Dirito Brothers Walnut Creek Volkswagen - Service Center

awesome Car was towed to dealer after running roughly. Danny the service adviser took great care of us. He communicated effectively, and assured us the car Car was towed to dealer after running roughly. Danny the service adviser took great care of us. He communicated effectively, and assured us the car would be running well again in no time. He suggested the work might be completed under warranty and true to his word, it was though the car had 60k miles on it. Danny was especially patient with my elderly father and took extra time to communicate with him. More

They take care my problems fast thankyou Because went I call them it was weekend end they called early morning so I appreciate your help with my car I needed thank you Because went I call them it was weekend end they called early morning so I appreciate your help with my car I needed thank you More

Excellent Kevin! Was very detailed and very kind . Went over my service as I expected. Made good suggestions and provided with complementary rental . I really Kevin! Was very detailed and very kind . Went over my service as I expected. Made good suggestions and provided with complementary rental . I really appreciate his service More

Helpful, efficient, successful I scheduled an oil change, and wasn’t certain what else I needed, but I knew it had been a couple years since my car had a good checkup. Danny helped I scheduled an oil change, and wasn’t certain what else I needed, but I knew it had been a couple years since my car had a good checkup. Danny helped me tailor my service so that I did what was best for my car, but didn’t cost too much over what I was expecting... still quite a bit more, but understandably. More

accommodating service I came in the evening after work with a bad tire that needed to be replaced. Danny said it was close to closing but he would have a service person on I came in the evening after work with a bad tire that needed to be replaced. Danny said it was close to closing but he would have a service person on hand to put on a new tire. When I arrived, I was helped right away. The whole experience was fast and accommodating. More

Excellent job as usual! The problem that brought me was very unusual. Yet the team responded in excellent form! Required some consultation but the response was swift and on The problem that brought me was very unusual. Yet the team responded in excellent form! Required some consultation but the response was swift and on the mark! More

Danny is the perfect example of great customer service Danny took the time to fully explain the repairs that were needed and answer any questions I had. I never felt rushed or pressured when he gave me sug Danny took the time to fully explain the repairs that were needed and answer any questions I had. I never felt rushed or pressured when he gave me suggestions. He was extremely kind and you could tell he loved helping people. The reason I keep coming back to Dirito Brothers, even though I could get the service cheaper elsewhere, is because they have the best people working for them, and Danny is one of them. Thank you! More

Shannon is excellent, on time, no hassles...thanks Shannon is very easy to work with. The service was completed in the amount of time I was told it would take. The customer waiting area is clean and Shannon is very easy to work with. The service was completed in the amount of time I was told it would take. The customer waiting area is clean and comfortable. More

Fast and efficient Arrived for a 9am appointment and within 2 hrs my car was returned having completed a 30k service and wheel rotation. Comfortable waiting area with fr Arrived for a 9am appointment and within 2 hrs my car was returned having completed a 30k service and wheel rotation. Comfortable waiting area with free coffee and Wi-fi. More

First Timer We were new to the area, made a decision to try Dirito Brothers to handle service on our 4 month old Jetta based initially on ratings found on the web We were new to the area, made a decision to try Dirito Brothers to handle service on our 4 month old Jetta based initially on ratings found on the web. Glad we did. The entire process of scheduling through to delivery was excellent. They kept us up to date on vehicle availability in a timely fashion; service personnel were friendly and thorough; and using the online link to request your car be ready prior to showing up at the dealer was the icing on the cake. Thanks. More