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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,099 Reviews

3,099 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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January 19, 2019

Fast friendly Staff was friendly and super helpful. My Car was fixed and ready pick up hours before the promised time. The shuttle service made it easy for me to ge More

by Kay2712
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill (shuttle driver), Danny Keen
Jan 23, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the great review, we appreciate your taking the time to provide input.

January 18, 2019

Great Customer Service Great service advisor. My car was ready as promised. I got a ride to and from work with their shuttle service. Well pleased with my experience. More

by GIGGLEGIRL1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lesley , Oscar Dryden
Jan 23, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for letting us know about your experience here!

January 18, 2019

Recall I love that the service department is open so early. Quick drop-off and pick-up along with communication throughout the day on the status of the reca More

by LISADZ331@GMAIL.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know about your experiences here in our Service Department!

January 18, 2019

Service was very friendly They were able to address engine light error and resolve it. They kept me informed and were very courteous. They applied the warranty and had the car More

by ALAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Alan, we appreciate the feedback!

January 17, 2019

Excellent as always Kevin is very organized, reviews everything with you and is kind and thoughtful. He always goes over any recalls and is very honest and straightforwar More

by margykane
Recommend Dealer
Yes
Employees Worked With
Kevin
Jan 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Margy, I know Kevin will appreciate your kind words!

January 17, 2019

Efficient,Courteous,Competence Dirito Brothers Service is a quality driven service team. They are commited to the cusomer and demonstrate it consistently. From the gentleman that More

by greynoldsmail
Recommend Dealer
Yes
Employees Worked With
Gurkan Suel
Jan 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for taking the time to write this thoughtful and detailed review!

January 17, 2019

Servicing of my car I was very satisfied with the service I was given. Everyone is always very professional and explains what service you will be given. My car was ready More

by MCPUENT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : I can't remember the name of the lady who helped.
Jan 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for taking the time to write this review, I'm glad everything went smoothly!

January 17, 2019

Quick turnaround, extremely professional service. Great experience, waiting room was very comfortable. The service staff were very attentive to my needs. I drove away very happy and would recommend More

by CDAVIDJCOOPER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the review and recommendation!

January 17, 2019

80K Passat Service Excellent customer serice. Excellent overall experience. Friendly atmosphere in a clean and modern auto dealership. Will be back for more service work More

by miklosko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for the awesome review, and thank you for trusting us with your business!

January 15, 2019

Great place, no hassle Thomas was great, nothing to complain about. Was super fast to check in and get car into service. Pick up was just as fast, I would say a total on 10 More

by amuscaritolo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Decarie
Jan 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the feedback, we try to make our service department as seamless and efficient as possible!

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