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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,101 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,101 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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June 10, 2019
Good service Purchased used VW in downsizing move. Had minor problems with broken exterior door handle and missing cargo cover after sale. They fixed these immedia Purchased used VW in downsizing move. Had minor problems with broken exterior door handle and missing cargo cover after sale. They fixed these immediately to my full satisfaction.. Good service. More
by cdjames
Verified Customer
June 08, 2019
Just like family I brought one of my two VW's in for its annual service. I made my appointment online. I arrived and was greeted nicely by a gentleman who took my ke I brought one of my two VW's in for its annual service. I made my appointment online. I arrived and was greeted nicely by a gentleman who took my keys, then directed me to Shannon. I was greeted and Shannon pleasantly discussed with me all my options. Once everything was imputed and set, Shannon summoned a shuttle driver "Bill" to take my girlfriend and myself downtown to have breakfast while my service was completed. Bill was great with his information, suggestions and help in recommending a nice spot. We ate and once we were finished enjoying the morning, we called Bill to pick us up. We arrived back and my car was pulling up for pickup. Shannon reviewed my service. The whole time it was like I was hanging out with family or friends. Between my girlfriend and myself we have three car from Dirito Bros. for a reason. It is simply the customer service. More
by Mac Jonez
June 07, 2019
Bad customer service Upon arrival I had to wait for my service advisor who was roaming the office chatting, per another employee. The quote given to me for 4 new tires was Upon arrival I had to wait for my service advisor who was roaming the office chatting, per another employee. The quote given to me for 4 new tires was double the cost of other tire shops in the area and when I declined the tires my service rep stayed “I figured.” RUDE!!! And once I picked up my car the receipt stated my oil service reminder was reset as it was part of my package and it was not reset! Also I received two frantic call from the cashier asking me if I had paid my bill upon my departure... uh yeah I paid you cash.. upon further inspection on my part the cashier never even gave me my receipt for my actual transaction stating I paid! Basically they need to get their act together and provide better customer service when you pay $114 for a basic oil change that doesn’t even come with a complimentary car wash. Also they left the trash from my service in the car! I really question if they even did anything?! More
by serena_martinez88
Employees Worked With
Carlo - cashier , Danny Keen
June 07, 2019
Great service ! Been coming here for a few years and each time, I had no complaints. The complimentary shuttle service is great too! Highly recommend. ! Been coming here for a few years and each time, I had no complaints. The complimentary shuttle service is great too! Highly recommend. More
by quixlu
Employees Worked With
June 07, 2019
Easy and professional Sharon was great checking me in and out and answering my questions. The service took longer than I'd hoped, but within the maximum time Sharon had pre Sharon was great checking me in and out and answering my questions. The service took longer than I'd hoped, but within the maximum time Sharon had predicted. More
by BBANKS419
Employees Worked With
June 06, 2019
TIm helped in a myriad of ways I brought my GTI in for its 30,000 mile check up. It turned out that there was a small oil leak and Tim let me know all about it right away. He was re I brought my GTI in for its 30,000 mile check up. It turned out that there was a small oil leak and Tim let me know all about it right away. He was responsive respectful and a pleasure to work with More
by davis2
Employees Worked With
Tim Luong
June 06, 2019
Maintenance service Kevin, my service advisor did an excellent job, start to finish. He has been my service advisor in the past and consistently does a great job. Kevin, my service advisor did an excellent job, start to finish. He has been my service advisor in the past and consistently does a great job. More
by Mr. Johnson
Employees Worked With
June 05, 2019
Kudos to All Kevin is my go-to service guy. I rely on his advice. All encounters with him over the years have been excellent both in auto service and personal cont Kevin is my go-to service guy. I rely on his advice. All encounters with him over the years have been excellent both in auto service and personal contact. I used your shuttle service both to and from my home. Lesley and Bill were top-notch drivers, knowledgeable of the area and traffic patterns as well as congenial. Marcia (Marsha), your receptionist is another outstanding employee and a pleasure to work with, even recognizing my voice over the phone. More
by DTPORTER
June 04, 2019
Excellent Service From my technician to the shuttle driver - everyone went above and beyond to ensure that I had a great experience and received the best service for my From my technician to the shuttle driver - everyone went above and beyond to ensure that I had a great experience and received the best service for my car at the best price. More
by Heather
Employees Worked With
Danny Keen
June 04, 2019
Service tech was great, after that no so much My service tech Thomas was great. Brakes were sqeaking, brought the car in to check that out, since i'd only had the car for 2 weeks i was cha My service tech Thomas was great. Brakes were sqeaking, brought the car in to check that out, since i'd only had the car for 2 weeks i was charged 35.00 to check them, after just 2 weeks ago . The worst was my attempts to get a shuttle ride back to work, it took 55 minutes to get a ride that ended up being an Uber. I hope my next service appointment runs smoother. More
by llc
Employees Worked With
Thomas Decarie
