Dirito Brothers Walnut Creek Volkswagen - Service Center

Warning lIght emergency The staff was extremely friendly and accommodating to my needs. They went above and beyond to help with the issue which was a bit of a puzzle. On ce The staff was extremely friendly and accommodating to my needs. They went above and beyond to help with the issue which was a bit of a puzzle. On ce it showed up they were fast, efficient, and fair. I will continue to use them. Shannon was particularly helpful and eased my worries about getting the car fixed. More

VW, Recall Work on 2018 Golf Sportwagen Kevin is always efficient, easy to understand, and explains issues quickly. He has been my service advisor for 8 years and is always ready to help. Kevin is always efficient, easy to understand, and explains issues quickly. He has been my service advisor for 8 years and is always ready to help. More

Wonderful Experience I always have a fantastic service experience. They add a personal touch from making the appointment, explaining the services, keeping you updated, to I always have a fantastic service experience. They add a personal touch from making the appointment, explaining the services, keeping you updated, to check out. I never have concerns after an appointment, because I know they take great care and pride in doing the job right. I would not think of taking my car elsewhere. More

Excellent Kevin was very informative, and payed attention to all of our questions and needs. we requested to have the car ready mid afternoon due to another com Kevin was very informative, and payed attention to all of our questions and needs. we requested to have the car ready mid afternoon due to another commitment, and it was ready before mid afternoon..We had wonderful service. More

Ignition nightmare Since day 1 there was an ignition issue. Finally had it fixed. What a change. Service dept did a great job. I don’t need a co pilot to start the car a Since day 1 there was an ignition issue. Finally had it fixed. What a change. Service dept did a great job. I don’t need a co pilot to start the car anymore More

Best VW dealership EVER!! I live near a different VW dealership, but I always drive the 15 miles to Walnut Creek so I can go get my Jetta fixed up at Dirito Brothers. They hav I live near a different VW dealership, but I always drive the 15 miles to Walnut Creek so I can go get my Jetta fixed up at Dirito Brothers. They have a lot of integrity, and their attention to detail is a rear find elsewhere. This place deserves an award, if they haven't gotten one so far, for their service department. Paul, in the service department, did a stellar job of helping me out when my car malfunctioned when i was driving in Oakland. Kevin also helped me out. These guys did more than they needed to in order to get me back on the road in a timely fashion. Thanks again More

Throttle body cleaning Very honest service!!! Definitely will return! Was told what I needed and not what I didn’t need. I know this because a different mechanic told me th Very honest service!!! Definitely will return! Was told what I needed and not what I didn’t need. I know this because a different mechanic told me the exact same thing. Very clean business. My 9 year old daughter felt safe in the waiting area. More

Flat tire service Arrived on a Saturday without an appointment. Technician immediately diagnosed the problem and I had two tires replaced plus alignment/balancing on th Arrived on a Saturday without an appointment. Technician immediately diagnosed the problem and I had two tires replaced plus alignment/balancing on the same day. Total cost (around $300) was less than expected for buying tires at the dealer. They deducted my Lyft ride because the agent forgot to mention their shuttle & Uber services. More

Very efficient and helpful This is a very organized operation! They set-up for appointments and service provided were top-notch. Thomas was extremely open about the process and This is a very organized operation! They set-up for appointments and service provided were top-notch. Thomas was extremely open about the process and honest on what to expect. Top Marks! More

Excellent Service Fast easy service. Stress free. Excellent communication of car service. Ready to go in a timely manner. Appointment time ready to fit my schedule. Fast easy service. Stress free. Excellent communication of car service. Ready to go in a timely manner. Appointment time ready to fit my schedule. No pressure to purchase unnecessary items or parts. Thank you More