Dirito Brothers Walnut Creek Volkswagen - Service Center

Very Good Thomas was very good in letting me know my options. My car was finished in a very reasonable time. I only wish that my car gets a car wash with serv Thomas was very good in letting me know my options. My car was finished in a very reasonable time. I only wish that my car gets a car wash with service like before. More

Great flexibility Paul did an excellent job of helping to coordinate our service! The parts ended up taking much longer than anticipated, but Paul did a great job of ke Paul did an excellent job of helping to coordinate our service! The parts ended up taking much longer than anticipated, but Paul did a great job of keeping us informed. He provided us with a rental car so that we weren't inconvenienced. Thank you! More

general service & recalls The service reps & care were excellent. They addressed all my issues and services with a timely manner & with great care. Happy to have my vehicle ser The service reps & care were excellent. They addressed all my issues and services with a timely manner & with great care. Happy to have my vehicle serviced here! More

Family service center I always love that my car back for VW for service. The entire team is warm welcoming and professional. I just wished they wash my car to make her loo I always love that my car back for VW for service. The entire team is warm welcoming and professional. I just wished they wash my car to make her look as brand new as she feels when leaving service. More

We saved money & received a great and honest service We purchased our 2015 VW Beetle convertible at Dirito Bro. but live in Sonoma County. Thus we have been servicing it at Hansel VW in Santa Rosa for th We purchased our 2015 VW Beetle convertible at Dirito Bro. but live in Sonoma County. Thus we have been servicing it at Hansel VW in Santa Rosa for the last 3 years. Time and time again, we encountered issues with Hansel and never felt the degree of honesty that we needed. Finally we just walked out of Hansel on Monday morning and called Dirito. Immediately we received amazing information, servicing options, appointments, with call backs with answers to our questions. Also they gave us a loaner car for 2 days. Upon asking about add blue, they even went back and re-checked the add blue for me. Now this is how service should be and I will drive the 1 1/2 hours each time to have this amazing experience. Thank you, thank you, thank you!!! More

Service at Dirito is worth crossing the Bay Bridge twice! Paul, the Service Manager who handled my issue was excellent. His demeanor was spot on. My certified pre-owned CC developed a rattling/jiggling noise Paul, the Service Manager who handled my issue was excellent. His demeanor was spot on. My certified pre-owned CC developed a rattling/jiggling noise (like a small object was loose near the steering column/instrument cluster area) after only driving it 500 miles. Although the technician couldn’t “replicate” the issue I described, I was quite disappointed to say the least having spent my day hoping to resolve an annoying issue and be told it can’t be detected. Paul handled the rest of my visit in a way that I’d be willing to drive across the SF-Oakland Bay Bridge twice from where I live to get my car serviced at Dirito. That’s how excellent Paul was to me yesterday. If they can consistently replicate Paul‘s performance they’ll keep lifetime customers. More

Got Exactly what I Came for Kevin paid close attention to my needs and followed through on meeting them. Everyone with whom one comes in contact is friendly and helpful. Thanks t Kevin paid close attention to my needs and followed through on meeting them. Everyone with whom one comes in contact is friendly and helpful. Thanks to all. More

Great Service The customer service at Dirito Bros. is over the top. I bought my convertible beetle two years ago there. We had a Jetta for six years and serviced it The customer service at Dirito Bros. is over the top. I bought my convertible beetle two years ago there. We had a Jetta for six years and serviced it at Dirito Bros. They explain in detail what they find before they do the work. There are no surprises. I find the service reps to be enthusiastic and friendly. Though no one ever really wants to have to bring a car in to a shop, I enjoy going in and always drive away satisfied. This last visit was not exception, my 20,000 mi check up for the convertible. My little bug is handling great. More

Incredibly helpful Danny worked with us to get our Jetta fixed and provided exceptional service. I would return again to Dirito Brothers for car maintenance and repair. Danny worked with us to get our Jetta fixed and provided exceptional service. I would return again to Dirito Brothers for car maintenance and repair. More

World class service I drive 30 minutes to get the excellent service here – rather than crappy service elsewhere. These folks are world fantastic, their service is worl I drive 30 minutes to get the excellent service here – rather than crappy service elsewhere. These folks are world fantastic, their service is world class. Don't go anywhere else. More