Dirito Brothers Walnut Creek Volkswagen - Service Center

The way service is supposed to be! Very recently bought my VW Golf and have never had experience with VW. So when I needed to go to dealer for a check engine light, I was worried to say Very recently bought my VW Golf and have never had experience with VW. So when I needed to go to dealer for a check engine light, I was worried to say the least "here we go...". But I had nothing to worry about, the customer service at Dirito Bros was top notch. I was taken care of quickly and professionally from start to finish. The service I received from everyone exceeded my expectations and was, in my opinion what customer service should always look like. The person who received my car on arrival was prompt and friendly, Marina in the Service Dept was an expert at her job; Very knowledgeable, friendly, professional and kept me informed on the status of my vehicle throughout the process. Can't tell you how much I appreciated how she put my worries at ease right from the start. A shuttle to me home AND picked me up when my cars repairs were finished. The person that arranged the shuttle for me was super accommodating, prompt and friendly as well. While I never met any of the repair technicians, they must be committed to delivering a superior customer service experience as well. My car was ready for pick up 24 hours ahead of the estimated repair time! In the end, Marina ensured that all applicable warranties were applied and I left the entire experience having a better day as a result of making the choice to take my vehicle into Dirito Bothers rather than anywhere else. That's the way service should be and I won't be going anywhere else in the future! I highly recommend this dealership. More

Performance The staffing here in Walnut Creek VW dealership has an warm inviting atmosphere with exceptional customer service skills. The entire staff went above The staffing here in Walnut Creek VW dealership has an warm inviting atmosphere with exceptional customer service skills. The entire staff went above and beyond to make me feel comfortable with the service technician tram. Thank you all for caring. Respectfully Denise Jackson More

Bad Service experience OK customer relations. Expensive. Replacing my window wipers even though they were perfectly fine, AND without asking me if OK to change AND charging OK customer relations. Expensive. Replacing my window wipers even though they were perfectly fine, AND without asking me if OK to change AND charging me $45 for forced service. My previous car, a Jetta, I had it for 15 years and only changed wipers once! If there is a defect in Golf’s, then I should not be charged for them! More

Excellent as soon I got there they were very attentive, Shannon make sure my experience there was excellent. She was communicating with my on all details. as soon I got there they were very attentive, Shannon make sure my experience there was excellent. She was communicating with my on all details. More

Vehicle Service My car was done before the time promised. The waiting area was clean and comfortable with coffee and treats. Marina helped me and was great! My car was done before the time promised. The waiting area was clean and comfortable with coffee and treats. Marina helped me and was great! More

Great service and communication Tim did a great job communicating with me via text message! The work performed was done quickly and all issues were fixed in my car. I'm very pleased Tim did a great job communicating with me via text message! The work performed was done quickly and all issues were fixed in my car. I'm very pleased with the service. More

Oil change service I’ve been to Danny 2 times now and Both experiences he has been extremely helpful. He even made sure my history of oil changes was correct. I’ve been to Danny 2 times now and Both experiences he has been extremely helpful. He even made sure my history of oil changes was correct. More

Service Pleasant and efficient services from Shannon and the cashier at check out. The shuttle arrived for my pick up shortly after the request was made.Leon, Pleasant and efficient services from Shannon and the cashier at check out. The shuttle arrived for my pick up shortly after the request was made.Leon,the shuttle driver, was also very friendly and pleasant. More

Not sure I needed a service...what was really done? Not sure the egolf even needs a service. Seems pretty pointless - not even a tire rotation is involved??? Waste of time it seems. I didnt really feel Not sure the egolf even needs a service. Seems pretty pointless - not even a tire rotation is involved??? Waste of time it seems. I didnt really feel like anything was done to the car to tell you the truth. More

Good but takes long I trust Dirito Brothers to do quality work and spot potential issues. But, it is difficult to handle 2 plus hours for an oil change. I trust Dirito Brothers to do quality work and spot potential issues. But, it is difficult to handle 2 plus hours for an oil change. More