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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,879 Reviews

2,879 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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August 21, 2018

Easy and efficient. Thomas was great! Thomas was great. I'd have no problem bringing my car to Dirito Bros again. Thomas made my experience awesome. I love my VW and want someone to tak More

by MATRIXX1906
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Decarie
Aug 22, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much, we are happy to hear that you would come back when the time comes!

August 21, 2018

Repair of turbocharger on 2011 VW Tiguan As always, i receive superior service and customer support for the maintenance of my vehicle. My current service advisor, Angelo, is very professional More

by malik_haynes001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Christobal, Dirito Brothers Volkswagen
Aug 22, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the review and for being a loyal customer!

August 21, 2018

Daughter's Beetle I came in for you to investigate three items 1) An oil leak 2) repair the grab panel 3) remove what was left of the splash guard In return for $ More

by atmwenzel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't recall.
Aug 24, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Dear atmwenzel, Thank you for your feedback, our pricing is based on the cost of labor and the overhead of the proper equipment to examine the car thoroughly and provide our own accurate assessment, I hope that was communicated to you before services rendered. Sincerely, Dirito Brothers Volkswagen

August 18, 2018

20,000 service I’ve purchased two VW Golfs from this dealership and have received excellent service. Staff are very attentive to the needs of their customers. Thanks More

by SHARLENE.ERWIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonas Jung, Oscar Dryden
Aug 22, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

It's always nice to hear from return customers, we appreciate your business!

August 18, 2018

80K service great service done on time, good price, will recommend to anyone. Convenient location, close to BART. Service opens early, closes later, easy to sched More

by gupenuk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jonas
Aug 22, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the review about your service visit!

August 17, 2018

Excellent! Thank you Angelo for the excellent service! The service updates via text message and the ability to contact the service writer are great. This dealers More

by DubC_Vortex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Christobal
Aug 22, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

We strive to provide quality and convenience so it's nice to hear when we're hitting the mark, thank you!

August 17, 2018

Easy check in & ready on time! Went in for my 10,000 Oil Change. Easy to make my appointment, easy to check in and car was ready on time. What more can you ask for? Thanks Dirito More

by JCory
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Christobal
Aug 22, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear everything went smoothly, thank you!

August 17, 2018

Nice people, rides both ways to Orinda, clean car, good Svc. They (Dorito Bros.) made it so easy. Making the appointment was a cinch and they made it a day and time that were perfect for me. Got rides back t More

by GINOT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonas Jung, Forgot name of Cashier (lovely Danville woman) who drove me home. Sorry), Parts Department gentleman, who ordered touch up paint.
Aug 22, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for taking the time to write this review about your experiences here Judy!

August 16, 2018

All About Shannon My positive experience with Dirito Brothers is all about Shannon. So great to see her back in the service department. I’ve worked with her for 4 cars More

by SIMPSIONI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear Shannon and Nanika are providing our customers with such excellent service!

August 16, 2018

Very pleasant Came in for an estimate on door lock fix on driver side that unlocks all doors. Transportation home and back was provided and all was done in timely m More

by LROCKFELLOW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonas Jung/ Pam
Aug 22, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad we could make your experience a pleasant one, thank you!

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