Diehl Kia of Massillon

So very welcoming the moment you walk through the door! There was no wait time for someone to help us. Our question’s were answered, got to test drive. Decided it was the right vehicle for us. I wanted wh There was no wait time for someone to help us. Our question’s were answered, got to test drive. Decided it was the right vehicle for us. I wanted white though, and they called around and found one! The next day we did the paperwork, and drove our new vehicle home! It was a stress free and very pleasant experience! I appreciated the employees congratulating us on our new vehicle also. You can tell they all work as a team. We have and continue to recommend Diehl to anyone that is interested in buying a new vehicle! More

Bought 3 vehicles from Massillon store, very good help with what you need So far so good with what you need So far so good More

My Kia Sorento is 11 years old! I have been taking it to this dealership every year yo be serviced. Excellent service every time, I have been taking it to this dealership every year yo be serviced. Excellent service every time, More

My service was great. Timely, Friendly staff & amazing customer service. Lexie is always on top of things. Big shout out to her. Timely, Friendly staff & amazing customer service. Lexie is always on top of things. Big shout out to her. More

Easy in easy out , checkin was smooth and the work was completed in a timely manner . My service tech was well informed and got accomplished everything I asked for. Thank you completed in a timely manner . My service tech was well informed and got accomplished everything I asked for. Thank you More

Sales manager extremely rude. I had my car serviced and personal items were stolen from my car. I had my car serviced and personal items were stolen from my car. More

I've always had a good experience with this service center. The people who greet me are very professional and explain what to expect. center. The people who greet me are very professional and explain what to expect. More

A great experience Prompt no problems the service advisor was great and the manager and everything explained very well advisor was great and the manager and everything explained very well More

We cannot say enough good things about this dealership! Our Salesman, Mason, was always helpful even after we bought the car. We would call him from Pennsylvania and he was always there to answer any qu Our Salesman, Mason, was always helpful even after we bought the car. We would call him from Pennsylvania and he was always there to answer any questions. And then we have Wesley Baynes 🤗. He managed to do exceptional requests with concern. He was always courteous and always around when we needed him. We love our 2024 Kia Sportage. Thank you ! More

No problem. Courteous and on time with apt. Very professional. No complaints with our vehicle. Courteous and on time with apt. Very professional. No complaints with our vehicle. More