Dirito Brothers Walnut Creek Volkswagen - Service Center

HONEST Kevin is the rep I have dealt with the most, he is KNOWLEDGABLE, AND HONEST, ,my mom trust him, and that is good enough for me. Kevin is the rep I have dealt with the most, he is KNOWLEDGABLE, AND HONEST, ,my mom trust him, and that is good enough for me. More

Clearly customer service is a priority. Helpful rep, made experience easy and pleasant. Handing me the key to the rental was a big plus = no trip to Enterprise and further delay. Helpful rep, made experience easy and pleasant. Handing me the key to the rental was a big plus = no trip to Enterprise and further delay. More

Good, fast, easy Pretty efficient operation here. Felt that I was treated well and the service was completed within the estimated time I was told. Was also offered fre Pretty efficient operation here. Felt that I was treated well and the service was completed within the estimated time I was told. Was also offered free shuttle service. More

Took care of all problems right away Worked with Thomas who was most helpful in looking up my service record and recommending what I should do now and what can wait. Coolant light came o Worked with Thomas who was most helpful in looking up my service record and recommending what I should do now and what can wait. Coolant light came on on my little EOS, which made me nervous, especially the big puddle I saw on the garage floor! Got an appointment right away, Thomas explained what needed to be done, and the costs so I wouldn't be in for any major surprises. From the moment I dropped off the car, the entire process was smooth and professional. Someone comes to take my car, confirms my appointment on the TV display and tells me who will help me with the service. No waiting in some grease soaked chair at dingy repair shops. Thomas followed up with a text telling me how to contact him if I had any questions. Promised the car at a certain date/time, and I got it sooner than expected. It's running happily once more. Great experience! More

Service request done in promised order The shuttle made the entire experience a big plus. Drivers were great. I decided to defer some optional repair items as I will be replacing the 13-y The shuttle made the entire experience a big plus. Drivers were great. I decided to defer some optional repair items as I will be replacing the 13-year old car with the next year. More

Great Service Had to take my 2015 Golf Sportwagen TDI in to have the NAV updated. Apparently most VWs can update NAV from home but not this particular unit. After e Had to take my 2015 Golf Sportwagen TDI in to have the NAV updated. Apparently most VWs can update NAV from home but not this particular unit. After explaining this the service team did a great job in updating everything and I was out of there in about 2.5 hours. Nice waiting area with coffee and water available, as well as charging station for phones. Although there wasn’t a lightning connector for my iPhone I can at least appreciate the fact that there is something there. If we weren’t moving away I would take my car back for service without a doubt. More

Friendly staff, but too expensive I brought my car in for scheduled maintenance only to find out that my pre-paid service plan had expired. After spending $600 that I hadn’t planned on I brought my car in for scheduled maintenance only to find out that my pre-paid service plan had expired. After spending $600 that I hadn’t planned on, I had to bring my car back less than a week later to replace a part that I was told was loose, but didn’t need to be replaced yet (it became clear within a few days that I could not drive my car without getting this issue fixed). The replacement cost me an additional $700, on top of the inconvenience of having to come back within a few days of having the car serviced. More

Great enthusiasm all the way. From my first time phone call to meeting service expert, it was a good experience all the way.. Prior to coming to the dealership, I had for a long t From my first time phone call to meeting service expert, it was a good experience all the way.. Prior to coming to the dealership, I had for a long time received a recall notice from Volkswagen USA fo get my vehicle fixed but time was my greatest constraint. I googled VW nearest dealership and Dirito Brothers came up. The company was able to accommodate my schedule and when I got there, I was well received and my mission was accomplished within three hours.The employees were respectful and professional. More

excellent! Danny was great, pleasant, thorough and responsive, car was ready before he said it would be. I can't remember who the mechanic was, didn't get his n Danny was great, pleasant, thorough and responsive, car was ready before he said it would be. I can't remember who the mechanic was, didn't get his name, but he was great as well More