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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,101 Reviews

3,101 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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March 31, 2019

Service Danny was great, honest, and quick. He advised me on my future upcoming service and was very easy to work with. I will definitely go back to him for m More

by aislinn.phillips1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Apr 08, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for letting us know that Danny provided you with top-notch service!

March 31, 2019

Timely great service I’ve been using Dirito brothers for all of our VW needs since we bought our wagon and have never been disappointed. The staff is curteous and always k More

by ROCIO.FLORES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Apr 08, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

We certainly appreciate you trusting us with your business over the years, thank you!

March 30, 2019

Always great Staff and service are always super, on time and helpful. I've been going for years and the experience is always consistent. Keep it up! More

by DIANERYANADAMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for giving us the opportunity to earn and keep your business over the years!

March 30, 2019

Best ever maintenance service From arrival to departure... entire process was a delight!! From man who received my car, Dustin, service desk for shuttle to and from office in Con More

by SAINZJORGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shuttle driver and Dustin.... Carlo
Apr 08, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great review and recommendation, we hope to see you again soon if you're looking for a new VW!

March 29, 2019

Great! Car was fixed and returned relatively quick. Everyone I talked with was very friendly and professional (from service rep to shuttle driver to cashier) More

by LeahM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that you had a quick and efficient experience here, thank you!

March 29, 2019

Exellent service I am very happy with my service. All he staff here are very friendly. Tim is knowledgeable. I will come back gain. I will also recommend this place to More

by Lxj0207
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Apr 08, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the awesome review!

March 29, 2019

It was a breeze Staff friendly, professional. It was a simple 10k service so nothing complicated. There is a squeak that requires dry weather so will be back. I am a More

by bsquareda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for giving us another chance, I hope we earn back your business from now on!

March 28, 2019

Trust I keep my cars for a long time. I trust the service folks at Dirito Brothers to tell me what's needed and not try to oversell me. I've been coming h More

by Adopted Bear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's so great to hear from a long-time customer that you've been consistently receiving top-notch service here. Thank you so much, we really appreciate your business!

March 27, 2019

An unusual repair done right! Our Golf's brake lights stopped working with no obvious damage after it was bumped from behind by another car. At the same time, the cruse control st More

by CHRIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know the service tech's name - but the repair was first class.
Mar 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for sharing your story, we work hard to get our customers back on the road safely!

March 27, 2019

Friendly Answer my question and set up appointment quickly. Understand the problem completely. The waiting area is comfortable. Complete the service efficientl More

by CHANQSHING38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Mar 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you! We work hard to provide an efficient and comfortable service experience.

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