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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,095 Reviews

3,095 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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March 06, 2019

Oil Change Went in on a Monday morning for an oil change, and everything went great! My car was ready within an hour and 1/2 and customer service was awesome!! More

by MORGAN234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Venturella
Mar 12, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Morgan, we work hard to be efficient so thank you for the feedback!

March 06, 2019

Prompt service Service department did a good job taking care of my needs in a professional manner. My car was ready in a short amount of time considering it was on a More

by GJURIEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Mar 06, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad we could get you back on the road promptly!

March 06, 2019

awesome experience Kevin did a great job advising me. My car was in on time and out on time. I was well taken care of and the work done is quality! More

by DEB1098
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for letting us know Kevin provided you with top-notch service!

March 06, 2019

Very professional and honest I went to Dirito Brothers VW to get an oil change. My service guy Thomas, was very professional, nice and informative. Loved working with him. More

by Cathys1122
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Decarie
Mar 06, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the great review Cathy!

March 05, 2019

Excellent Kevin! Was very detailed and very kind . Went over my service as I expected. Made good suggestions and provided with complementary rental . I really More

by AZHARDASS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear Kevin provided you with such terrific service!

March 05, 2019

Helpful, efficient, successful I scheduled an oil change, and wasn’t certain what else I needed, but I knew it had been a couple years since my car had a good checkup. Danny helped More

by janenelucero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Mar 06, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the input, we appreciate the feedback!

March 05, 2019

Pleasant Service Advisor was friendly, knowledgeable and efficient. I was 5-10 minutes late but Dan saw me right away and informed me of a recall I had forgott More

by ECA727
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cashier was friendly and efficient as well. Don't remember her name. , Danny Keen
Mar 06, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the review!

March 05, 2019

awesome Car was towed to dealer after running roughly. Danny the service adviser took great care of us. He communicated effectively, and assured us the car More

by Ed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Mar 06, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for taking the time to write this review, I'm glad Danny provided your father with such kind service!

March 05, 2019

They take care my problems fast thankyou Because went I call them it was weekend end they called early morning so I appreciate your help with my car I needed thank you More

by ELSIEMAR05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Mar 06, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear we could take care of your vehicle promptly!

March 03, 2019

accommodating service I came in the evening after work with a bad tire that needed to be replaced. Danny said it was close to closing but he would have a service person on More

by WINTER.J.15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Mar 06, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad we could get you back on the road quickly, thanks for the review!

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