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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,100 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,100 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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March 26, 2019
Recall service Great experience with Thomas! He is cordial and thorough. Carlo and Shannon were extremely helpful and sweet in booking my Uber pick up. Even on sh Great experience with Thomas! He is cordial and thorough. Carlo and Shannon were extremely helpful and sweet in booking my Uber pick up. Even on short notice. More
by genevieveopal
Verified Customer
March 26, 2019
Great Service Center I took my car into Volkswagen because my left rear tire had a nail in the outer rim part. They took a look and new that I needed a new tire because o I took my car into Volkswagen because my left rear tire had a nail in the outer rim part. They took a look and new that I needed a new tire because of where the nail was located. They did an excellent job putting on the new tire. I am very happy with the service I received. More
by MollyK
Employees Worked With
Tim Luong
March 26, 2019
Easy Beginnings with a Horrible Ending The only reason I put 2 stars is because Shannon in service was a great person and help to me. My name is Lamont McNaulty,I’m not from Walnut Creek, The only reason I put 2 stars is because Shannon in service was a great person and help to me. My name is Lamont McNaulty,I’m not from Walnut Creek, I recently moved here from Menlo Park. Everything was great until I decided to take the free shuttle downtown. I should have just stayed in the lobby. The pick up from the vw service center came in less than 10 minutes and the drop off went well. This happened around 12pm. I received a call at 2:49pm from Shannon that my car was ready. I called for a pick up from the shuttle at 3:13pm, a gentleman answered the phone and let me know the shuttle will be on his way. So, I waited until 3:53, no one came so I called back just making sure everything was fine. The same gentleman pick up the phone, put me on hold and said he was calling a driver to pick me up. Once, I got off hold he told me that he was going to have a Uber come pick me up. He was going to send me the Uber information through text message. So, I’m like okay I fine with that. I never received a text from him. Luckily for me, My girlfriend works right up the street and she got off of work at 4:20. She was able to pick me up and bring me back to the vw service center to pick up my car. I would have been stranded if it wasn’t for her. It’s a horrible feeling to be dropped off and lied to and ditched. This is unacceptable. I don’t remember the gentlemen’s name but I told Shannon what had happened and she’s such a sweet person. I had every intention on finding out who lied and never sent anybody to come pick me up and question him. I didn’t do that because it wasn’t worth it. I’m writing this in hopes you fix the problems or lack of communication between driver and dispatch. More
by menlopark04
Employees Worked With
March 25, 2019
Timing Belt and More! Kevin has helped me with my car for year's now. He is extremely knowledgeable, taking the time to explain any issues or concerns with my car so that Kevin has helped me with my car for year's now. He is extremely knowledgeable, taking the time to explain any issues or concerns with my car so that I have a full understanding of any repairs needed. I am always grateful to have Kevin as my adviser! More
by cynthia7
Employees Worked With
March 25, 2019
Great customer service! Kevin was very helpful when any of my recommendations for my car needs a tune up. He will notify me by phone or text on updates on my car and when it Kevin was very helpful when any of my recommendations for my car needs a tune up. He will notify me by phone or text on updates on my car and when it will be ready for pick up. More
by edominguez0587
Employees Worked With
March 24, 2019
Replaced wrong item Replaced wrong part to the tune of 2000 Car not checked upon completion. Problem still existed Spent addn’l 339 to get right and another day Replaced wrong part to the tune of 2000 Car not checked upon completion. Problem still existed Spent addn’l 339 to get right and another day More
by ERIN18
Employees Worked With
Another person did this original service and then dumped it on Danny. He is no longer with co, Danny Keen
March 23, 2019
Recall of VW Made Appointment the day before; Came on time , Checked in, got ride home by a very good and friendly shuttle driver (Bill). After 4 hours received a Made Appointment the day before; Came on time , Checked in, got ride home by a very good and friendly shuttle driver (Bill). After 4 hours received a call, that car is ready, was picked up by same driver. Picked up my wife's VW. Found to my surprise that the car clock was adjusted to the proper Summer time, All in all a very good experience! More
by KALTENBERG
Employees Worked With
Duncan (Check in)
March 22, 2019
Excellent Experience I love the feeling I get when I work with Dirito Brothers. Their overall organization makes me feel valued, appreciated and welcome. The ease of makin I love the feeling I get when I work with Dirito Brothers. Their overall organization makes me feel valued, appreciated and welcome. The ease of making the appointment on line to the service itself is very smooth. The environment is welcoming and clean. I feel that they want to take care of me as well as my car which will keep me coming back in the future. More
by SLIDDLE714
Employees Worked With
Tim Luong
March 18, 2019
40k Service This service was fast. I stayed and waited and was out within an hour. I thought I was going to be there for at least 3 hours. This service was fast. I stayed and waited and was out within an hour. I thought I was going to be there for at least 3 hours. More
by skeewee_bugsbunny
Employees Worked With
Danny Keen
March 17, 2019
EXCELLENT SERVICE FROM SHANNON AND CREW Thanks Shannon and crew fro the great 40K service. Super impressed by the ease of scheduling appointment to turnaround time. Shannon was a pleasure to Thanks Shannon and crew fro the great 40K service. Super impressed by the ease of scheduling appointment to turnaround time. Shannon was a pleasure to interact with as she was very friendly and thorough. More
by bobt5
Employees Worked With
