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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,879 Reviews

2,879 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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August 08, 2018

Stud Service Advisor Kevin never ceases to amaze me with his knowledge of my GTI. His advice and guidance saves me money and keeps my ride on the road. I love this guy!! More

by jfelix06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

That's so great to hear! Thank you!

August 07, 2018

Great job by Jonas! Jonas, took great care of me! He had me in and out in no time and I really like being texted when the car is ready for pick up. they had it waiting fo More

by JIMSIGNORELLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonas Jung
Aug 07, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear everything went smoothly!

August 07, 2018

Great fast, easy service Make an appointment, show up, and all goes smoothly with a smile. Nice clean dealership. Easy access in and out from dealership. Jonas was great. More

by mbur
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonas
Aug 07, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the great review!

August 07, 2018

Went in for an oil change Service was good. Price, meh... But ive been bringing my car here for the past few years and other than being pricey, cant complain about the service More

by tuhmaytow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Christobal
Aug 09, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the feedback, it's important for us to hear where our customers think we can improve, as well as what we are doing right!

August 05, 2018

Great service Excellent service all around! Shannon was friendly and professional! The shuttle driver went out of her way to accommodate us! They have definitely More

by LANAMAMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon
Aug 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your business and thank you for the kind review!

August 04, 2018

Prompt and informed help from all with whom we dealt. We had an issue with a prior service that was dealt with professionally and immediately. Our current needed maintenance was handled well and a suspec More

by tracy_tibbals
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Venturella, Angelo Christobal
Aug 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad that all your issues were handled quickly and professionally, thank you for the review!

August 04, 2018

Overpriced Service The people were friendly and they offer courtesy shuttles and text updates. Jonas was very helpful but when I picked up my car I got a new person who More

by JEMCGUIRE17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonas
Aug 09, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Dear JEMCGUIRE17, Thank you for the feedback, you should have been made aware that the car seats would be uninstalled so that you would be prepared. Apologies for the frustrations. Sincerely, Dirito Brothers Volkswagen

August 03, 2018

Grateful for great service! Angelo was able to fit me into a busy Friday schedule when a yellow engine light went off on my dashboard, and my vehicle needed attention. The work More

by rhmclaug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Christobal
Aug 03, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm so glad you were able to get your car serviced quickly and efficiently, thank you for your business!

August 03, 2018

30000 service Very good as usual. Very attentive and able to help with any issues that arise. Also the loaner or rental vehicle operation is very quick and straight More

by q.walker81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon sousa
Aug 03, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear from a return customer that our service is consistently top-notch!

August 02, 2018

Excellent place! The service staff is extremely professional and helpful. I needed to get to appointment right after dropping off my car and Angelo made sure I was on More

by NIKMAZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Ritola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angelo Christobal
Aug 02, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for taking the time to post this review Nik!

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