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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,042 Reviews

3,043 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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November 09, 2018

A1 service I had my new car in for some service. I worked with Kevin Hubert he was excellent. He call me and kept my informed the whole time they had my car. More

by SPIDERLG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know about your service experience here!

November 09, 2018

Always a great experience Dirito Brothers always keeps me coming back. The service team is very attentive and responsive. Nanika is my go to person for help in sales and showed More

by brooksosborne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon
Nov 13, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear from long-time customers, thank you, we really appreciate your business!

November 07, 2018

Car service Quick, efficient and polite check in and out. Car dealt with and returned on time as promised. Staff were friendly and informative with a smile. More

by sisusco2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Nov 13, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the review!

November 06, 2018

Always a Good Experience w VW Service The service dept is always very good. We have had this car for 6 years. Service dept always communicates well. Never any major problems w car. More

by HAYES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tashi Tenzin, Danny Keen
Nov 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear you have consistently received good service, thank you!

November 06, 2018

Reliable, Excellent Services at first hand I have been Dirito Brothers Walnut Creek customer since 2006. I bought 2 vehicles from them. My cars were serviced by them throughout the years and More

by vanessa.szumlas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Nov 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear from long-time customers that we have been consistently providing high-quality service, and thank you for your business, we really appreciate it!

November 06, 2018

Kevin, Mark, Marsha, Leslie, and Nanika;You Are All Awesome! Thanks very much Kevin, for making my experience for my 40k maintenance excellent and getting it done in a very timely manner....that was a gift!. I, More

by SGALLORUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie, Marsha, and Leon., Marc Venturella
Nov 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you very much for taking the time to write this thoughtful and kind review, wishing you a wonderful week and holiday season from the team here at Dirito Brothers!

November 06, 2018

40k service Everything was great and car was complete early. I worked with Shannnon and she was very friendly and professional. I would like to work with her agai More

by PARTHIS23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diego Soto
Nov 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to post a review, I know Shannon will appreciate your kind words.

November 06, 2018

Professional, friendly, efficient I will never go anywhere else for my car service. Danny was kind and understanding and expedited my service so I was in and out in under 2 hours. He k More

by ashlee.gutie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Nov 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear you had an efficient service experience here with no surprises! Thank you for posting a review.

November 06, 2018

Professional and efficient Great customer service and helped me fully understand what needed to be worked on. Was very friendly bad knowledgeable on the work needed to be done o More

by GHERRERA925
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Nov 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for writing a review about your experiences here.

November 06, 2018

Excellent Service! Great service as always! Appreciate they are open early on Saturday's and the shuttle is available also. Thanks Paul, nice to work witb you! More

by jeanniewienie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hannigan
Nov 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for this awesome review!

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