Dirito Brothers Walnut Creek Volkswagen - Service Center

Excellent customer service I didn’t have an appointment. I called to say my check tire light came on again. I was told to come in at my convenience. I arrived about 10 minutes l I didn’t have an appointment. I called to say my check tire light came on again. I was told to come in at my convenience. I arrived about 10 minutes later and was immediately taken in at the service center. Everything was handled promptly and efficiently. I was told there was a recall that could be taken care of at the same time as checking my tire. Within two hours my car was ready and I was on my way. It was only $30, which was the best news! I’ve never had a bad experience weather it’s been with sales or service’ More

Efficient and friendly As a 1st time user of Dirito Brothers Service Department I was pleasantly surprised with the efficiency of the service process. It was easy to phone i As a 1st time user of Dirito Brothers Service Department I was pleasantly surprised with the efficiency of the service process. It was easy to phone in and schedule a convenient maintenance visit. I arrived early and was welcomed by friendly staff and assigned a service rep (Tim) who discussed the maintenance options and packages. He kept in touch with texts. The shuttle drivers were friendly and accomodating. The entire experience was super easy and amazingly efficient. They even fixed little things that bug me but I forgot to mention such as adjusting the time on the clock and reinstalling the gas/trunk buttons which had become dislodged. Thank you all! More

Satisfied with the services Thomas gave me an excellent service by providing me details re condition of my car Very Helpful Doorman doesnt know how to smile (blackguy? So Thomas gave me an excellent service by providing me details re condition of my car Very Helpful Doorman doesnt know how to smile (blackguy? So far im satisfied and recommend to mu friends More

routine service This service was quick and easy. Staff was professional and friendly. Car was returned clean and when promised. Would highly recommend this dealer for This service was quick and easy. Staff was professional and friendly. Car was returned clean and when promised. Would highly recommend this dealer for sales and service. More

Service Department is a smooth operation. No hassle, full explanation plus details of service, and questions answered make for excellent customer relations. Service techs are knowledgeable, p No hassle, full explanation plus details of service, and questions answered make for excellent customer relations. Service techs are knowledgeable, personable, and courteous and go the extra mile to make sure you and your car are well taken care of. More

Fast, efficient, and reasonably priced. I was headed to the tire shop for a tire repair and called Dirito on an off chance they could help since this dealer is close to my office. Quick chec I was headed to the tire shop for a tire repair and called Dirito on an off chance they could help since this dealer is close to my office. Quick check in, and the tire was fixed in less than an hour for a reasonable price. Thanks for the excellent customer service! More

Good job !!! I love the people that work in the service department ,nice and help me to find the problem of my car, all of them I give a 10 stars. Thank you to Dan I love the people that work in the service department ,nice and help me to find the problem of my car, all of them I give a 10 stars. Thank you to Danny. More

Kevin I think Kevin was somewhat unexpected surprise compare to what I have experienced at your dealership in a very few occasions I have used your service I think Kevin was somewhat unexpected surprise compare to what I have experienced at your dealership in a very few occasions I have used your service in the past or called to requesting a some type of assistance. overall I thought that your organization sucked really bad with 0 customer service skills. I got to say that Kevin has changed my mind. Thank you Kevin, you do have patience to listen, ask questions to understand a problem, recommend the very reasonable course of action, follow up on my questions and most importantly very courteous person. More

Service experience It.started with Carlo who made my appointment and scheduled an Uber, courteous and helpful as was the man who logged me . Then I headed to the lobby It.started with Carlo who made my appointment and scheduled an Uber, courteous and helpful as was the man who logged me . Then I headed to the lobby for a cup of Peers. I like the pictures. The service writer was knowledgeble and helpful. Also the man in the suit made sure my car was brought up during a busy time. More

60K Service Dirito Brothers alway do a good job. They keep in contact and let you know if there will be delays. A shuttle ride is always offered. Staff is know Dirito Brothers alway do a good job. They keep in contact and let you know if there will be delays. A shuttle ride is always offered. Staff is knowledgeable and friendly. More