Diehl Kia of Massillon

Above and beyond service! Jeff was amazing and helpful with us and patient! We didn't feel rushed or pressured in any way. He treated us like friends. The best experience ever Jeff was amazing and helpful with us and patient! We didn't feel rushed or pressured in any way. He treated us like friends. The best experience ever by far buying a car! More

Changing Story I leased a brand new 2017 Kia Sorento from Waikem Kia. I felt I was lied to from my time there. I was told that I could get the car washed for free as I leased a brand new 2017 Kia Sorento from Waikem Kia. I felt I was lied to from my time there. I was told that I could get the car washed for free as long as I owned the car. The times I would take it in, they were too busy to do it. And now, when I tried again, I was told they received a call saying to stop washing customer cars for free. Since their other dealerships do not do it, they won't allow their Kia customers to benefit. I was also told that they would get my plates for me for the car. Now they have changed their story and are charging me for them. Not to mention I had to remind them that my temp tags are expiring soon, where were they? Nobody called or followed up with me to let me know the status of them. Poor customer service, lies, and a changing story. They will tell you anything to get you off the lot in their car and then when you try to exercise the promises they made, they will just tell you sorry, it has changed. Do yourself a favor and go to a more honest and upfront dealer! More

Great experience for my first contact with Waikem My first contact was on the phone with Olivia Gering. Not only was she professional, she was knowledgeable,friendly and a good listener. She called Ba My first contact was on the phone with Olivia Gering. Not only was she professional, she was knowledgeable,friendly and a good listener. She called Back when she said she would. And had all the info we had talked about. She made a great impression on me for the type of company that I would want to do business with. I look forward to her follow up Michael Schoenfeld More

Low ball trade offer!! Absolutely the worst experience by far. Dwayne and Wayne couldn't have insulted me any more with their low trade offer. I received two trade offers f Absolutely the worst experience by far. Dwayne and Wayne couldn't have insulted me any more with their low trade offer. I received two trade offers from other dealers for 10,500 & 11,100. These two offered me 7,100!! Heir justification that Dwayne explained was their car they were selling was a great deal and they had to make up some. Their offer was advertised at the price and I didn't ask for anything off!! Not to mention the car was dirty and had gum in the side door and a SAMs club membership laying in the floor. They knew I was serious about buying but no one wanted to clean the inside before I drove 90 minutes from mentor!!! I ended up purchasing the same car from mentor Kia the very next day!! More

Dwayne Scott was very helpful Dwayne was so nice. I was looking for a new vehicle for myself and my large family. He went through every option and recognized my needs. I will be ba Dwayne was so nice. I was looking for a new vehicle for myself and my large family. He went through every option and recognized my needs. I will be back to follow up with the various options he provided for me. I would highly recommend him and your staff to friends and family. Thank you again for an amazing experience! More

Great experience If you're looking to buy a Kia go to Waikem! We had a great experience! I thought the sales process was very seemless and within a few hours we were b If you're looking to buy a Kia go to Waikem! We had a great experience! I thought the sales process was very seemless and within a few hours we were back home with our new car! Great customer service!!! More

Waikem Kia if you need a car, go see Dwayne Scott at Waikem Kia! He made our families car buying process easy and stress free! Highly recommend!!! if you need a car, go see Dwayne Scott at Waikem Kia! He made our families car buying process easy and stress free! Highly recommend!!! More

Awesome experience! I had an awesome experience! The sales consultant was very informative throughout my visit. If you need a car, go see Dwayne Scott at Waikem Kia! I had an awesome experience! The sales consultant was very informative throughout my visit. If you need a car, go see Dwayne Scott at Waikem Kia! More

Great experience Go see Dwayne Scott at Kia!! Such a great experience working with him!!! I definitely recommend my family and friend. Wouldn't go anywhere else. Go see Dwayne Scott at Kia!! Such a great experience working with him!!! I definitely recommend my family and friend. Wouldn't go anywhere else. More

Awesome They give great service!! Dwayne Scott was awesome, he really provided me what I was looking for and what I needed!! Awesome job!! I will recommend th They give great service!! Dwayne Scott was awesome, he really provided me what I was looking for and what I needed!! Awesome job!! I will recommend this place to all my friends More