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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,045 Reviews

3,045 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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January 11, 2019

50k Service Easy drop off. Excellent dialogue with service technician about services to be provided. Pickup was sooner than expected. Useful conversation ab More

by FFJOE87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Keen
Jan 15, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the review, we appreciate your taking the time to tell us about your experience here.

January 10, 2019

Shannon is the best Shannon is my to go person! The best service adviser, always on point, on time and very professional. She has been with VW brand and the company for a More

by Mac1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Ritola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that Shannon has been consistently providing you with outstanding service!

January 10, 2019

Service Great experience! They arranged for me to be shuttled to work and back day of service. Friendly and pleasant staff. Will continue to refer poten More

by Volksgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear we could make your service experience convenient for you, thank you!

January 09, 2019

Thank You Kevin Always a good experience. Thank you for great service. I appreciate the care and timeliness each time I visit. You should also remove the minimum More

by OBAIDM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that you have consistently received quality service here, and thanks for the feedback, unfortunately we have no control over the word minimum, sorry!

January 09, 2019

Great representative Kevin I went in without an appointment, Kavin told me everything that I need to know about my car and took care of me. His service skill, knowledge are exce More

by JUNEDUNN382
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Decarie, Oscar Dryden
Jan 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear everything went smoothly, thank you!

January 09, 2019

Review This was the first time I was bringing my car in. This was my first maintenance appointment. Everyone was friendly, it was easy, and quick. More

by RUBYTWOSHOES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon
Jan 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for giving us a chance, we appreciate your business!

January 09, 2019

Efficient & Attentive Service This was my first visit to Dirito Brothers Service Center. Was great service, knowledgeable, friendly, efficient & personable. Used the shuttle serv More

by Lizzy T
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lesley (Shuttle), Thomas Decarie
Jan 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much Lizzy, we appreciate your giving us a chance with your business!

January 09, 2019

Nothing to complain about! Zero issues and my service bill came in under the estimate! The staff was professional and courteous. I will be driving across the bridge to have my More

by carla.peralta.coppa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gurkan
Jan 15, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Carla, we appreciate the feedback, negative and positive!

January 08, 2019

Great Service They took a look at what I asked them to on my vehicle and were able to get my oil changed as well. They contacted me when my car was ready for pickup More

by HATT3R94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gurken and Edgren in service.
Jan 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback, we appreciate it.

January 08, 2019

70k mike time up and major prob with exceleration. Fixed while we were away on vacation and had no problem with us leaving car there for 2 weeks. Thank you all for your help and professionalism More

by DEVNIK143
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jan 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Hope you had a great vacation, and thanks for the 5-star review!

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