Dirito Brothers Walnut Creek Volkswagen - Service Center

Regular service visit Angelo went above and beyond to make my journey great from beginning to end to the dealer for my Passat’s regular service, thank you . Angelo went above and beyond to make my journey great from beginning to end to the dealer for my Passat’s regular service, thank you . More

Kevin Huber Nr. 1 Kevin Huber is the nicest kindest person in your Company. He has always answers my questions. Understand seniors (like me). And I never feel like I Kevin Huber is the nicest kindest person in your Company. He has always answers my questions. Understand seniors (like me). And I never feel like I bother him with my concerns about my car and sometimes no doubt silly questions. Keep him happy as your employee !!!! Rosa Caldwell More

80,000 mile service excellent service and information. Jonas was quick to reply to my inquiries and left messages & texts. He was very pleasant to work with and quite t excellent service and information. Jonas was quick to reply to my inquiries and left messages & texts. He was very pleasant to work with and quite thorough. More

Exceptional Customer Care The Dorito team always go above and beyond to make you feel part of the family! They are experts in all aspects of Volkswagen! Thank you! The Dorito team always go above and beyond to make you feel part of the family! They are experts in all aspects of Volkswagen! Thank you! More

50K service and radio replacement Everybody was fabulous and the service was done lightening fast! I purchased my car last year and it was my first Volkswagen. Your dealership has Everybody was fabulous and the service was done lightening fast! I purchased my car last year and it was my first Volkswagen. Your dealership has made it an awesome experience. Thank you! More

Radiator fluid leak from under my car. I've dealt with Kevin Hubert the majority of time I've had my car. Great guy that always anticipated my needs while my car was being serviced. Work wa I've dealt with Kevin Hubert the majority of time I've had my car. Great guy that always anticipated my needs while my car was being serviced. Work was thorough where it fixed some problems on my car I thought was unrelated. Thanks to Kevin and the people that worked on my car. More

Wonderful customer service. They really go above and beyond! I was really happy with the customer service and had a great experience. They were knowledgeable and my car was serviced at 60,000 miles with everythi I was really happy with the customer service and had a great experience. They were knowledgeable and my car was serviced at 60,000 miles with everything so it is running perfectly! More

Excellent Service I’m on my 3rd Volkswagen and I can’t say enough good things about Dirito Brothers. Anytime I take my car in for service I receive excellent service f I’m on my 3rd Volkswagen and I can’t say enough good things about Dirito Brothers. Anytime I take my car in for service I receive excellent service from trustworthy advisors which is something I’ve never felt I’ve had from other car dealers. Specifically, Kevin is amazing! He takes the time to explain the service options and helps me figure out the best choice for me. He’s always handled everything I need with the utmost patience and a stellar professionalism. More

Car Service I felt disregarded when i dropped off my car for early check-in. Multiple people were walking around and saw me and offered no help. Only one person w I felt disregarded when i dropped off my car for early check-in. Multiple people were walking around and saw me and offered no help. Only one person was working the greeting center so it went slowly. Next day nobody alterted me that my car was ready. I called because i had not heard from anyone and the cashier said it was ready but knew nothing else. When i arrived later that day, the cashier asked if anyone had gone over the serive sheet with me and i said no. Nobody there seemed to care about doing their job. More

Scheduled service on two cars Shannon Sousa helped me with getting scheduled service done on two vehicles. She was outstanding: friendly, competent, efficient in addressing my need Shannon Sousa helped me with getting scheduled service done on two vehicles. She was outstanding: friendly, competent, efficient in addressing my needs and getting me back on my way. All of the staff is friendly and courteous. I love the conversations with the shuttle drivers as well. I'll definitely go back! More