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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,043 Reviews

3,044 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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November 30, 2018

Extended warranty Was really sketched about taking my 2011 gti to a dealership because I do all my own work on my cars and I was worried they would try and tell me it w More

by ERICVALDEZ1990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Dec 07, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear your experience exceeded your expectations, thank you!

November 30, 2018

Excellence always 10/10 Fast, friendly. Accurate and on time. Great dealership keeps me coming back for 10 years Would recommend to all friends and family without any hesi More

by mgallico
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Dec 07, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for being a long-time customer and for your recommendation, we appreciate your business!

November 29, 2018

Services Kevin took really good care of me and was very responsive. Answered all questions and went above and beyond. I really appreciate everything he did to More

by KYMBERLYD0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Kymberly, I'm glad that Kevin provided you with such excellent service!

November 29, 2018

Fast service I showed up 30 minutes late but they took me anyway. Work was finished when they said it would be. Shuttle service was prompt. And the dealership e More

by CHRISANDHEIDILAU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Dec 07, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear that you had such a positive experience here, thank you for the review!

November 29, 2018

perfect Kevin took really good care of me and was very responsive. Answered all questions and went above and beyond. hes a great guy! I would appreciate it More

by Jeffrey.gale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the review Jeffrey!

November 29, 2018

Efficient service! Came in for a quick check of my coolant and tire pressure. Was in and out fairly quickly (i didn't have an appointment), and the service rep found a More

by HappyAtlasOwner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Dec 07, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the review about your service experience here!

November 28, 2018

Problem solved! My 2017 Passat was showing signs of rotor warping on the front brakes. Thomas , in service took down my explanation of why I felt it was a warranty is More

by pjadams1775
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Decarie
Dec 07, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear we got your Passat back on the road safely and efficiently!

November 28, 2018

Excellent service! I came in for a recall and from scheduling my visit online to getting it all wrapped up deserves an A+ in communication. Thomas was very helpful and m More

by Pdriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Decarie
Dec 07, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

It's nice to hear that you had such a great experience here, thanks for trusting us with your business!

November 27, 2018

Excellent customer service at VW!!! My service person did a fabulous job of getting me fit in for a quick repair and was very friendly and knowledgeable and helpful!!! I didn’t have to w More

by Steph42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Venturella
Nov 28, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the great review Steph!

November 27, 2018

My service was good. Team was responsive. I like the online appointment system. Clean waiting room with coffee and tea. Done in a reasonable time. More

by shellystg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Nov 28, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad we were able to make things convenient and pleasant for you Shelly.

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