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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,101 Reviews

3,101 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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May 07, 2019

Experience Danny was great throughout the entire experience. Would highly recommend using their services if you own and Volkswagen. Danny was very helpful and di More

by hunterheck27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
May 20, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for letting us know that Danny provided such high quality service!

May 07, 2019

First time visit Bought a used VW. First time servicing. I was given printout of service recommendations each 10k miles. I was given a free shuffle ride home while More

by MTNBEAR88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Decarie
May 16, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Congratulations on your VW and thanks so much for the review!

May 07, 2019

check on car condition Took care of diagnostics and care for car. Gave me good advice for long term service plan. Suggested things to watch for continued good performance More

by COHNSKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, we appreciate the positive feedback!

May 07, 2019

Best team / best servixe The Doritos Brithers VW service team is amazing. On time, reliable, knowledgeable and helpful. They explain the options & pricing. NO pressure. NO More

by arizoulis510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Keen
May 16, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for this awesome review!

May 04, 2019

Key problems Needed to replace keys/program. Service great. Parts Dept made a few mistakes, but all good. Very timely. Checkin technician was friendly and helpfu More

by jnick2424
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
May 16, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the feedback, it's important for us to know where we can improve as well as what we are doing right!

May 04, 2019

Excellent I keep coming back, I get a best treatment by Kevin and the customer service is so professional and attentive. My next car for sure is VW More

by frashedi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

That's great to hear, thank you so much for the review!

May 04, 2019

Super Service Service advisor wrote me up earlier than scheduled appointment and car was ready by the specter time. No hassles. No waiting. It could not have been More

by Squanto Bodeen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for letting us know that we are providing efficient service!

May 04, 2019

Shannon was great. Beyond friendly, provided all the info I needed, dedicated to her work, went the extra mile to make my experience superior. She deserves all the prais More

by Golfie17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much, I know Shannon will appreciate it!

May 02, 2019

Excellent service! The service staff at Dirito Bros. is friendly and efficient. My service was done on time and I was notified by text when it was complete. Everything More

by jopalmer7790
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Decarie
May 16, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much Jo, that's great to hear!

May 02, 2019

I blew out a tire and needed an immediate replacement. As always, the Dirito service was prompt, friendly and complete. I hit an object in the road early in the morning and punctured a tire. I needed a r More

by KGH1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

That's great to hear, thank you!

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