Diehl Toyota of Hermitage

Wouldn't take my certified check, had to come back. One of the fees listed on board of standards was not the same fee as was on my invoice. When asked about it the agent said the posted fee was old a One of the fees listed on board of standards was not the same fee as was on my invoice. When asked about it the agent said the posted fee was old and put a sticker over it with the "new" fee that was on my invoice. The dealership should have "ate" the difference or offered a could more free oil changes or something. Big pluses for Jason, he did a great job and kept me informed. I know I made him do extra work to brush up on the Prime and I would nominate him to be your dealerships go-to guy for any EV/hybrid purchases from anyone in the future. These vehicles are so advanced, you need someone who specializes in them. I would also invite customers back for a follow-up visit after they have had their car for about a month to go over any of these features the new car owner had discovered while driving the vehicle their first month and were unsure of or just need a refresher. There is so much to take in at the time of purchase, you just can't absorb everything. More

They are kind helpful and informative. Getting things done in a timely manner.also efficient Getting things done in a timely manner.also efficient More

Jessica Kelecseny, Jason Fraley & Anthony Popovitch made my purchase experience wonderful! I will definitely see them again in a few years! Thank you! my purchase experience wonderful! I will definitely see them again in a few years! Thank you! More

They help us out when my mother in law needed a new vehicle. However they were extremely busy and was a very very long day. Maybe adding another financial person would be beneficial. vehicle. However they were extremely busy and was a very very long day. Maybe adding another financial person would be beneficial. More

I brought my Toyota in for a routine oil change. Randy was friendly and professional and had my car attended to as soon as possible. I waited for my car in the comfort of the waiting room and the ca Randy was friendly and professional and had my car attended to as soon as possible. I waited for my car in the comfort of the waiting room and the car was ready in a timely manner. More

Everyone at the dealership is professional. They care for there customers and make sure the have a good experience. They care for there customers and make sure the have a good experience. More

Not exactly sure who this is, but everyone treated me well. On the other hand, Chris Capone went over and beyond, before, during, and after the sale. well. On the other hand, Chris Capone went over and beyond, before, during, and after the sale. More

Alan was great, he made my car buying experience the best one yet, and I have had several. one yet, and I have had several. More

Randy was wonderful with keeping me updated on the status of my car. He was very kind and apologetic for the delay. of my car. He was very kind and apologetic for the delay. More

The team went over and above while helping me find my new car. I greatly appreciate their communication and professionalism throughout the process. car. I greatly appreciate their communication and professionalism throughout the process. More