Dirito Brothers Walnut Creek Volkswagen - Service Center

Best Service pardon my spelling/spell check In a previous review I highly (and rightly) praised Dirito Brothers. My spell check however converted it to Dorito Brothers. I also did not recognize In a previous review I highly (and rightly) praised Dirito Brothers. My spell check however converted it to Dorito Brothers. I also did not recognize the help from Tim Lions in the Service department. That was “Nacho” best effort, Donald. Thanks again for your continued professionalism at DIRITO BROTHERS. More

Leaking Sun Roof I discovered the sunroof of our new Alltrack wagon was leaking., Without an appointment, I drove the vehicle to the dealership and they were immediate I discovered the sunroof of our new Alltrack wagon was leaking., Without an appointment, I drove the vehicle to the dealership and they were immediately able to take the vehicle. Within a few hours, they were able to diagnose the problem and within a few days had the vehicle back to me. I was always kept informed of the status of the vehicle. More

professional and understanding Dirito Bros. are very professional. honest, and knowledgeable. I have been using them for 17 years and have never been disappointed. Can't go wrong w Dirito Bros. are very professional. honest, and knowledgeable. I have been using them for 17 years and have never been disappointed. Can't go wrong with them. Shannon is the best! More

Long day from 9:00am to 6:00pm but excellent service! Gurkan Suel is a very trustworthy, hospitable and caring Service Associate. He ensured my return to Dirito Brothers WC. I will be back thanks to him! Gurkan Suel is a very trustworthy, hospitable and caring Service Associate. He ensured my return to Dirito Brothers WC. I will be back thanks to him! More

Good job Kevin my VW Service Representative, did a great job. He explained in detail what was happening. He kept me informed and up to date. He helped me p Kevin my VW Service Representative, did a great job. He explained in detail what was happening. He kept me informed and up to date. He helped me pick up a rental car. I’m very happy with his work for me. More

Good Maintenance I was able to make an appointment at a time and date that was convenient for me. Excellent service and complete explanation. I really appreciated t I was able to make an appointment at a time and date that was convenient for me. Excellent service and complete explanation. I really appreciated the good work. More

Jobs well done. Service Advisor and associates were responsive and open to probing questions about the Service Program on this my first experience with them. Bottom Service Advisor and associates were responsive and open to probing questions about the Service Program on this my first experience with them. Bottom line, car was returned to me at the end of the day in top shape.. More

Very happy From purchase to service overall great dealership. Even when things were out of control diagnosing my cars issue they made me feel comfortable and se From purchase to service overall great dealership. Even when things were out of control diagnosing my cars issue they made me feel comfortable and set me up with a loaner car and kept me informed of all the updates and progress on my vehicle. More

Problem solved Danny Keen provided superb customer service and went the extra mile to ensure the car was fixed. Ten out of ten for everything, and I will keep bring Danny Keen provided superb customer service and went the extra mile to ensure the car was fixed. Ten out of ten for everything, and I will keep bringing my Passat back to Dirito and Danny whenever it needs attention. Great service, staff and dealership. More

Quick turn replacement of car rear bulb What can I say, Shannon is fantastic, she is always extremely helpful and accommodating. I will always take my car to Dirito Brothers and Shannon is What can I say, Shannon is fantastic, she is always extremely helpful and accommodating. I will always take my car to Dirito Brothers and Shannon is a big reason why! She always goes above and beyond and I appreciate that, thank you! More