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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,100 Reviews

3,100 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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July 10, 2019

Yearly Service The service department is friendly, prompt, and efficient. They gave us a ride to the shopping area and a text when the car was ready. More

by feinberg.janet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't know the name of the person, who serviced my car.
Jul 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the great review about your service department!

July 10, 2019

Excellent Service Every time I come in for Service or question your service department are always friendly and courteous. It’s a pleasure to talk and work with Kevin. More

by toyman2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jim Cord
Jul 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the great review about our service department!

July 10, 2019

200K service Only place I would take my car, with their good service my car is still running great at 200K miles. Car was done on time as promised, like every oth More

by CHARLES.ROECKEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for being a loyal customer, we appreciate your business!

July 10, 2019

Excellent service The service was outstanding at Dirito Brothers. It was estimated at 2 hours but they were done within an hour and offered a shuttle for me to run some More

by ELEYWONG310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Jul 10, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five star review!

July 09, 2019

Service Very good service. Would be nice if they returned to washing car once done with service. Customer service is excellent. Can’t say enough how great More

by Kat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback Kat, we appreciate it!

July 09, 2019

Best of the best This place rocks!! Great customer service and staff. And the are always on point and the place is always clean!! Love going to this dealership. More

by salsa12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Cord
Jul 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for this awesome review!

July 09, 2019

70k Mile Maintenace on 2014 TDI Jetta Outstanding and quick work by the Dirito brothers team. All maintenance items were addressed; car is running great. Pricing was fair and the personnel More

by jrvg85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jul 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear everything went so smoothly, thank you!

July 09, 2019

Faster than Expected Service! Thanks to Danny Keen and everyone in the Dirito Brothers service department for the amazingly quick service on the 40K mile maintenance on my 2015 Gol More

by Grainne Kit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Jul 10, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

And a BIG thank you to you too for the terrific review!

July 09, 2019

40k service It is always Easy to schedule. I like the Text messaging updates. The people there are very friendly. I prepaid for my services so the price is goo More

by MICHELLEMLAMM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear we are providing efficient and cost effective service, thank you so much Michelle!

July 07, 2019

Tiguan Excellent service in all facets of my experience from the quality of service preformed , the turn around time of the vehicle, as well as the expertise More

by MATT26MURPHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Drito, Thomas Decarie
Jul 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great review Matt, we really appreciate the kind words!

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