Dirito Brothers Walnut Creek Volkswagen - Service Center

Heintz Kevin is always great. Give him a raise. He is always a good communicator and provides timely updates ok the status of my vehicle. Thanks Kevin is always great. Give him a raise. He is always a good communicator and provides timely updates ok the status of my vehicle. Thanks More

Too expensive Incomplete service. Parts unavailable. Transmission replaced for second time. Good car rental, but I'm sure I paid for it... Could have sent me prog Incomplete service. Parts unavailable. Transmission replaced for second time. Good car rental, but I'm sure I paid for it... Could have sent me progress reports over the weeks it took. Rattles seems to have been repaired. More

Routine maintenance We come here because of the excellent service we receive every time we do. There staff always shine and put out the red carpet to accommodate our need We come here because of the excellent service we receive every time we do. There staff always shine and put out the red carpet to accommodate our needs. More

Personal Service=Customer Confidence I have confidence in my VW service rep. Because Shannon makes me feel valued as a customer. When ever I have a question she gives me an answer and als I have confidence in my VW service rep. Because Shannon makes me feel valued as a customer. When ever I have a question she gives me an answer and also tries to advise me as to my best options. Thank you Shannon!!! More

... always a pleasure to get service at Dirito The service is great: Kevin is knowledgeable and attentive ... he keeps me informed of progress and and issues when necessary. Thumbs up to Kevin. The service is great: Kevin is knowledgeable and attentive ... he keeps me informed of progress and and issues when necessary. Thumbs up to Kevin. Ron helped me through the tangle of a lease buy-out. I enjoyed working with Ron. More

Air conditioner repair My air conditioner was not working properly. After replacing a part service said car was fixed. I drove the car home only to find that the air was st My air conditioner was not working properly. After replacing a part service said car was fixed. I drove the car home only to find that the air was still not working properly. It was obvious to me that they had not test driven the car after repair because I had specifically stated that air temperature varied with speed of car. Called and set up another appointment to fix. Service rep test drove care with me to personally observe problem. During second attempt to fix a different part was replaced and three separate people test drove the car to ensure it was fixed. My air was finally working properly. While I wish it had been fixed the first time and been driven to ensure fix, I am happy with the results and the willingness of the dealership not to charge me for the additional labor. I will not hesitate to return here for future repairs. More

Excellent Service We went in for the 10k miles maintenance, primarily for the oil change. We learned the car also needed a few minor recall services but was happy to fi We went in for the 10k miles maintenance, primarily for the oil change. We learned the car also needed a few minor recall services but was happy to find out it could be done within the day. The service was quick and friendly, easily the best service I have received among the various dealerships I've been too. Big thanks to Danny for the friendly assistance and reaching out to us with updates to our service. More

Little things make the difference I expect the extras when I am bringing in a car for dealer service - and this was delivered on many fronts. Nice waiting area, car service home - high I expect the extras when I am bringing in a car for dealer service - and this was delivered on many fronts. Nice waiting area, car service home - high marks on both of these areas. A part was required which would take a few days to be delivered. I was ok with waiting (didn’t need the car) so I left it in the shop for 4 days. I had to call to check for updates (website for service did not show any meaningful status, I did not get a call pro-actively to confirm the part arrived.). I only received a text when service was completed. Was completed on date promised. So dealer had the car 4 nights. Service bill was over $1400. They knew when I would pick up car (I texted a response).. Would it have been too much to expect a quick car wash? I’m not expecting the car to be detailed - would have been nice to not have bird poop on the exterior :-) that was my final impression. I paid a lot of money for the service. The car does not “look better” than it did when it was dropped with the dealer. Hope it performs well. More

Bend Over Backwards Service Danny was incredible as were all the staff there. There was a problem with the parts ordered and a rental car was arranged immediately. A great atmo Danny was incredible as were all the staff there. There was a problem with the parts ordered and a rental car was arranged immediately. A great atmosphere in the office. Everyone is friendly and helpful. More

Recall- Lights Everyone is always very friendly and they try to get you in and out to start your day! The waiting room is clean and great selection of coffee/tea as Everyone is always very friendly and they try to get you in and out to start your day! The waiting room is clean and great selection of coffee/tea as this is greatly appreciated! More