Diehl Ford of Massillon

Always friendly and thorough. Very competitive pricing for oil changes. I would recommend their service. Very competitive pricing for oil changes. I would recommend their service. More

Awful would not recommend to anyone. Never taking a vehicle to them again. Very vague about information. Nor would they let me have my vehicle back to take it elsewhere. Never taking a vehicle to them again. Very vague about information. Nor would they let me have my vehicle back to take it elsewhere. More

Prompt service, no surprises, explanations of work to be done and friendly people make the Diehl experience an actual pleasure. It makes me feel good to know that customer service is a priority. done and friendly people make the Diehl experience an actual pleasure. It makes me feel good to know that customer service is a priority. More

Very friendly and knowledgeable . Fast service and clean. Upfront people, no high pressure sales. Thank you Fast service and clean. Upfront people, no high pressure sales. Thank you More

Great service, I would recommend your service to anyone. Everything was done in a timely manner! Everything was done in a timely manner! More

My experiance a the dealer is always top notch, they treat me well the service is alwaus on time and well done treat me well the service is alwaus on time and well done More

Terrible to deal with. Brand new vehicle with electrical problems and they refuse to fix. Made me an offer to trade in my brand new vehicle for a used, lesser model. Horrib Brand new vehicle with electrical problems and they refuse to fix. Made me an offer to trade in my brand new vehicle for a used, lesser model. Horrible customer service. More

I ordered my 2024 Maverick November 4th, 2023 and drove it home March 3rd 2024. I've ordered 2 other vehicles from the factory through the years and this 4 month turn around time seems about average. Every it home March 3rd 2024. I've ordered 2 other vehicles from the factory through the years and this 4 month turn around time seems about average. Every step of the way both Ford and Diehl kept me apprised on my truck's progress during production. The final delivery was easy and not time consuming. I am very satisfied with the entire process. If you're looking for a Ford, I would recommend Diehl of Massillon. As for the truck itself...I couldn't be happier. The Hot Pepper Red color is more orange than red and is exactly what I was wanting! I have the front wheel drive hybrid version and the mileage is fanatastic. With 303 miles on the truck my combined city and highway mileage is 38.5 mpg. This is rivaling my 2014 Ford Focus which at my last fill up was at 39 mpg. I'm looking forward to even better mileage as the weather starts to warm up. Finally, a truck I don't mind using as a daily driver! More

After a terrible experience at another dealership, Chad was extremely helpful in walking us through the process to find and purchase a vehicle (the one we originally went to look at had sold that morning) was extremely helpful in walking us through the process to find and purchase a vehicle (the one we originally went to look at had sold that morning) that we were happy with. He was very patient and helpful and we appreciated him staying over to finish everything up. More

Charged to much and did the work without asking me if I wanted it done very unprofessional will never go back wanted it done very unprofessional will never go back More