Dirito Brothers Walnut Creek Volkswagen - Service Center

Timing Belt and More! Kevin has helped me with my car for year's now. He is extremely knowledgeable, taking the time to explain any issues or concerns with my car so that Kevin has helped me with my car for year's now. He is extremely knowledgeable, taking the time to explain any issues or concerns with my car so that I have a full understanding of any repairs needed. I am always grateful to have Kevin as my adviser! More

Great customer service! Kevin was very helpful when any of my recommendations for my car needs a tune up. He will notify me by phone or text on updates on my car and when it Kevin was very helpful when any of my recommendations for my car needs a tune up. He will notify me by phone or text on updates on my car and when it will be ready for pick up. More

Replaced wrong item Replaced wrong part to the tune of 2000 Car not checked upon completion. Problem still existed Spent addn’l 339 to get right and another day Replaced wrong part to the tune of 2000 Car not checked upon completion. Problem still existed Spent addn’l 339 to get right and another day More

Recall of VW Made Appointment the day before; Came on time , Checked in, got ride home by a very good and friendly shuttle driver (Bill). After 4 hours received a Made Appointment the day before; Came on time , Checked in, got ride home by a very good and friendly shuttle driver (Bill). After 4 hours received a call, that car is ready, was picked up by same driver. Picked up my wife's VW. Found to my surprise that the car clock was adjusted to the proper Summer time, All in all a very good experience! More

Excellent Experience I love the feeling I get when I work with Dirito Brothers. Their overall organization makes me feel valued, appreciated and welcome. The ease of makin I love the feeling I get when I work with Dirito Brothers. Their overall organization makes me feel valued, appreciated and welcome. The ease of making the appointment on line to the service itself is very smooth. The environment is welcoming and clean. I feel that they want to take care of me as well as my car which will keep me coming back in the future. More

40k Service This service was fast. I stayed and waited and was out within an hour. I thought I was going to be there for at least 3 hours. This service was fast. I stayed and waited and was out within an hour. I thought I was going to be there for at least 3 hours. More

EXCELLENT SERVICE FROM SHANNON AND CREW Thanks Shannon and crew fro the great 40K service. Super impressed by the ease of scheduling appointment to turnaround time. Shannon was a pleasure to Thanks Shannon and crew fro the great 40K service. Super impressed by the ease of scheduling appointment to turnaround time. Shannon was a pleasure to interact with as she was very friendly and thorough. More

Annual Maintenance Came in for third annual maintenance-oil/filter change, brake fluid flush and tire rotation. We prefer to have our GTI maintained by Dirt Brothers be Came in for third annual maintenance-oil/filter change, brake fluid flush and tire rotation. We prefer to have our GTI maintained by Dirt Brothers because of the stress free experience. It is a good excuse to walk around Walnut Creek and have lunch. More

Efficient, Friendly and Organized The Dirito Brothers Volkswagen Service area is a joy to do business with. With appointment in hand, you are met at the door with a friendly smile by The Dirito Brothers Volkswagen Service area is a joy to do business with. With appointment in hand, you are met at the door with a friendly smile by the associate that retrieves the information from your vehicle who directs you to your chosen service advisor. If you have not chosen one, then you will be directed to the first available advisor. In my case, I have done business with Shannon Sousa, a friendly, efficient and organized advisor who knows my vehicle well. She details what will be done, what needs to be investigated if you have a vehicle status, recommends cost saving alternatives and discusses cost. Everything is transparent! Everything is explained in terms the average vehicle owner can understand. The vehicle is always ready as promised in my case. From my perspective, this is how a vehicle service center should be operated! More

Super Nice I wasn't the easiest of clients, for I'm broke and was frustrated trying to customize my service package. He was super patient with me and got me what I wasn't the easiest of clients, for I'm broke and was frustrated trying to customize my service package. He was super patient with me and got me what I needed. I'll be coming back to him next time! More