Dirito Brothers Walnut Creek Volkswagen - Service Center

Great communication Although I am not confident the issue has been fully resolved, they’ve gotten further than either of the other 2 dealerships towards even acknowledgin Although I am not confident the issue has been fully resolved, they’ve gotten further than either of the other 2 dealerships towards even acknowledging there was an issue. Also, the level of communication was outstanding! More

Good professional service Kevin offered me service options and did not upsell additional work. He validated the complimentary service offer and humbly apologized for not catchi Kevin offered me service options and did not upsell additional work. He validated the complimentary service offer and humbly apologized for not catching it earlier. This encourages me to return. More

Takes excellent care of this disabled senior Speaking as a disabled senior, your staff has shown such compassion and understanding in working with me to get my Beetle serviced. It's always a Speaking as a disabled senior, your staff has shown such compassion and understanding in working with me to get my Beetle serviced. It's always a pleasure working with the staff; you give exceptional service. More

50,000 mile service Kevin is my go to rep, He knows my car and me. I appreciate his integrity and help. All my many questions about the Touareg and towing were answered. Kevin is my go to rep, He knows my car and me. I appreciate his integrity and help. All my many questions about the Touareg and towing were answered. My car was done before the time promised and waiting at the door for me when I arrived for pick-up. More

Excellent service I had to have my daughter's car towed to the shop, and Kevin made the whole process easy - the problem was diagnosed and repaired within a day, and th I had to have my daughter's car towed to the shop, and Kevin made the whole process easy - the problem was diagnosed and repaired within a day, and they found a second issue that was under warranty, so the original estimate was still accurate. Thank you! More

Best sevice I am a owner of a 2018 Tiguan. Thanks Jonas!!!! Your service is one of the best!!! The service group quickly responded to each request ( including non I am a owner of a 2018 Tiguan. Thanks Jonas!!!! Your service is one of the best!!! The service group quickly responded to each request ( including non-appointment drop ins). In each case each situation was resolved quickly with a number of them without a charge. I look forward to being a Dirito VW customer for many years!!! More

Always good customer service VW Dirito Brothers always provides great customer service which is why I drive from San Francisco for any service that might be needed. Service staff VW Dirito Brothers always provides great customer service which is why I drive from San Francisco for any service that might be needed. Service staff is always friendly, prompt and attentive. More

A reliable dealership with phenomenal service and employees Kevin Hubert was so professional, honest and knowledgable in his job. His customer service is exceptional and very reliable. He knew immediately wha Kevin Hubert was so professional, honest and knowledgable in his job. His customer service is exceptional and very reliable. He knew immediately what was the issue or problem and his cost estimate was accurate. As a customer Kevin was able to obtain my trust that my car is in good hands and will be repaired accordingly. He is well experienced that makes a customer secured. My car was fixed within 3 hours. Excellent same day service. Dirito Brothers is a RELIABLE dealership and excellent employees. Kevin Hubert and Dirito Brothers deserve a FIVE. More

Great Service I had the engine light come on in my Jetta so went online and was able to book an appointment for the next Day at 6am which work great. They were able I had the engine light come on in my Jetta so went online and was able to book an appointment for the next Day at 6am which work great. They were able to resolve the issue quickly and under warranty. I was able to pick it up after work. More

Great experience Everything was excellent . As long as my car runs well...Im happy. I was immediately greeted by a man (name I forgot) that always gives me great ser Everything was excellent . As long as my car runs well...Im happy. I was immediately greeted by a man (name I forgot) that always gives me great service. He is a 10. And then your excellent service continued until I drove my car home....Thank you More