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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,097 Reviews

3,097 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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February 05, 2019

20K service /inspection. Appointment booking was easy to make. Staff was friendly. Quick service. Found pricing expensive. Waiting area comfortable for working wh More

by CALLIE.PANNIER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Decarie
Feb 13, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback, it's good to know what we are doing right and where we can improve.

January 31, 2019

Fantastic service Danny was my service provider and was FANTASTIC. Easy to work with, great communication. I felt like I got a great value for my money. I can’t say eno More

by STUBBERT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Feb 07, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the review, I know Danny will appreciate it!

January 30, 2019

Great service! I was able to get a same day appointment for my 15000 mile service and a software update. It was easy to drop off and pick up my car with no waiting. More

by STPHNLU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Feb 07, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad we could take care of your maintenance quickly and efficiently, thank you so much!

January 29, 2019

Easy and accurate service First time here, and couldn't be happier. Easy to drop the car off, and the turn around time was exactly as described. I'd recommend going here for th More

by Steve P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Steve, I'm glad everything went smoothly for you!

January 29, 2019

CC VW Easiest and smoothest experience ever!! Minimal wait time and everyone was so friendly unlike Dublin VW ... thank you so much for making me feel comfo More

by ccmegamind8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Feb 07, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad we could get you in and out quickly and pleasantly, thank you!

January 29, 2019

Service couldn't be much simpler I have 2 cars serviced at Dirito VW in Walnut Creek and I've continually received great service for every visit. Everyone I've met here, from sales to More

by FredY
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Decarie
Feb 07, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you Fred, I'm glad to hear you have been receiving consistently top-notch service!

January 29, 2019

Excellent service, great people. Danny took the time to look over the service history and explain what needed to be done and why. Everyone was very friendly. Service was done in estim More

by KatL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Feb 07, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

That's great to hear Kat, thank you for the review!

January 28, 2019

Great service Danny was very helpful. Had a positive attitude when i got there. He got me in and out quick with his paperwork. Much appreciated for aomeone with no More

by BREDBENNERT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Jan 29, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I know Danny will appreciate your thoughtful review, thank you so much!

January 23, 2019

40k service check Able to get my car in quickly for an appointment and had my car done the same day. The people were helpful in answering questions regarding my service More

by SBRUNI529
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jan 23, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear we could get you in and out of the shop efficiently, thank you!

January 23, 2019

Awesome Service I got an appointment quickly through Kevin Hubert for my 90,000 mile check-up. Just awesome customer service. Addressed all my concerns and question More

by Tito
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Tito, that's great to hear!

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