Dirito Brothers Walnut Creek Volkswagen - Service Center

2nd scheduled service visit Arrived at 8am for scheduled service. Everyone was helpful and experience was wonderful. Went to go eat down the street and wandered around downtown W Arrived at 8am for scheduled service. Everyone was helpful and experience was wonderful. Went to go eat down the street and wandered around downtown Walnut Creek. Received a text message that car was finished. Walked back to the dealer instead of requesting a shuttle pick up, and picked up my car. More

Happy Store Hello there, I’ve been a VW customers since 2018 when I went to check new options to trade my Ford Escape, and Gus helped me. I left the store super Hello there, I’ve been a VW customers since 2018 when I went to check new options to trade my Ford Escape, and Gus helped me. I left the store super happy with my beautiful Tiguan. Gus was super friendly and gave all the information and support I needed. Since then, I went to the store twice for regular maintenance, first time Kevin helped me, and second time was Danny. They were both super great, friendly and honest with the services I really needed. Also, I got good deals both days. I interacted with a few other people in the store, and I’m always impressed how friendly and nice people are this store. My overall experience is great! Thank you, all!!! Aline More

Thank you I came in to service my car. Tim was excellent and very helpful. I was pleased with the overall customer service and the quality of work preformed on I came in to service my car. Tim was excellent and very helpful. I was pleased with the overall customer service and the quality of work preformed on my car. More

Service Danny was so helpful and made the entire experience quick and smooth! Had me in and out all before 11am! Offered me a ride and was courteous, friendly Danny was so helpful and made the entire experience quick and smooth! Had me in and out all before 11am! Offered me a ride and was courteous, friendly and thorough. Thanks again Danny! More

Helpful, Quick and Easy Appointment making was quick, and when i arrived i was greeted at my car as soon as i stepped out. Shannon was the Employee who went over the details Appointment making was quick, and when i arrived i was greeted at my car as soon as i stepped out. Shannon was the Employee who went over the details with me and helped me even before this service when i bought the car. This dealership has great service and team members More

10,000 mile service Thomas was very knowledgeable and courteous. Great experience working with him. He explained everything before and after prior to starting the job. Thomas was very knowledgeable and courteous. Great experience working with him. He explained everything before and after prior to starting the job. Very helpful. Thank You More

Super helpful and kind Vw fixed everything so efficiently and were so kind! They were fast and addressed all of my concerns with kindness and understanding, would definitely Vw fixed everything so efficiently and were so kind! They were fast and addressed all of my concerns with kindness and understanding, would definitely recommend!! More

Great Customer Service! My e-Golf wouldn't charge and I didn't have enough miles to drive to the dealership. Thankfully, Shannon helped arrange a tow and a rental car to get My e-Golf wouldn't charge and I didn't have enough miles to drive to the dealership. Thankfully, Shannon helped arrange a tow and a rental car to get me through the week while they fixed charging problem. More

Catalytic converter replacement Brought my Atlas in due to check engine light. Service rep Dustin had the problem quickly diagnosed and replaced under warranty. Very friendly and hel Brought my Atlas in due to check engine light. Service rep Dustin had the problem quickly diagnosed and replaced under warranty. Very friendly and helpful and explained everything about the issue. More

Friendly and professional All the staff at this business from the operator Carlos, to the accounts payable staff ( a lady)... Marie’s?? ...at the end of your service are friend All the staff at this business from the operator Carlos, to the accounts payable staff ( a lady)... Marie’s?? ...at the end of your service are friendly and excellent., Tim was my service coordinator for my return part replacement and Shannon the previous visit. Derik showed me how to program my favorite XM stations and set them for me and reviewed the various tech features and options. Great guys at the door to the floor. Clean rest rooms and great coffee and comfortable waiting room. More