Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Diehl Kia of Hermitage
Hermitage, PA
530 Reviews
Diehl Kia of Hermitage is part of the Diehl Auto Group family. Representing 13+ auto brands with some of the largest inventory car lots in Western, PA and Eastern, OH.
Purchasing a brand-new automobile is one of the largest investments most people will make in their life, which often times creates some apprehension and nervousness. However, the car-buying process should also be an exciting and enjoyable experience. Buying a new Kia model is a decision that surely keep you satisfied!
The friendly, experienced team of automotive professionals at Diehl Automotive goes out of their way to eliminate any uneasiness you might have and provide expert guidance that leads to you comfortably choosing the perfect vehicle for your schedule and budget.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 AM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 12:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 12:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 530 reviews
August 21, 2020
They reached out to me and wanted to resolve my issues with there customer service. I gave them another chance to earn my business and they did. Great customer service at there Taylor Chevy store. with there customer service. I gave them another chance to earn my business and they did. Great customer service at there Taylor Chevy store. More
by jsjones
Employees Worked With
Kevin Gagliardi
Helpful July 30, 2020
Great service department. All the employees from service to parts are very friendly and helpful. I own four Kia automobiles and will bring them to Taylor Kia of Hermitage when service is needed. to parts are very friendly and helpful. I own four Kia automobiles and will bring them to Taylor Kia of Hermitage when service is needed. More
by Joekeystone07
Employees Worked With
Mark, Jerry
July 15, 2020
The dealership and customer service were exceptional. Very professional, efficient, and timely. I was able to test drive and sign for my car in under two hours. Kia staff is always knowledgeable and frie Very professional, efficient, and timely. I was able to test drive and sign for my car in under two hours. Kia staff is always knowledgeable and friendly. This is our third vehicle purchased from Kia. More
by carissamarie0816
Employees Worked With
Todd, finance Kam, sales
March 07, 2020
Steven, Service Department, was very friendly and welcoming during my first maintenance appointment for my 2020 Telluride. Highly recommend Telluride and Taylor Kia-Hermitage!!! Excellent welcoming during my first maintenance appointment for my 2020 Telluride. Highly recommend Telluride and Taylor Kia-Hermitage!!! Excellent More
by enh114
Employees Worked With
Steven
February 19, 2020
I got an appointment immediately for the time I wanted. They took care of my remotes and did a tremendous job on the car. I was treated with courtesy and professionalism. I love my Kia! They took care of my remotes and did a tremendous job on the car. I was treated with courtesy and professionalism. I love my Kia! More
by jjjhub
Employees Worked With
Jerry
December 31, 2019
The service department at Taylor Kia is first rate. I’ve never experienced a more professional and friendly staff anywhere else. Their representative, Jerry, is a real asset to their company. never experienced a more professional and friendly staff anywhere else. Their representative, Jerry, is a real asset to their company. More
by jkerseypbso
Employees Worked With
Jerry
November 29, 2019
Knowligable and customer oriented sales staff. Great service department. Went the extra mile to locate the vehicle I was interested in. Will be a repeat customer. service department. Went the extra mile to locate the vehicle I was interested in. Will be a repeat customer. More
by nbpk
Employees Worked With
Ryan Grata and service manager.
November 08, 2019
My son called the night before to make sure the car he was interested in was on the lot. Ashley told him it was and made an appointment for the next morning. When we arrived we were assigned to Bob. Th was interested in was on the lot. Ashley told him it was and made an appointment for the next morning. When we arrived we were assigned to Bob. They filled out paperwork and made copies of things before even showing us a car. Then, when looking for the car, they could t find it. Several employees and managers spent about 30 minutes trying to “locate” the car. During this time we were basically ignored. They never offered us a drink or to look at some other cars, which we had said right from the start we were willing to do. Then they threw Ashley under the bus, saying she screwed up and shouldn’t have said it he car was there. This group was so unprofessional and clueless that we decided to just leave. The one bright spot was another salesman there, Mick. He was courteous and delightful during our time there. The next place we went offered us a drink right off the bat and showed us a car within minutes. (Thanks Auto Express in Erie, Pa!) More
by cndee13
Employees Worked With
Bob
November 07, 2019
Oil change. safety inspection and inspection of brakes. Very pleasant visit. All work completed and results were fully explained to me. Car returned in very clean condition and a hearty thank you for my b Very pleasant visit. All work completed and results were fully explained to me. Car returned in very clean condition and a hearty thank you for my business.............. More
by Louie
Employees Worked With
Service managers.
