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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,042 Reviews

3,042 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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November 03, 2018

Speedy Service As always, I was given the very best personal treatment and car servicing. A coffee and snack made the time go very quickly. Thank you. More

by GBJANED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hannigan
Nov 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear we could make your wait pleasant, thank you for the kind review!

November 02, 2018

Update ECU Recently, I received a letter from Volkswagen that's tell me to come and update the engine control modules. The advisor and technicans are nice here. More

by HF3458
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Keen
Nov 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to write a review, we appreciate your business.

November 02, 2018

Great experience Great experience. Will recommend this store to everyone I know. Danny is great! I’ll visit again when my car needs maintenance or any services. Thank More

by linwei0616
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Nov 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for the review and recommendation.

November 02, 2018

Recall work was completed in the time promised Friendly reception & shuttle service were helpful. Tuns out Kevin and I share some mutual acquaintances. Work was performed on a timely basis. Overa More

by jp742411
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for posting a review about your experience here!

November 01, 2018

Great friendly service Shannon was a pleasure to deal with. Made the process simple and seamless They even cleaned my vehicle, that was such a big surprise. Thanks to the w More

by ROSENMOM2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the thoughtful review!

October 31, 2018

Service and recall handling My service was excellent ahd the way of handling of the recall was entirely appropriate Alertly service was performed at the time of the recall. More

by jlinfootmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Dryden
Nov 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks, I'm glad we could make a recall service visit efficient!

October 31, 2018

RECALL SERVICE EXCELLENT HELP AND SERVICE !!!! iI HAVE PROMPT AND EFFICIENT EXPERIENCE WITH SERVICE ESPECIALLY AS WELL AS SALES. AND OTHER ACTIVITIES AT DORITO'S VOL More

by jlinfootmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Dryden
Nov 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that you have had positive experiences in both our sales and service departments, thank you!

October 30, 2018

efficient, professional and timely Excellent service and care all the way around. We have two Volkswagons and service there exclusively. Never had an issue, and would highly recommend More

by ROCKET.PHOTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hannigan
Oct 31, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for the great review and the recommendation!

October 30, 2018

VW recall for emission. The Dirito Bros. service rep explained the recall, and it was completed in a short time. The shttle to and from the dealership was very convenient. More

by kbrockley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hannigan
Oct 31, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the input, it's important for us to know how all levels of service are doing!

October 30, 2018

Very nice attitude on everyone Quality of cars good,people on dealership nice to you, very honest to explain about prices.they atend you fast to.i felt comfortable when i was there, More

by Lopez6754
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derik Buchtel
Oct 31, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear you had a low-key experience that you appreciated! Thank you for the review.

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