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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,045 Reviews

3,045 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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January 08, 2019

Fast and Efficient I had two vehicles that needed to be serviced for recalls. I was able to make same day appointments and was in and out in just a few hours. Thanks Dan More

by oneluv4bree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Jan 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad we could get your recalls taken care of quickly, thank you for the input!

January 08, 2019

Great Service Excellent service and great customer service! Would recommend to anyone who has a Volkswagen.The work was completed on time and the pricing was very r More

by dario_clark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Decarie
Jan 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the great review!

January 08, 2019

Always a great experience! Love that I can call same day and make an appt. Always fast & efficient. All staff is always friendly & helpful. Only wish you guys detailed my car li More

by GIRLI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jan 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the feedback, it's great to hear we have been consistently providing you with top-notch, efficient service!

January 08, 2019

No hidden agenda's! Refreshing! First off, I am not a writer, so please excuse punctuation, grammar errors etc. Here goes... 2013 GTI; notorious 'check engine light'... Quick an More

by redcapzero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the thoughtful and detailed review Rodney!

January 08, 2019

Thank You! Very good service. Tim made the process smooth. Everything about this experience was positive. I had a coupon and they honored the coupon without a More

by mmartinez72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jan 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the feedback!

January 06, 2019

2018 Golf SportWagen Kevin, Service Manager is very knowledgeable and easy to talk with. Kevin personally review the blind spot monitoring with me on the car computer scre More

by JEFFGRAUMLICH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know that Kevin has provided you with such comprensive customer service.

January 05, 2019

Awesome Dirito brothers walnut creek Volkswagen is the only Volkswagen dealler in Walnut creek. They are excellent and they provide a very good service. I hop More

by VC from Walnut Creek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gurkan
Jan 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much, we appreciate your business!

January 05, 2019

Utmost professional The service center is clean, organized, professional and on time. Everything was explained and options on service levels was thorough Professional a More

by warrenparker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

That's great to hear, thank you Warren!

December 31, 2018

90k service Danny was so helpful in figuring out the best possible service for my daughters Jetta and was able to work within my budget! Great customer service! More

by VanessaP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Jan 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Vanessa, we appreciate your kind words about Danny's customer service!

December 31, 2018

The service department was outstanding. My experience was exceptional. The staff was friendly and courteous. I will continue to have my car serviced at Dirito Volkswagen. The showroom was a More

by CARSAUCEDA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jan 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that you were satisfied with our team's customer service, thank you!

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