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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,101 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,101 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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February 20, 2020
Great customer service, kept me up to date with regard to the status on my car. Very friendly staff! Also had a very kind shuttle driver. the status on my car. Very friendly staff! Also had a very kind shuttle driver. More
by KATIEDSPROUL
Verified CustomerEmployees Worked With
February 19, 2020
The fact that the DPS was on national back order from VW for 4 months(!) has nothing to do with the EXCELLENT customer service I’ve been receiving from Dirito Brothers...so good in fact I switched to them a for 4 months(!) has nothing to do with the EXCELLENT customer service I’ve been receiving from Dirito Brothers...so good in fact I switched to them all the way in Walnut Creek from the Downtown Oakland VW dealership just a couple of miles from my house from where I bought my 2011 Jetta Sportwagen TDI! Oakland has treated me quite disfavorably. More
by DIAZ_MICHELLE
February 19, 2020
Took car in for warranty sunroof replacement- quick turn around, things were not fixed so they went out of the way to get me back in and get the problem fixed around, things were not fixed so they went out of the way to get me back in and get the problem fixed More
by TYEVERSOLE
February 18, 2020
60 k mile service Work was completed on time, what was done to my car as part of the service was explained to me. Cost was exactly as agreed. Shuttle took me to work Work was completed on time, what was done to my car as part of the service was explained to me. Cost was exactly as agreed. Shuttle took me to work in the morning and picked me up in the afternoon. Overall, a pleasant experience. Thank you. More
by ROBERT.MULLER
Employees Worked With
Other Employees :
Leon the shuttle driver was professional/pleasant as well.
February 18, 2020
Shannon was very helpful!!! The check engine light kept coming on and I had to bring my car in 3 times. Shannon got a car for me to drive two times, helping me unload my things The check engine light kept coming on and I had to bring my car in 3 times. Shannon got a car for me to drive two times, helping me unload my things from my car to the loaner car and then back to my car at the end. I had left my door opener in the car and Sharon retrieved it plus found my sunglasses. She kept me informed by phone calls. Even though it took a week to get my car back the last time, I appreciated Shannon's concern help! More
by ANNBLOCKYER
Employees Worked With
February 18, 2020
I took my lease Passat for service on saturday February 15th 2020 for a simple 10K miles oil change and check up. They have returned the car with a cracked windshield and claiming that it was cracked when 15th 2020 for a simple 10K miles oil change and check up. They have returned the car with a cracked windshield and claiming that it was cracked when I took the car there. I asked for pictures or videos when i am pulling into the dealership and none of the pictures shows a cracked window. So far I went there twice and they are giving me the run around that i need to speak to this person and that person. I am now waiting for a call from Mark who they said is the service manager. If i dont get a resolution I will be going the VW corp route. This is my 2nd passat lease from the same dealership and never had an issue like this before. More
by DENIZGEZGIN
Employees Worked With
Tim Luong
February 18, 2020
Danny the service rep was professional and friendly. Service was faster than anticipated/ quoted and the shuttle service was great! I appreciate it. Thank you! Service was faster than anticipated/ quoted and the shuttle service was great! I appreciate it. Thank you! More
by LEGREEN80
Employees Worked With
Danny Keen
February 18, 2020
Great Service! The Team at Dirito Bros. has always treated my family and I very well, whether it is purchasing a car, service or parts, they are terrific! The Team at Dirito Bros. has always treated my family and I very well, whether it is purchasing a car, service or parts, they are terrific! More
by LARRY J.
Employees Worked With
Tim Luong
February 18, 2020
Work was completed within the timeframe quoted. Shuttle was provided for drop off and pick up - very convenient. Ran errands in downtown while work was completed. was provided for drop off and pick up - very convenient. Ran errands in downtown while work was completed. More
by Lc
Employees Worked With
Danny Keen
