Dirito Brothers Walnut Creek Volkswagen - Service Center

Honest Service Kevin was very honest, direct and fair in his recommendations. Timely service and nice environment if you need to wait. Fair pricing for all services. Kevin was very honest, direct and fair in his recommendations. Timely service and nice environment if you need to wait. Fair pricing for all services. More

Great service He was berry professional and great service it was a lat of difference between him and Pleasanton location I highly recommend his services I like hi He was berry professional and great service it was a lat of difference between him and Pleasanton location I highly recommend his services I like him to be our Representante More

Service and maintenance Brought my car in for service and Shannon asked if I needed a ride wich I already had. I told her what time I needed it by and as usual it was ready f Brought my car in for service and Shannon asked if I needed a ride wich I already had. I told her what time I needed it by and as usual it was ready for pick up. Very professional and curtious of my time. Still waiting on a call back for my roof that is delaminating wich is under warranty. Can't thank Shannon enough for her help. More

Service at Doritos Brothers for my 2017 VW Golf Alltrack Danny was friendly and straightforward and the repairs to my car were made quickly. My car is still under warranty and so I did not have to pay for th Danny was friendly and straightforward and the repairs to my car were made quickly. My car is still under warranty and so I did not have to pay for the repairs. More

Excellent staff persons Spot on about everything from the service issue (key replacement) to shuttle service. Everyone very personable and friendly. Shuttle driver even had Spot on about everything from the service issue (key replacement) to shuttle service. Everyone very personable and friendly. Shuttle driver even had menus of places for breakfast. More

Excellent Timing Had car to dealer around 7:15 AM and was out by 9 ! Fantastic Turn Around ! Great and efficient Service! Very attentive and hospitable staff ! Had car to dealer around 7:15 AM and was out by 9 ! Fantastic Turn Around ! Great and efficient Service! Very attentive and hospitable staff ! More

2015 GTI Autobahn My service was great. Shannon went above and beyond answering questions. However, I noticed my shift knob, which was recently replaced was scratched My service was great. Shannon went above and beyond answering questions. However, I noticed my shift knob, which was recently replaced was scratched after the car was returned. More

Communication mix-up? I specifically asked for the tires to NOT be rotated. When I got my paper work it said they had been rotated. It also said that the battery test was r I specifically asked for the tires to NOT be rotated. When I got my paper work it said they had been rotated. It also said that the battery test was run and hard copy attached, which it was NOT. On the other hand, everyone is super friendly, (especially Shannon), and the waiting room was a nice one. I learned my lesson to always look at the fine print on the paper work before I leave! I really like this VW place and will continue to take my car here. More

2018 Passat service Courteous customer service . Good communication Service fees were waived due to an unresolved issue from my last service. Professionals all the wa Courteous customer service . Good communication Service fees were waived due to an unresolved issue from my last service. Professionals all the way through hassle free experience. See you in 10k miles More

Guidepoint install Shannon has always impressed me every visit. I’d been meaning to get my new Guidepoint GPS installed and kept putting it off. Found out the spot in Shannon has always impressed me every visit. I’d been meaning to get my new Guidepoint GPS installed and kept putting it off. Found out the spot in Concord moved to Hayward. Shannon suggested to have them do the install at the dealership which was perfect. Saved time and was very convenient. Will be seeing you for a regular maintenance schedule In the fall. Shannon, thanks again! More