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Diehl Ford of Massillon

Massillon, OH

4.2
206 Reviews

4321 Lincoln Way E

Massillon, OH

44646

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206 Reviews of Diehl Ford of Massillon

April 18, 2024

They couldn’t find 3 bad rattles under my car. Unbelievable. Brakes are dragging noisy. Said they were fine. But not true More

by garydepew1952
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
April 18, 2024

I called in with follow up questions and never got a call back. They were busy and maybe they will still call but not in the first 24. More

by beckman8597
Recommend Dealer
No
Employees Worked With
Melvin
April 16, 2024

All personnel were cordial, helpful, professional, knowledgeable and understanding of my concerns. Customer service was above and beyond!!! More

by JWPAETZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Bryce
April 15, 2024

I didn't know it was going to cost me 175 bucks to tell me I need new tires! More

by grayman3933
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
April 12, 2024

The dealership was able to get my car in for service the very next day when I called., My cars issues were found, I then authorized the needed work and within two hours or so and then I was on my way hom More

by tjwnonsstl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember names but all in the service department, Olivia Gehring
April 10, 2024

I unexpectedly had to purchase a new car and Crystal was a huge help. Was able to get me into a car without trading my old one in fast and efficiently. More

by mrshazel1224
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Crystal P
April 07, 2024

Wasn't happy when the back seat sencer was turned off instead of fixed. Couldn't understand turning off safety feature. So I thought I would give you another chance. An oil change, 2 air filters and fi More

by gpa1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Olivia Gehring
April 02, 2024

I was very disappointed that a simple oil change and the installation of a new set of tires took all day. This was very unsatisfactory service. More

by ram936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mel
March 30, 2024

Chad was very helpful with purchasing my vehicle. Very professional and listened to what I was wanting to get out of it. More

by mccarthy.alyssa
Recommend Dealer
Yes
Employees Worked With
Chad
March 29, 2024

We are a return customer over a 20 year span of time . It’s our first place to go when we need a new car !! More

by jenhen1222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Bryce
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