Dirito Brothers Walnut Creek Volkswagen - Service Center

Last minute tire leak from a screw. It was end of the day Friday and I was leaving work when I saw my tire looked a little flat. I called and spoke Kevin my main guy at Dirito Bros and a It was end of the day Friday and I was leaving work when I saw my tire looked a little flat. I called and spoke Kevin my main guy at Dirito Bros and asked if it wasn't too late to bring my car in to fix the tire. He said it was okay and to talk to Alyse or I think was Angelo because he it was the end of his day too. I got over to Walnut Creek and Alyse helped me and was terrific and friendly. She got my tire fixed in an hour and saved my weekend because I had my car. Thank you! More

Great customers service Kevin was fantastic, he explained all the points of the service my car needed, he called me couple times to let me know if the technician saw somethin Kevin was fantastic, he explained all the points of the service my car needed, he called me couple times to let me know if the technician saw something that may be a problem in the near future. All work out well with the service done. Happy customer. More

Good Customer Service We have gotten very good customer service every time, but the cost of repairs is outrageously expensive. We got a quote from regular mechanic and it w We have gotten very good customer service every time, but the cost of repairs is outrageously expensive. We got a quote from regular mechanic and it was more than half of what this dealer quoted for parts and labor. More

A reasonable & efficient experience I was generally pleased, but I’m used to waiting 30 to 45 mi with appointment for a simple service & having the service rep. go over the results of th I was generally pleased, but I’m used to waiting 30 to 45 mi with appointment for a simple service & having the service rep. go over the results of their inspection & have questions answered. I had to leave the car for 3 hrs. & only the cashier to talk to about $$. There’s a notation re: brake rotor thickness (I think) but I have no idea how close to replacement is they are. Like I said, I’m used to being told about options I’ll have in the future. More

Kevin is great! I’ve been going to Dorito brothers for regular maintenance on my 2010 Jetta for almost 5 years now. Kevin has helped me most of my visits. He is profe I’ve been going to Dorito brothers for regular maintenance on my 2010 Jetta for almost 5 years now. Kevin has helped me most of my visits. He is professional, friendly and emphatic to my concerns. Everyone there is fantastic. My fiancé just purchased his new Jetta there, and had a wonderful experience. We will continue to buy our cars and maintain them at Dorito bros Volkswagon in Walnut Creek! More

The Best of the Best Fabulous customer service and excellent repair work!!!! I always have peace of mind working with Kevin. He is extremely knowledgeable and profession Fabulous customer service and excellent repair work!!!! I always have peace of mind working with Kevin. He is extremely knowledgeable and professional. I would not go any where else. Great value! More

I needed service done on my vehicle due to a recall. Great customer service! Alyse was excellent! She did everything in her power to assure that my daughter and I had the best experience possible. She wa Great customer service! Alyse was excellent! She did everything in her power to assure that my daughter and I had the best experience possible. She was kind and honest, we appreciate her service. Thank you Alyse! More

Outstanding service!!! We have been using Dirito Bros. service for 17 years. We have a 2001 Saab my wife bought new, back when they sold Saabs. We've had the same mechanic We have been using Dirito Bros. service for 17 years. We have a 2001 Saab my wife bought new, back when they sold Saabs. We've had the same mechanic and service writer all those years. Service, loyalty, professionalism, and quality would all fit in my view of this great dealership. More

Excellent Shannon was very helpful and friendly. I would recommend Shannon to be the service advisor on your vehicle, if you need service done on your vehicle. Shannon was very helpful and friendly. I would recommend Shannon to be the service advisor on your vehicle, if you need service done on your vehicle. More

Car Service A very polite staff and excellent service providers. I have been taking my Volkswagen CC to Dorito for service for a year and remain satisfied. A very polite staff and excellent service providers. I have been taking my Volkswagen CC to Dorito for service for a year and remain satisfied. More