Dirito Brothers Walnut Creek Volkswagen - Service Center

Car service I have been a customer for 20 years. I like your dealership, all that work there are the best. Kevin is a super star. He is so thorough and every tim I have been a customer for 20 years. I like your dealership, all that work there are the best. Kevin is a super star. He is so thorough and every time I meet him, he is so professional and puts customer satisfaction as the top priority. Kevin is really so nice to work with. More

Car service I always take my car here in Walnut Creek for service because they always are accurate with getting my car to me by the end of the day. Easy to schedu I always take my car here in Walnut Creek for service because they always are accurate with getting my car to me by the end of the day. Easy to schedule appointments and communication when my car is ready for pick up. More

Thank you for excellent service!!! My name is Nina Kolker, I am a costumer off Volkswagen dealership and service department nearly 15 years. During this time I have the best service eve My name is Nina Kolker, I am a costumer off Volkswagen dealership and service department nearly 15 years. During this time I have the best service ever!!! Everyone very professional, they are very friendly, make you feel welcome!!! I want to say THANK YOU 🙏 for your excellent SERVICE!!! More

Air bag Recall I dropped my car off at 7;30 pm and And by 10AM the next morning I got a call telling me the air bag was replaced and I can pick up my car. I dropped my car off at 7;30 pm and And by 10AM the next morning I got a call telling me the air bag was replaced and I can pick up my car. More

Great Service ! Kevin was very Professional and the Service likewise ! Great to have your Service Available 😎👍 Repacking to CV Joints really improved steering 🚘 Kevin was very Professional and the Service likewise ! Great to have your Service Available 😎👍 Repacking to CV Joints really improved steering 🚘 See you for next Service ! More

Easy and friendly service I've been coming to Dirito Brothers VW since 2012 - each time the service is excellent. Friendly employees who are knowledgeable and know what's best I've been coming to Dirito Brothers VW since 2012 - each time the service is excellent. Friendly employees who are knowledgeable and know what's best for my bug. Kevin is friendly, professional, and takes great care of his customers. More

Shannon was very thourough and thoughtful ! Shannon was very nice and thoughtful. She constantly updated me about my vehicle and even set up a courtesy vehicle for when my car had to stay overni Shannon was very nice and thoughtful. She constantly updated me about my vehicle and even set up a courtesy vehicle for when my car had to stay overnight. Great service More

Slow check in process, but very nice staff I drop my Honda Accord at the Honda Dealership in WC for service. The check in process is MUCH faster than at VW and I appreciate that. That said, I drop my Honda Accord at the Honda Dealership in WC for service. The check in process is MUCH faster than at VW and I appreciate that. That said, the staff at VW is much friendlier and more professional. I appreciate that too. More

Customer service at its finest Danny was helpful, responsive, and informative. He made sure I understood what was being done to my car, approximately how long it would take, and eve Danny was helpful, responsive, and informative. He made sure I understood what was being done to my car, approximately how long it would take, and even called me after the automated text message to make sure that I knew my car was finished. The entire process was simple and efficient. More

Lightning quick and courteous last minute service request My wife’s 2018 Tiguan posted a “coolant liquid too low” warning yesterday morning on her way to work. It was an intimidating experience as the manual My wife’s 2018 Tiguan posted a “coolant liquid too low” warning yesterday morning on her way to work. It was an intimidating experience as the manual qualifies that error as a “stop driving and pull over” incident. And this for a vehicle with only 6,500 miles on it in six months of ownership driving it mostly around town. Went over to her parking garage and verified that the coolant level was indeed below the minimum level noted in the reservoir. Called the service center at 15:25 on a Friday afternoon and they were able to pressure test the system that same day. Had the car back to me by 18:30 the same day with no trouble found and the coolant topped off. My wife is now able to drive it around town with no concerns. And there was no charge for either labor or parts. Not much else you can ask of from a dealership. More