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Dirito Brothers Walnut Creek Volkswagen
Walnut Creek, CA
4,721 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California.
Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs.
It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States.
If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family.
If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,721 reviews
September 09, 2018
New Lease Jacque was fantastic! Greeted us the moment we walked in, was enthusiastic to show us all car options available to us and very patient while we asked Jacque was fantastic! Greeted us the moment we walked in, was enthusiastic to show us all car options available to us and very patient while we asked a lot of questions. I would definitely recommend Jacque and Dirito Brothers. More
by KIMDTRINIDAD
Verified CustomerEmployees Worked With
Jacque Vigil
September 08, 2018
2018 Tiguan SE Our buying experience here was great from our sales rep Jackie and finance team. They gave us the TrueCar price that we found online, we gave them a c Our buying experience here was great from our sales rep Jackie and finance team. They gave us the TrueCar price that we found online, we gave them a call before showing up and ask if the vehicle was available, it was. Dirito Brothers gave us the price we were looking for and clear on the finance. We were in about 2 hours. At the end this dealership want to work with you and we definitely felt it from the beginning to the end. Thank you Dirito Brothers More
by ALFRED6776
September 08, 2018
Questionable practices? We purchased a 2018 SEL Premium Atlas in February. It is now September and we still have no registration papers or license plates. Being patient, I ca We purchased a 2018 SEL Premium Atlas in February. It is now September and we still have no registration papers or license plates. Being patient, I called Dorito Bros 90 days after our purchase on why we haven’t received them and was told Dorito Bros will look into it. Waited for a reply but never got one. Called again 60 days later and was told that somehow the paperwork was sent to Palm Springs dealership and Dorito Bros would get this straightened out. Getting nervous now, I called DMV and gave them the VIN number and was told that VIN number is not registered to the type of vehicle we purchased. They would not give me any more information than that. Shocked, to say the least! Immediately made a phone call to Doritos Bros we were directed to (Kyle) he said he would take care of this situation because that’s what he does! He said give him 6 weeks to clear it up because the DMV has such a backlog (the DMV did not create this issue) and he would contact us. It has now been over 8 weeks and ..... nothing.....no contact it’s like we don’t exist. Yes, still driving on their paper plates hoping we don’t get in a situation with law enforcement due to Dorito Bros foul-up. My last call went to Kyle’s voice mail and I voiced our frustration. It has now been two days and no contact from him or anyone at Dorito Bros. The lack of concern on Dorito Bros to help us out is unbelievable. We are now considering if we should take some type of legal recourse. This is not the experience we expected after buying the first new vehicle that we have purchased in 20 years. Disappointed Gary Harrison More
by eufaulaok
September 07, 2018
1st Service for my golf alltrack Everyone was professional and helpful and friendly. Service was done in less time than they estimated. At the end I forgot my shopping bags and was ca Everyone was professional and helpful and friendly. Service was done in less time than they estimated. At the end I forgot my shopping bags and was called to let me know. Of course I turned around at the next exit and went back to get my bags. It was great to know they kept my bags safe. More
by SUBA
Employees Worked With
September 07, 2018
Customer Service is good. Salesperson was knowledgeable and has good customer service. It didn’t take long to process the paperwork. Also, Finance person was fantastic. Arrange Salesperson was knowledgeable and has good customer service. It didn’t take long to process the paperwork. Also, Finance person was fantastic. Arranged paperwork fast. He called me back to inform me that the interest rate went down 1 pt. Thumbs up! More
by ETIBAY4650
September 07, 2018
Thank you, Shannon Shannon took great care of us. We needed transportation in Walnut Creek. She made sure we had a shuttle to and from the library. Yippee! Shannon took great care of us. We needed transportation in Walnut Creek. She made sure we had a shuttle to and from the library. Yippee! More
by CHRISANDHEIDILAU
Employees Worked With
Shannon, Marc Venturella
September 06, 2018
Great Experience leasing a second VW Golf from Nanika Orgil The staff at Dirito Brothers VW was amazing! So knowledgeable, accommodating, experienced and friendly. Thank you to Nanika Orgil, for her service ! The staff at Dirito Brothers VW was amazing! So knowledgeable, accommodating, experienced and friendly. Thank you to Nanika Orgil, for her service ! Nanika you are very pleasant to work with!! Sincerely, More
by bob2018
September 06, 2018
Professional, Knowledgeable, and friendly. Nanika is the first sales advisor that made me feel sure of my purchase; I had no buyers remorse. She took the time to ensure that we knew everything Nanika is the first sales advisor that made me feel sure of my purchase; I had no buyers remorse. She took the time to ensure that we knew everything about the car, our purchase, and the VW Team. Sterling was very clear and concise with all of the financial documents. I would definitely recommend Nanika and this dealership. They went above and beyond. More
by MARIAMELGOZA02
September 06, 2018
Amazing Dirito brothers had absolutely amazing service, everything was quick and easy when it came to purchasing my new Volkswagen Jetta. Gus was a delight an Dirito brothers had absolutely amazing service, everything was quick and easy when it came to purchasing my new Volkswagen Jetta. Gus was a delight and extremely helpful when it came to buying the car. He was a very nice and enthusiastic guy, I recommend him if you ever go to this dealer as well as any of the other workers. More
by Natalie
Employees Worked With
September 06, 2018
Knowledgeable, available, reasonable We knew their good reputation coming in and the Dirito Bros dealership delivered. Our salesman was very knowledgeable and had a laid back approach tha We knew their good reputation coming in and the Dirito Bros dealership delivered. Our salesman was very knowledgeable and had a laid back approach that put us at ease. He let us know what was possible, and how he could make our difficult choices easier at every step. We had previous experience test driving VWs and not being completely happy, but he did a ton of research on his own and put in long hours to get us a car we are really happy with. I fully recommend both him and the dealership. More
by YONEHTAM
