Dirito Brothers Walnut Creek Volkswagen
Walnut Creek, CA
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,517 reviews
Excellent service, the car buying process was fast and professional. David is top notch! He had everything ready to go for us, I signed the paperwork and was out the door in less than an hour professional. David is top notch! He had everything ready to go for us, I signed the paperwork and was out the door in less than an hour More
Not a dealer customer under normal circumstances Had a warranty issue and this dealer, which is located near me, gladly diagnosed the issue and fixed in a timely manner with perfect communication. Had a warranty issue and this dealer, which is located near me, gladly diagnosed the issue and fixed in a timely manner with perfect communication. More
New car purchases Sense 2016 my family has brought 3 new VW.'s. A 2016 GLI SEL, 2017 JETTA 1.4 S and a 2019 GOLF 1.4SE. All with sales person Erin Scordelis. Sense 2016 my family has brought 3 new VW.'s. A 2016 GLI SEL, 2017 JETTA 1.4 S and a 2019 GOLF 1.4SE. All with sales person Erin Scordelis. More
I am not usually one to write reviews, but i feel compelled to in this case as the service i received was exceptional. This dealer had to fix what another dealer broke for me and did it in a fraction compelled to in this case as the service i received was exceptional. This dealer had to fix what another dealer broke for me and did it in a fraction of the time it took originally. Theyre quick and informative. They work with you. I will continue to bring my car here. More
Had a great experience! Told my sales staff what I wanted he didn’t over sell me brought be exact what I wanted needed. No pressure selling super nice staff. Definitely will be a long term customer and would he didn’t over sell me brought be exact what I wanted needed. No pressure selling super nice staff. Definitely will be a long term customer and would recommend my friends and family. Haven’t dealt with service yet but confident it will be just fine. So happy I went here even though it’s kinda a drive. It was such a great experience and my expectations were really high. I had a long term relationship with my dealer out of state and so happy to feel like I was treated like family here too Vw are great cars I only want to drive Dorito bro’s Vw that’s how great my time there was. I’m actually looking forward to taking my car on something no one looks forward to. So so happy to have found them. More
Every aspect was excellent. Each person I dealt with was courteous, efficient, and professional. My overall experience was excellent. I have had Dirito service my car before, an Each person I dealt with was courteous, efficient, and professional. My overall experience was excellent. I have had Dirito service my car before, and I had the same excellent experience. More
Kevin clearly explained actions needed to fix my car. Kevin explained the repairs were under warranty. He offered a loaner car & kept me informed. thanks Kevin explained the repairs were under warranty. He offered a loaner car & kept me informed. thanks More
Meets the need Keeping in mind there is a pandemic going on...I found the appointment scheduling inflexible as I wanted to wait for a battery replacement thinking it Keeping in mind there is a pandemic going on...I found the appointment scheduling inflexible as I wanted to wait for a battery replacement thinking it was a quick service. I was told that it would be a 2-3 hours service job. which was not practical with the pandemic situation to wait. Realizing that a shuttle ride is offered online, but not something I wanted with the current situation. When I arrived no one was in the bay. I called the service dept to ask to speak to my service person assigned as I did not know the protocal with the pandemic. In general, our communications styles are different and I didn't feel like I got the customer service I would hope for as though I was resolving all issues that I had regarding the service and price. I feel the price of a battery replacment is exorbiant. I would have liked to have seen a few more vitual modes in place like payment and signing of documents which can all be done today electronically to reduce contact, but realizing everyone is working to get up to speed with the rapidly changing conditions. Overall, the job got done and I am appreciative that you have services open. Stay well. More
Responsive and transparent I recently bought a new VW Atlas from Dirito Bros. They were responsive, straight-forward, and easy to deal with, especially given the current lockdow I recently bought a new VW Atlas from Dirito Bros. They were responsive, straight-forward, and easy to deal with, especially given the current lockdown restrictions. More
Recall service to my VW bug was what I expected and was even able to have the air in my tires checked with no cost. Making an online appt. was very easy. even able to have the air in my tires checked with no cost. Making an online appt. was very easy. More