Diehl Kia of Massillon

Nervous for no reason at all I don’t usually buy from dealers so I had a preconceived idea of how it would go. Boy was I wrong! Easiest process I’ve ever experienced! I was greete I don’t usually buy from dealers so I had a preconceived idea of how it would go. Boy was I wrong! Easiest process I’ve ever experienced! I was greeted at the door by Jeff Ross and he took care of me every step of the way. Even took the extra time to sync my phone to my new vehicle. Couldn’t be more pleased with my experience. I’ll definitely be back in the future. More

Magic!!! Jeff Ross can work miracles. They were patient with me honest straight forward and pulled all the strings to get me in my first car since 2015!!! Waik Jeff Ross can work miracles. They were patient with me honest straight forward and pulled all the strings to get me in my first car since 2015!!! Waikem Kia is the spot and don’t forget always ask for Jeff Ross!!!!! will Never go anywhere else More

End of Lease This is my third time at a Waikem dealership. I have only good things to say about the experience. Today my lease was coming to an end and bought by 2 This is my third time at a Waikem dealership. I have only good things to say about the experience. Today my lease was coming to an end and bought by 2nd Kia. My salesman was Jeff Ross who I have dealt with before. He has the best customer service skills and gets the deal done with great customer care. More

Very good car buying experience This was the second time I have purchased a new Kia from Waikem Kia and both times the experience was GREAT. Josh did a great job even in the rain the This was the second time I have purchased a new Kia from Waikem Kia and both times the experience was GREAT. Josh did a great job even in the rain the day my wife and I stopped to look at the new Kias From start to finish we were out in under 2 hours,and since they closed at 6pm that day Josh stayed till we had the financing paperwork completed and went over a few features but said to come back Saturday morning to set up my phone and finish going over the features of my car. More

Problem Resolved, Customer Satisfaction Maintained I turned my lease in early to purchase a new KIA Sportage at the recommendation of Waikem staff and KIA inspector. I was later billed by KIA for exces I turned my lease in early to purchase a new KIA Sportage at the recommendation of Waikem staff and KIA inspector. I was later billed by KIA for excessive wear and tear. This was a very negative and unexpected surprise as I based my purchase decision on the advice of Waikem and KIA employees. I reached out to Doug Waikem and explained the situation. He was responsive, reasonable and very helpful. Thanks to him the situation was resolved and I will continue to be a loyal Waikem/KIA customer. This is my 4th KIA! My sales rep Mike Evans was also very helpful. He's always patient with my questions and avoids high-pressure sales tactics. I definitely recommend this dealership. Thank you! More

Awesome crystal is the best Alot to choose from very friendly helpful and real.crystal took time to show me everything I was looking for.had a check engine light on and they fixe Alot to choose from very friendly helpful and real.crystal took time to show me everything I was looking for.had a check engine light on and they fixed it with no problems good people. More

Waikem Kia has an extraordinary team We went to Waikem Kia to buy out our lease. Jeff Ross handled our not so simple situation with patience and excellent service. He is knowledgable and We went to Waikem Kia to buy out our lease. Jeff Ross handled our not so simple situation with patience and excellent service. He is knowledgable and amazing at his job. The guys in finance and title were just as kind and knowledgeable. We highly recomend Waikem Kia to anyone looking for an honorable and comfortable experience! More

Excellent experience Love the hard work and dedication Jeff Ross and Wayne Ross did to earn our business. We were a hard customer to please. I LOVE my Sorrento. Love the hard work and dedication Jeff Ross and Wayne Ross did to earn our business. We were a hard customer to please. I LOVE my Sorrento. More

"100% Satisfaction" Amazing customer service Josh Haney, Josh Tracy and everyone at Waikem Kia. Best experience I every had purchasing a vehicle! Everyone was friendly, p Amazing customer service Josh Haney, Josh Tracy and everyone at Waikem Kia. Best experience I every had purchasing a vehicle! Everyone was friendly, professional and understanding of my needs and wants as soon as I walked in. Thank you Josh Haney for your time and determination. I got exactly what I always wanted, "My JEEP". More

I came into turn in my Lease Vehicle Customer Service was excellent, Roger was very patient with me, this was the first Vehicle I purchase without my husband who has now passed away, Customer Service was excellent, Roger was very patient with me, this was the first Vehicle I purchase without my husband who has now passed away, More