Dirito Brothers Walnut Creek Volkswagen - Service Center

Extended warranty Was really sketched about taking my 2011 gti to a dealership because I do all my own work on my cars and I was worried they would try and tell me it w Was really sketched about taking my 2011 gti to a dealership because I do all my own work on my cars and I was worried they would try and tell me it was something else and charge me but still fix the warranted item. They did no such thing... they fixed my car pretty quickly and kept me updated. Great job Danny thank you. More

Excellence always 10/10 Fast, friendly. Accurate and on time. Great dealership keeps me coming back for 10 years Would recommend to all friends and family without any hesi Fast, friendly. Accurate and on time. Great dealership keeps me coming back for 10 years Would recommend to all friends and family without any hesitation. More

Services Kevin took really good care of me and was very responsive. Answered all questions and went above and beyond. I really appreciate everything he did to Kevin took really good care of me and was very responsive. Answered all questions and went above and beyond. I really appreciate everything he did to make this appointment as painless as possible; he returned phone calls, followed up, and made the appropriate arrangements to ease the inconvenience of having to bring the car in for service. More

Fast service I showed up 30 minutes late but they took me anyway. Work was finished when they said it would be. Shuttle service was prompt. And the dealership e I showed up 30 minutes late but they took me anyway. Work was finished when they said it would be. Shuttle service was prompt. And the dealership even sent an Uber to bring us back to the shop when the shuttle was delayed. More

perfect Kevin took really good care of me and was very responsive. Answered all questions and went above and beyond. hes a great guy! I would appreciate it Kevin took really good care of me and was very responsive. Answered all questions and went above and beyond. hes a great guy! I would appreciate it if I was not charged to rotate my tires More

Efficient service! Came in for a quick check of my coolant and tire pressure. Was in and out fairly quickly (i didn't have an appointment), and the service rep found a Came in for a quick check of my coolant and tire pressure. Was in and out fairly quickly (i didn't have an appointment), and the service rep found a missing piece of my car key that I thought was lost forever! More

Problem solved! My 2017 Passat was showing signs of rotor warping on the front brakes. Thomas , in service took down my explanation of why I felt it was a warranty is My 2017 Passat was showing signs of rotor warping on the front brakes. Thomas , in service took down my explanation of why I felt it was a warranty issue and he said he'd look into it. When I returned after breakfast, not only had the issue been looked into, but it had been repaired under warranty and the car was ready to drive off! Absolutely the best outcome for me. I am very pleased to tell this story and expect to bring any further issues to Dirito Brothers for service. More

Excellent service! I came in for a recall and from scheduling my visit online to getting it all wrapped up deserves an A+ in communication. Thomas was very helpful and m I came in for a recall and from scheduling my visit online to getting it all wrapped up deserves an A+ in communication. Thomas was very helpful and made sure to call me when my car was ready to I didn’t have to wait around. He even offered to help me lug my child’s car seat. Thank you for a fantastic and friendly experience. More

Excellent customer service at VW!!! My service person did a fabulous job of getting me fit in for a quick repair and was very friendly and knowledgeable and helpful!!! I didn’t have to w My service person did a fabulous job of getting me fit in for a quick repair and was very friendly and knowledgeable and helpful!!! I didn’t have to wait too long with no appointment. More

My service was good. Team was responsive. I like the online appointment system. Clean waiting room with coffee and tea. Done in a reasonable time. Team was responsive. I like the online appointment system. Clean waiting room with coffee and tea. Done in a reasonable time. More