Dirito Brothers Walnut Creek Volkswagen - Service Center

Mechanical Service good, but I've been a customer at Dirito Brothers for 15+ years and am always happy with the great mechanical work they've done on our vehicles and the great cu I've been a customer at Dirito Brothers for 15+ years and am always happy with the great mechanical work they've done on our vehicles and the great customer service. However, in regard to the customer service this time around... my wife and I weren't greeted with a "Hello" from our service adviser upon arrival - it was more like, "last name and appointment time?" Then it was a statement of "go in the office, my desk is the 4th to the right. Sit down and I'll be there in 5 minutes" Ummm, "good morning to you too!" Then when sitting at our service adviser's desk, who by the way we didn't recognize, nor have ever worked with, after several minutes of my wife and I waiting for him to introduce himself and inform us of his name, my wife finally spoke up and said, "by the way, what is your name please?!?" at which time he then introduced himself. Definitely not a bad experience all and all, but not what we've come to expect. More

Always amazing Everytime I have had my car serviced here the process has been hassle free. They explain what they will be doing and approximately how long and what t Everytime I have had my car serviced here the process has been hassle free. They explain what they will be doing and approximately how long and what the cost should be. They always check my warranties to make sure I am not charged and I get my car back either at the time quoted or before and always with a smile. We live an hour from this dealership and probably past others to get here, but it's worth the drive they are amazing to work with. Thank you guys keep up the great work. More

Paul is awesome Paul was awesome - that man needs a raise and a promotion for how much he helped me and not to mention his patience. He dug around for my extended war Paul was awesome - that man needs a raise and a promotion for how much he helped me and not to mention his patience. He dug around for my extended warranty (which he didn’t have to do) and saved me almost $4000. I’m a teacher and I can tell you right now that it woulda broke the bank for me without that warranty. Also, thank you to Tim for covering the loaner car even we were still waiting for the inspectors to get back to us about the warranty - that is a kindness I won’t forget. Again, another HUGE shout out to Paul - he is a stand up guy! More

Great service The service was efficient and they even took the time to complete all of the vehicle recalls! I will definitely come back here for further service. The service was efficient and they even took the time to complete all of the vehicle recalls! I will definitely come back here for further service. More

Happy Customer!! Great Service!! I wanted to say thank you to Gus and Thomas on Tuesday regarding the waxing and detailing. My car is shining bright hehe🌞 Thank youto Eddy from finan I wanted to say thank you to Gus and Thomas on Tuesday regarding the waxing and detailing. My car is shining bright hehe🌞 Thank youto Eddy from financing as well. My family is very thankfull for your guys excellent service!! Happy customer👍 More

Service The only reason I give less stars for service is due to your policy of not washing the car which would’ve made the experience great The only reason I give less stars for service is due to your policy of not washing the car which would’ve made the experience great More

recall fix Always a great experience. Top notch professionals. They are easy to book, easy in and out and the facilities are wonderful. Car was perfect and th Always a great experience. Top notch professionals. They are easy to book, easy in and out and the facilities are wonderful. Car was perfect and they even found a nail in my front tire that I didn't know was there. More

VW Service Marc was friendly, and was happy to explain my car service with great detail. I appreciate that they applied my coupon to the final bill. Marc was friendly, and was happy to explain my car service with great detail. I appreciate that they applied my coupon to the final bill. More

Maintenance I love my Passat! Making an appointment is very easy and stress free. I appreciate bring able to have Dirito VW take care of my car and me witg my bus I love my Passat! Making an appointment is very easy and stress free. I appreciate bring able to have Dirito VW take care of my car and me witg my busy schedule. I have not had any bad experiences with this car. Its extremely dependable and a fun car to drive! This dealership is top notch in my opinion. More

Minimal Interaction but no complaints I brought my 2016 Golf R in for 40k service, the service cashier/rep that handled my appointment noticed an open recall and added it to my service. Wh I brought my 2016 Golf R in for 40k service, the service cashier/rep that handled my appointment noticed an open recall and added it to my service. While this sort of thing SHOULD be expected, I feel as though more and more people fail to pay attention. Otherwise there was no phone call or communication regarding the work done to my car and nobody discussed it with me. I guess a 40k service is so unremarkable that they just get you in and out... I'm going to give them the benefit of the doubt and leave 4 stars, but it would have been nice for someone to properly review with me and debrief me on the condition of my car... oh well. More