Dirito Brothers Walnut Creek Volkswagen - Service Center

Shannon was the nicest service advisor I have ever had at Dirito Brothers. Excellent customer service. Very caring. I don’t know why this comment needs to was the nicest service advisor I have ever had at Dirito Brothers. Excellent customer service. Very caring. I don’t know why this comment needs to be a minimum of 25 words. Fix this. More

Great place, i will go back!! Danny my service advisor provided amazing service. The car was ready on time and as promised. I will definitely come back to Dirito Brothers. Thanks Danny my service advisor provided amazing service. The car was ready on time and as promised. I will definitely come back to Dirito Brothers. Thanks, More

Friendly and caring. I was prepared to come in with a bit of a chip on my shoulder because I thought the bill was going to be much more than it actually was. .I was pleas I was prepared to come in with a bit of a chip on my shoulder because I thought the bill was going to be much more than it actually was. .I was pleasantly surprised, not only with the bill but with the lovely service. I think you are the best Dealer and service center I have ever had the pleasure of caring for my car. Not only was the service Dept excellent, but the sales force, specifically Peter devries, sold me another Volkswagen Beetle that I didn't think I needed. He worked with us and came up with a nice Trade In and final price that made us very happy. It was an amazing day and Peter made it all seem so easy. Thank you, Peter. You feel like family. More

service was excellent Kevin went over what would be done for my service. He listened to my questions and was able to explain that my tires would be rotated and they would Kevin went over what would be done for my service. He listened to my questions and was able to explain that my tires would be rotated and they would check my car for any other problems. The oils change was done and the service was wonderful. More

Had to have oil pan replaced in routine oil change. Was told the reason I needed a new oil pan was from too many oil changes. I only come in the recommended amount of time. How is that too many?If the o Was told the reason I needed a new oil pan was from too many oil changes. I only come in the recommended amount of time. How is that too many?If the oil pan degrades over time why isn’t this issue looked at during maintenance? I ended up paying double what I was initially quoted for a routine maintenance check due to the part not being in stock. Don’t get me wrong, I appreciate the service and all the employees are super nice and accommodating. More

Very kind and helpful The service that they provided was under warranty, it was dealt quickly without any problems. Tim was very kind to explain the details of the process The service that they provided was under warranty, it was dealt quickly without any problems. Tim was very kind to explain the details of the process kept me informed about progress of the completed work. Highly recommend them More

ECU recall They treated me well and fixed the issue quickly. Kevin helped assure that things would work out and he checked on me throughout my wait. They treated me well and fixed the issue quickly. Kevin helped assure that things would work out and he checked on me throughout my wait. More

Quality Service Purchased my car from Dirito Brothers in 2006 and continue to return to them for service based on their friendly and quality service (and convenient l Purchased my car from Dirito Brothers in 2006 and continue to return to them for service based on their friendly and quality service (and convenient location near BART). Kevin was great at explaining the diagnosis and keeping me informed regarding the repairs. More

quik service I was running late , and was expecting a two hour wait.so I had some coffee and went for a walk before my walk was over they called and told me my car I was running late , and was expecting a two hour wait.so I had some coffee and went for a walk before my walk was over they called and told me my car was ready. More

service is the best no need to comments i like the service all of the best. i do not need to wait very long . they asked me if i want to go somewhere they have ride. b no need to comments i like the service all of the best. i do not need to wait very long . they asked me if i want to go somewhere they have ride. but i don't need it . so far i like VW very much. More