Dirito Brothers Walnut Creek Volkswagen - Service Center

Difficult Windshield Replacement Windshield needed replacement due chip caused by rock hitting it. Apparently a complex process due "Lane Assist" feature on car. Also Diri Windshield needed replacement due chip caused by rock hitting it. Apparently a complex process due "Lane Assist" feature on car. Also Dirito staff reported first replacement windshield furnished by VW was unsatisfactory delaying the work while a new replacement was obtained. Given the new technology involved, we considered it to be a "learning experience" all around. Miss the free carwash. More

Excellent service I have been so pleased with my service at your company. Everything from the initial phone call, to arrival, to the shuttle driver, to making my paymen I have been so pleased with my service at your company. Everything from the initial phone call, to arrival, to the shuttle driver, to making my payment was excellent. I want to thank Kevin (assisted with scheduling over the phone and coordinating with All Star Glass), Thomas (in person support), the guys that worked on my car, the shuttle driver, and the young gentleman who checked me out. More

Excellence start to finish Kevin & staff terrific! My VW Golf was ready when promised & Bill & shuttle were there on time. My car drove beautifully & I have the confidence that Kevin & staff terrific! My VW Golf was ready when promised & Bill & shuttle were there on time. My car drove beautifully & I have the confidence that the service performed was first rate. More

Great Service Overall I had my 20k service and tire rotation done last Sat 4/6. Awesome staff, no issues. My only issue is that the tire pressure warning came on Monday m I had my 20k service and tire rotation done last Sat 4/6. Awesome staff, no issues. My only issue is that the tire pressure warning came on Monday morning, and I had only since driven the car home from VW on Sat. This kinda sucks because service even rotated the tires but apparently didn't fill them. Not a huge deal, but I hate filling my tires at the gas station. More

Very good. Timely, great costumer service, great accommodations Danny was great over the phone when I made the appointment. And worked his best to get me the d Timely, great costumer service, great accommodations Danny was great over the phone when I made the appointment. And worked his best to get me the deal I wanted More

Very good experience Great experience every time. Very friendly and helpful staff. Brought in my car for maintenance and received very good service all around. Will come a Great experience every time. Very friendly and helpful staff. Brought in my car for maintenance and received very good service all around. Will come again. More

Very supportive Car was towed at 745 pm due to mechanical issues. Danny was able to get my car prioritized to be repaired the next day to minimize the time without a Car was towed at 745 pm due to mechanical issues. Danny was able to get my car prioritized to be repaired the next day to minimize the time without a car. Very happy with the service level! More

Great service. I received great service, professional treatment and a comfortable waiting area. It repair was finished ahead of schedule which mean's I went home ear I received great service, professional treatment and a comfortable waiting area. It repair was finished ahead of schedule which mean's I went home early. Great work. More

Car died on the freeway and i towed it here My car had died on the freeway and at first i towed to a local mechanic who charged me 300 but did not fix what was wrong with the car. The car broke My car had died on the freeway and at first i towed to a local mechanic who charged me 300 but did not fix what was wrong with the car. The car broke down again and i decided to tow it to a dealership having no service appointment or anything. Danny helped us out and was able to squeeze us into the schedule and actually really fix the problem this time. I dropped the car off at around 7pm and had it back before 7 pm the next day. I was impressed with how speedy and convenient the process was. I also appreciate how he kept me looped in every step of the way. Thanks! More

Dependable service This place has people who are friendly and work hard to make it right. Communication is good. Service shuttle is awesome. Work done on vehicle is wel This place has people who are friendly and work hard to make it right. Communication is good. Service shuttle is awesome. Work done on vehicle is well done. More