Dirito Brothers Walnut Creek Volkswagen - Service Center

No Drama, no surprises...just good service. The online service scheduling worked flawlessly. I arrived at the appointed time and was greeted by an informed service representative who within min The online service scheduling worked flawlessly. I arrived at the appointed time and was greeted by an informed service representative who within minutes had checked me in. I was offered a complimentary ride via either Uber/Lyft or a Dealership van. I instead chose to do work in the customer lounge, which had good workspaces, wifi, and phone chargers. The service was, as promised, completed on time. I paid a fair price and was on my way. You can usually tell the quality of an organization by the character of the individuals who work there. By this metric, Dirito Bros VW should be proud to have its service department. More

Great service The Service Staff where awaiting for me once there I was called by my name They knew what needed to be done full explanation was given to me they ar The Service Staff where awaiting for me once there I was called by my name They knew what needed to be done full explanation was given to me they are rProfessionals with great customer service , value for money Thank you Service Department for the great service you provide More

Awesome! Enjoy driving VW cars and appreciate the relationship developed with my local Dirito Brothers dealership. I take my cars only to them for maintenance Enjoy driving VW cars and appreciate the relationship developed with my local Dirito Brothers dealership. I take my cars only to them for maintenance and repairs. It keeps the service records in one place and I enjoy the friendship we have. More

Excellent, speedy service!! Despite arriving 10 minutes late for an early morning appointment which surely must have consequences for the rest of the schedule Dustin didn’t bat a Despite arriving 10 minutes late for an early morning appointment which surely must have consequences for the rest of the schedule Dustin didn’t bat an eye and assured me he could have it ready in about 2:30-3 hours, before I would in fact need it by. After dropping it off I went for breakfast and we’d only just finished up and my car was already ready which was such a thrill! I think the total turn around time was about an hour. It’s safe to say I’m immensely pleased with my service and so happy to be a part of the Dirito Volkswagen family. More

Great and efficient service On time, courteous - all good! But sorry they haven’t reintroduced a car wash service that was stopped during the drought. However overall a good expe On time, courteous - all good! But sorry they haven’t reintroduced a car wash service that was stopped during the drought. However overall a good experience More

Service dept The VW service center at Dorito Bro. was great. We had the wrong appt time and they took the car anyway. Texted pick up time options and the car was w The VW service center at Dorito Bro. was great. We had the wrong appt time and they took the car anyway. Texted pick up time options and the car was waiting for us, instead of the other way around. Quick efficient and friendly! More

40k service for my 2017 Touareg Everything and everyone was spot on. Very friendly Service Writers and great Dealership. I purchased my Touareg at Dorito Brothers and have used them Everything and everyone was spot on. Very friendly Service Writers and great Dealership. I purchased my Touareg at Dorito Brothers and have used them exclusively to care for my car. I rate Dorito Brothers Dealership with a solid 10. More

Great VW Dealership! Finally! After several attempts at different VW dealerships, I've finally found one I can rely on and confidently trust the service! They are personable, detai After several attempts at different VW dealerships, I've finally found one I can rely on and confidently trust the service! They are personable, detailed, and follow through. Thank you, Dirito Brothers! More

Service Appointment The service was very quick. It was easy to navigate and my service representative was very friendly and helpful. Overall I am satisfied with this serv The service was very quick. It was easy to navigate and my service representative was very friendly and helpful. Overall I am satisfied with this service More

Felt like a 2nd class citizen. Poor communication from techs. Left multiple messages, did not receive call backs to multiple messages. I had to initiate further calls due to not hav Poor communication from techs. Left multiple messages, did not receive call backs to multiple messages. I had to initiate further calls due to not having someone return my calls. My vehicle was in the shop for 7 days.... More