Diehl Kia of Massillon

Daniel, Marquis, and all the staff at Diehl Kia are helpful and make sure you feel special and heard. You will walk out with what you want helpful and make sure you feel special and heard. You will walk out with what you want More

Proved great service in a timely manor. Very fast and efficient. Car ready when promised Very fast and efficient. Car ready when promised More

I wanted to leave a better review but my experience hasn't been great. I am having issue with the entertainment system in the vehicle, I've contacted the dealership about this three times and no one g hasn't been great. I am having issue with the entertainment system in the vehicle, I've contacted the dealership about this three times and no one gets back to me. I asked for documents on how to get it to work during the sales process and they were never provided. Having issue with getting the Kia App to connect to the vehicle. Three different people at the dealership told me what to do. None of them were right. Again, no one getting back to me to fix this. Called my sales rep twice about an item left in my trade in. He doesn't call me back and doesn't seem to care about any post sale relationship. Still frustrated that I came in with a preapproval letter and specifically asked them to only use what I provided. The sales rep confirmed they would do this. Then they ran my credit for a different company. I was very specific about not wanting them to do this. Terrible communication. I would not trust them on anything they say and don't expect them to follow up on anything they tell you. Overall a really bad experience. More

I have used kia for all my services since I purchased my vehicle in 2020. They are always very friendly and get the work done in a timely manner. I want to keep my car going for as long as possible and in g vehicle in 2020. They are always very friendly and get the work done in a timely manner. I want to keep my car going for as long as possible and in great shape. More

Professional,very nice atmosphere, knowledgeable,they really explained everything,service was great, friendly staff appreciative really explained everything,service was great, friendly staff appreciative More

Lots of options to test drive based on our needs, friendly service all around and no hassle! friendly service all around and no hassle! More

The check in process was fast, the staff courteous. The waiting room was large enough to not feel cramped while waiting for the service. The service time was as promised, and payment quick and easy. The waiting room was large enough to not feel cramped while waiting for the service. The service time was as promised, and payment quick and easy. More

I gave Diehl Kia the car I wanted and they said they could get it sourced in. They gave me 500 dollars less than I wanted for my trade but said they would take 500 off the price of the new car. They gav could get it sourced in. They gave me 500 dollars less than I wanted for my trade but said they would take 500 off the price of the new car. They gave me a Telluride that was 500 dollars less than the one I wanted without telling me and on the PO they added 500 to the price because of “invoicing was different”. Acted surprised when I pointed it out and didn’t want to honor their 500 of the price of the vehicle they got me. Very shady and deceptive. I could only imagine how many people get ripped off by this shady dealership. I had to fight for them to make it right. The vehicle they sold me didn’t have a tow hitch which was why it was 575 dollars cheaper.They tried to say they could put a tow hitch on it for double the price at 1,118 dollars. More

Service center was clean, and the staff was professional. Explanation of the service being provided was very detailed. Explanation of the service being provided was very detailed. More