Dirito Brothers Walnut Creek Volkswagen - Service Center

Excellent Customer Service I live in San Leandro but luckily work in Walnut Creek and can drop my car off at Dirito Brothers. By far the best dealership I've ever used. I've a I live in San Leandro but luckily work in Walnut Creek and can drop my car off at Dirito Brothers. By far the best dealership I've ever used. I've always received excellent service here. More

Tricky Check Engine Light Problem I had a Check Engine Light that came on that other service centers were unable to fix. I finally realized I had to take the car to the dealer to get I had a Check Engine Light that came on that other service centers were unable to fix. I finally realized I had to take the car to the dealer to get this issue diagnosed and fixed. The Dirito Brothers Service Center bent over backwards to find the problem and fix it. It took two days to get a diagnosis, but it took time to check all possible issues to identify the actual problem. Once the problem was identified the parts needed were ordered and installed the next day. Ultimately they saved me money that I might have wasted taking the car to other repair shops that would not have found the real issue all in an attempt to save some money. More

Best Experience Ever I greatly enjoyed my experience at Dirito Brothers. Everyone I interacted with was genuinely friendly and very helpful with my issue. I was highly imp I greatly enjoyed my experience at Dirito Brothers. Everyone I interacted with was genuinely friendly and very helpful with my issue. I was highly impressed by the team's professionalism and commitment to my satisfaction. I would HIGHLY recommend this dealership. More

Great experience with Service Deaprtment I brought my Passat in for the first time to Dirito Brothers. I had made an appointment very easily for early morning drop off and was greeted immedia I brought my Passat in for the first time to Dirito Brothers. I had made an appointment very easily for early morning drop off and was greeted immediately by Kevin. Kevin and I discussed my concerns and went over the process. He was kind and asked about my transportation and where I could wait comfortably, if needed. Kevin texted and sent me updates throughout my day, making me feel included in the repair process. When I arrived to pick up my car the check-out process was smooth and organized. I felt like a valued customer! More

Excellent service. Shannon was great. She explained what needs to be done and answered all my questions. I got a text letting me know my car is ready when she said it wa Shannon was great. She explained what needs to be done and answered all my questions. I got a text letting me know my car is ready when she said it was going to be ready. Thanks Shannon. Kevin and Bob also did a great job helping me schedule my appointment. Thank you all. More

Excellent service Danny was superb! He was friendly and didn’t try to “sell” me. I would definitely recommend Dirito bBrothers to anyone ans will be back the next time Danny was superb! He was friendly and didn’t try to “sell” me. I would definitely recommend Dirito bBrothers to anyone ans will be back the next time I need anything. Thank you. More

Shannon was great, service not so much Shannon our service agent was great, although the actual work done was disappointing. The engine light came on and we brought the car in. An intake Shannon our service agent was great, although the actual work done was disappointing. The engine light came on and we brought the car in. An intake manifold and the A/C need to be repaired. also the radio had gone out and needed to be replaced. When they called to have us pick it up , they never replaced the radio and it had to be ordered, which took a week or so due to shipping. They replaced the radio and when we went to pick it up it did not work. A new unit needed to be ordered, which took another week. While a radio may seem like a trivial issue, the fact that they said it was ready and it didn't shows a lack of quality that makes you call into question the capability of the rest of the work done. More

Friendly and helpful Danny was very friendly and helped identify a potential issue with my accelerator. Service took a bit longer than a day but I was very pleased with th Danny was very friendly and helped identify a potential issue with my accelerator. Service took a bit longer than a day but I was very pleased with the fix and great service. More

Responsive and Helpful Staff We had several significant maintenance issues on a high-mileage vehicle over the past year. Service Advisor Danny Keen was sensitive to our particul We had several significant maintenance issues on a high-mileage vehicle over the past year. Service Advisor Danny Keen was sensitive to our particular situation and spent time working with us on making the appropriate decisions for the car without rushing us to decide what to do. Past responsiveness by Service Manager Marc Venturella was exceptional and far above and beyond our expectations. Thank you Dirito Brothers. More

Excellent Service As Always Kevin always does an excellent job of explaining all of the details of the different levels of service. He kept me informed about my service visit and Kevin always does an excellent job of explaining all of the details of the different levels of service. He kept me informed about my service visit and had it completed in a timely manner. Excellent service as usual! More