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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,043 Reviews

3,043 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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October 02, 2018

In and out quickly Everything was explained and since I had to wait at the dealership for service to be completed, I was appreciative that it was done quickly. More

by mlaesq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service rep named Tim
Oct 02, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad we could get your car in and out quickly, thank you!

October 02, 2018

Dirito Brothers Oil Change I am a new customer to Dirito Bros. VW. The entire staff - from Service Advisor Tim to Cashier and Shuttle driver - were all welcoming and excellent. More

by Liz T Walnut Creek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim - Service Advisor
Oct 08, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Liz, I'm glad to hear you felt welcomed and that your issues were addressed properly!

October 02, 2018

Great job fixing my car My car was running roughly and had little power. Two warning lights were visible on the instrument panel. Dirito analyzed the problems, kept me info More

by wjhunt0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul, I think.
Oct 08, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for letting us know we fixed your problems efficiently!

October 02, 2018

20000 Service on 2017 SE Passat We sad a scheduled appointment for 7:00 am on Saturday 9/29/18. We were well received and attended. A summary of the type of services was provided. More

by EDGAR9
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hannigan "Service Consultant"
Oct 08, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know about your experiences at our service department.

October 02, 2018

Mechanical Service good, but I've been a customer at Dirito Brothers for 15+ years and am always happy with the great mechanical work they've done on our vehicles and the great cu More

by Jeff_Steinberg64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Our service adviser is not listed above
Oct 08, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

It's disappointing to hear that a long-time customer such as yourself was not welcomed properly, There's no excuse not to take a moment for pleasantries. Thank you for letting us know where we need to improve.

September 29, 2018

Always amazing Everytime I have had my car serviced here the process has been hassle free. They explain what they will be doing and approximately how long and what t More

by BIOENGINEER007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul in service and Bob on the phone
Oct 02, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear our Service Department makes your drive worthwhile, thank you for the review!

September 29, 2018

Paul is awesome Paul was awesome - that man needs a raise and a promotion for how much he helped me and not to mention his patience. He dug around for my extended war More

by DENNYMEGAN92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Oct 02, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for taking the time to write this wonderful review!

September 28, 2018

Great service The service was efficient and they even took the time to complete all of the vehicle recalls! I will definitely come back here for further service. More

by krenae.bontrager
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Oct 02, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear we were thorough in servicing our vehicle, thank you!

September 27, 2018

Happy Customer!! Great Service!! I wanted to say thank you to Gus and Thomas on Tuesday regarding the waxing and detailing. My car is shining bright hehe🌞 Thank youto Eddy from finan More

by maricris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddy, Thomas Decarie
Oct 02, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear you had such a positive experience here, thank you!

September 26, 2018

recall fix Always a great experience. Top notch professionals. They are easy to book, easy in and out and the facilities are wonderful. Car was perfect and th More

by shelbybrad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for letting us know that you consistently receive great service!

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