Dirito Brothers Walnut Creek Volkswagen - Service Center

30k service The gentleman in the service department was really nice. Set clear expectations as far as time and price. The only negative thing I have to say is tha The gentleman in the service department was really nice. Set clear expectations as far as time and price. The only negative thing I have to say is that the price for the 30k service seemed high. I think they charged me $5 to refill the wiper fluid... More

Finish of a recall Volkswagen has been very good in all aspects of service. They follow up and give the estimated time and are always very correct. The staff is very Volkswagen has been very good in all aspects of service. They follow up and give the estimated time and are always very correct. The staff is very friendly and helpful. by acknowledging you when you drive into service or walk in. More

60k Service Plus Courteous, knowledgeable and responsive service rep (Kevin Hubert). Work was done promptly. Also have had a pleasant experience with all employees in Courteous, knowledgeable and responsive service rep (Kevin Hubert). Work was done promptly. Also have had a pleasant experience with all employees including receptionist and cashier. More

excelent My experience with Dirito Brothers was excellent. The customer service was friendly and helpful. The person that assisted me was Paul. He was frien My experience with Dirito Brothers was excellent. The customer service was friendly and helpful. The person that assisted me was Paul. He was friendly and explained all the repairs in detail. The estimate for the repairs came back lower than what he quoted me and the work was finished ahead of schedule. I did not have an appointment, but he didn't turn me away even though there were many cars there that morning. He could not promise me that they would be able to repair my car that day, but he would let me know as soon as possible. I received a text a few hours later explaining the repairs needed and I approved them. I received a call at 4:00pm to let me know my car was ready for pick up. The repair work was excellent and the customer service was superior. More

Had an issue I couldn’t figure out and they found it Great communication and great service. Kevin was very knowledgeable and helpful . He even provided me with a ride to work. The whole process was easy. Great communication and great service. Kevin was very knowledgeable and helpful . He even provided me with a ride to work. The whole process was easy. More

Good service Nice work on my car for doing 30000miles package on my car. Now it works better than before. I really appreciate it. Engine works better, brake feels Nice work on my car for doing 30000miles package on my car. Now it works better than before. I really appreciate it. Engine works better, brake feels better. More

Service and shuttle Calvin (service department) and Leslie (shuttle service) both were very nice and kind people and easy to work with. I will rirk with them again. Calvin (service department) and Leslie (shuttle service) both were very nice and kind people and easy to work with. I will rirk with them again. More

Kevin the main man Please give Kevin a rase he is the best guy at the service desk. Great sense of humor and knowledgeable. With people like him why go any place else. Please give Kevin a rase he is the best guy at the service desk. Great sense of humor and knowledgeable. With people like him why go any place else. More

Service Paul was very helpful. I was in and out in an hour for my 20,000 checkup. Very convenient place. Love my Jetta! Thanks! Very easy to schedule appointm Paul was very helpful. I was in and out in an hour for my 20,000 checkup. Very convenient place. Love my Jetta! Thanks! Very easy to schedule appointment. More

Customer service As always great customer service. Always can depend on Dirito Bros. I always would recommend that people who ave a VW and are in the area use Dirito. As always great customer service. Always can depend on Dirito Bros. I always would recommend that people who ave a VW and are in the area use Dirito. More