Dirito Brothers Walnut Creek Volkswagen - Service Center

Great experience with Service Deaprtment I brought my Passat in for the first time to Dirito Brothers. I had made an appointment very easily for early morning drop off and was greeted immedia I brought my Passat in for the first time to Dirito Brothers. I had made an appointment very easily for early morning drop off and was greeted immediately by Kevin. Kevin and I discussed my concerns and went over the process. He was kind and asked about my transportation and where I could wait comfortably, if needed. Kevin texted and sent me updates throughout my day, making me feel included in the repair process. When I arrived to pick up my car the check-out process was smooth and organized. I felt like a valued customer! More

Best Experience Ever I greatly enjoyed my experience at Dirito Brothers. Everyone I interacted with was genuinely friendly and very helpful with my issue. I was highly imp I greatly enjoyed my experience at Dirito Brothers. Everyone I interacted with was genuinely friendly and very helpful with my issue. I was highly impressed by the team's professionalism and commitment to my satisfaction. I would HIGHLY recommend this dealership. More

Responsive and Helpful Staff We had several significant maintenance issues on a high-mileage vehicle over the past year. Service Advisor Danny Keen was sensitive to our particul We had several significant maintenance issues on a high-mileage vehicle over the past year. Service Advisor Danny Keen was sensitive to our particular situation and spent time working with us on making the appropriate decisions for the car without rushing us to decide what to do. Past responsiveness by Service Manager Marc Venturella was exceptional and far above and beyond our expectations. Thank you Dirito Brothers. More

Excellent service. Shannon was great. She explained what needs to be done and answered all my questions. I got a text letting me know my car is ready when she said it wa Shannon was great. She explained what needs to be done and answered all my questions. I got a text letting me know my car is ready when she said it was going to be ready. Thanks Shannon. Kevin and Bob also did a great job helping me schedule my appointment. Thank you all. More

Excellent service Danny was superb! He was friendly and didn’t try to “sell” me. I would definitely recommend Dirito bBrothers to anyone ans will be back the next time Danny was superb! He was friendly and didn’t try to “sell” me. I would definitely recommend Dirito bBrothers to anyone ans will be back the next time I need anything. Thank you. More

Shannon was great, service not so much Shannon our service agent was great, although the actual work done was disappointing. The engine light came on and we brought the car in. An intake Shannon our service agent was great, although the actual work done was disappointing. The engine light came on and we brought the car in. An intake manifold and the A/C need to be repaired. also the radio had gone out and needed to be replaced. When they called to have us pick it up , they never replaced the radio and it had to be ordered, which took a week or so due to shipping. They replaced the radio and when we went to pick it up it did not work. A new unit needed to be ordered, which took another week. While a radio may seem like a trivial issue, the fact that they said it was ready and it didn't shows a lack of quality that makes you call into question the capability of the rest of the work done. More

Friendly and helpful Danny was very friendly and helped identify a potential issue with my accelerator. Service took a bit longer than a day but I was very pleased with th Danny was very friendly and helped identify a potential issue with my accelerator. Service took a bit longer than a day but I was very pleased with the fix and great service. More

Excellent Service As Always Kevin always does an excellent job of explaining all of the details of the different levels of service. He kept me informed about my service visit and Kevin always does an excellent job of explaining all of the details of the different levels of service. He kept me informed about my service visit and had it completed in a timely manner. Excellent service as usual! More

Polite, efficient, and helpful Everyone from check-in to my shuttle ride home was so nice and polite. Danny made the check in process easy and flawless, Pamela was so friendly, and Everyone from check-in to my shuttle ride home was so nice and polite. Danny made the check in process easy and flawless, Pamela was so friendly, and Bill was pleasant from door to door while shuttling me home and picking me up. I know I will be using them for any services I will need in the future. More

Amazing service Very good customer services experience and on time there is no waiting over time. Also, they trying to reduce your costs as much they can. Very good customer services experience and on time there is no waiting over time. Also, they trying to reduce your costs as much they can. More