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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,039 Reviews

3,039 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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November 17, 2018

Could be better Loaner not offered,have to ask for it.VW need the car for 2 days.I have to call daily for status of the repair. More

by JARBOLY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Nov 20, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate the feedback, we work hard to maintain a stellar reputation so it's important for us to know where we may need to improve in the future.

November 16, 2018

Fast and Friendly Very nice repair department. I brought my car in for a weird set of circumstances that ended up being resolved with "change the battery in your key fo More

by iC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Nov 20, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad we could fix your problem with a minimum of fuss!

November 16, 2018

Great Dealership !! Shannon with Dirito Brothers makes going here worry free...She is Honest and Reliable with writing up your service needs...I have been going here sinc More

by A.Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa (Service Writer)
Nov 20, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for your continued business, we appreciate it!

November 16, 2018

oil change very nice and professional staff. Easy to work with and knowledgeable. Customer service and shuttle driver very professional. Car was ready when pro More

by caymus97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hannigan
Nov 20, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate the review and recommendation, thank you!

November 16, 2018

Excellent Customer Service I live in San Leandro but luckily work in Walnut Creek and can drop my car off at Dirito Brothers. By far the best dealership I've ever used. I've a More

by Tito
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear you have been consistently receiving top-notch service, thank you!

November 16, 2018

Tricky Check Engine Light Problem I had a Check Engine Light that came on that other service centers were unable to fix. I finally realized I had to take the car to the dealer to get More

by Paul.giomi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon, Thomas Decarie
Nov 20, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear we could fix your issues and save you money, thanks for the review!

November 14, 2018

Great experience with Service Deaprtment I brought my Passat in for the first time to Dirito Brothers. I had made an appointment very easily for early morning drop off and was greeted immedia More

by SLIDDLE714
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego Soto
Nov 20, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your taking the time to let us know about your experiences here!

November 14, 2018

Best Experience Ever I greatly enjoyed my experience at Dirito Brothers. Everyone I interacted with was genuinely friendly and very helpful with my issue. I was highly imp More

by Javon F.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon, Thomas Decarie, Danny Keen
Nov 20, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you Javon, we appreciate your business and kind words!

November 13, 2018

Excellent service Danny was superb! He was friendly and didn’t try to “sell” me. I would definitely recommend Dirito bBrothers to anyone ans will be back the next time More

by KIMSOBELMORROW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Nov 13, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad you had such a great experience here, thank you!

November 13, 2018

Shannon was great, service not so much Shannon our service agent was great, although the actual work done was disappointing. The engine light came on and we brought the car in. An intake More

by BATKA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
shannon
Nov 13, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad you got a working radio again, with traffic in the Bay Area it's nice to have music! Thanks so much for the thoughtful review!

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