Dirito Brothers Walnut Creek Volkswagen - Service Center

Admin vs Technical The welcoming part was good...the technical and delivery part was terrible. I truly believe that some of your mechanics are not qualified to perform t The welcoming part was good...the technical and delivery part was terrible. I truly believe that some of your mechanics are not qualified to perform their work. The logistics of the whole place should be reviewed and audit in order to assess the quality of work and productivity. More

Very easy and quick My service advisor was ready for me on time ( I had an appointment). He explained the service to me and gave me a time estimate since I was waiting. M My service advisor was ready for me on time ( I had an appointment). He explained the service to me and gave me a time estimate since I was waiting. My car was finished when promised, no unexpected delays. Very easy in and out. More

Satisfactory Basically a simple request related to a new car. Performed task without question and without charge. I plan to return for servicing whe Basically a simple request related to a new car. Performed task without question and without charge. I plan to return for servicing when the time comes. More

10K milw service. Very thorough, efficient and friendly. You guys always do a bang up job weather it be sales or service. 11 out of 10! The best. Very thorough, efficient and friendly. You guys always do a bang up job weather it be sales or service. 11 out of 10! The best. More

Kevin Hubert was great service not so The oil change and headlight replacement was completed in a timely matter as promised by Kevin Hubert, but the service tech who replaced the headlight The oil change and headlight replacement was completed in a timely matter as promised by Kevin Hubert, but the service tech who replaced the headlight bulb left the black cap that seals the back of headlight in the windshield wiper well. The day after the service was performed (Tuesday) was a rainy day. I started the car and when I turned the wiper on I heard a loud thump. After I got out of the car to investigate I found the cap. Forturantly it was raining; otherwise I might have lost the cap once I brought the car up to speed on the freeway. My car has been in the Dirito Brothers Dealership many times and this is the first time that the service has been below a 5 star rating. More

VW service The service was done quickly and efficiently. It was done on time and I appreciate the text updates. You guys are great and I’ll be back The service was done quickly and efficiently. It was done on time and I appreciate the text updates. You guys are great and I’ll be back More

In and out quickly Everything was explained and since I had to wait at the dealership for service to be completed, I was appreciative that it was done quickly. Everything was explained and since I had to wait at the dealership for service to be completed, I was appreciative that it was done quickly. More

Dirito Brothers Oil Change I am a new customer to Dirito Bros. VW. The entire staff - from Service Advisor Tim to Cashier and Shuttle driver - were all welcoming and excellent. I am a new customer to Dirito Bros. VW. The entire staff - from Service Advisor Tim to Cashier and Shuttle driver - were all welcoming and excellent. I really appreciated that they were able to fit me in. I highly recommend Dirito Bros. for all your VW needs. More

Great job fixing my car My car was running roughly and had little power. Two warning lights were visible on the instrument panel. Dirito analyzed the problems, kept me info My car was running roughly and had little power. Two warning lights were visible on the instrument panel. Dirito analyzed the problems, kept me informed and fixed the car promptly. More

20000 Service on 2017 SE Passat We sad a scheduled appointment for 7:00 am on Saturday 9/29/18. We were well received and attended. A summary of the type of services was provided. We sad a scheduled appointment for 7:00 am on Saturday 9/29/18. We were well received and attended. A summary of the type of services was provided. Oil change, recall check, new firmware update, and additional inspection required. I also requested to check front right brake systems. All service was completed within 2 1/2 hours as Paul specified. Thanks for the speedy service. Edgar Quinones More