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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,631 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,631 reviews

March 12, 2021

Marina was amazing. Such a friendly, welcoming demeanor. She asked me to come by whenever convenient so she could assess the damage and give me an estimate. She worked hard to get it repaired quickly. More

by CFRASCHIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback for Marina! We are sorry that your overall experience wasn't better rated. I would be grateful to get more feedback from you so we can work to improve. Please contact us at your convenience. Thank you.

March 11, 2021

Everything was quick and efficient the rental process was easy too while they worked on our car. Truly appreciate the quality and care of the service More

by LARSENGARRETT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Mar 19, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience.

March 11, 2021

Great experience! Ron Simi provided excellent service. He went above and beyond. I forgot my house keys in the trade-in car. I called him 2 days later and he mailed it to me. More

by Jpwd.dy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are happy to hear you had a positive experience with Ron, and that you got your keys back! Phew! Thank you for sharing.

March 10, 2021

The dealership is quite pleasant. Though surveys that The dealership is quite pleasant. Though surveys that act like they are a school assignment requiring a specific number of words are quite aggrava More

by timdonovan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
Mar 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Tim, We are happy to hear your experience at the dealership went well and we appreciate your feedback regarding the survey. Thank you!

March 10, 2021

They were communicative , thorough and very professional. I have leased/purchased my vehicles at Dirito as have my extended family. Highly recommend dealing with them. More

by MICHAELOLSON51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Mar 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great to hear! Thank you for your continued support and recommendation! We look forward to next time.

March 08, 2021

I love working with Dirito Brothers Volkswagen in Walnut Creek!!! As always they are extremely professional, customer service focused, and very timely with their work. More

by bupcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed your experience and that everything went so smoothly. Thank you for letting us know. Please visit us again soon!

March 07, 2021

Fast, simple, and helpful. The transition from lease to lease was quick. David did a phenomenal job at giving me options and working within my budget. More

by SDIX14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! Can't ask for better feedback. Thank you for sharing, we appreciate you taking the time to write such a nice review.

March 07, 2021

Walked into the lot just to look and walked out with a 2020 GTI !! I was met and helped by “Gus” instantly we clicked and he treated me like family! The whole time felt like friends talking not a sales pi More

by Janiep95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the positive feedback! We're always happy to hear about how great Gus is. Congrats on your new GTI!

March 06, 2021

Gerard was very professional and nice. He let us test drive different models & gave us a good deal. We are very please with our purchase More

by Priscillac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen
Mar 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Happy to hear it! Thank you for letting us know how helpful Gerard was.

March 06, 2021

Service department has always been great with customer service, details and explaining repairs needed. Andy was wonderful, had my car ready as promised and went through some repairs that is required. Will More

by Dj
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy
Mar 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with Andy. We look forward to serving you again in the future!

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