Diehl Ford of Beaver

Have been there for three serviceable items and one accessory installation. Over an 8 month period they were unable to fix any the three service items. Mis-ordered parts for one job led to a needless m accessory installation. Over an 8 month period they were unable to fix any the three service items. Mis-ordered parts for one job led to a needless month-long delay, and after their install the problem still exists. They did such a poor job installing the accessory (Ford branded tonneau cover) that they had to reorder parts and do it again. It still looks like an amateur installed it. Recent turnover in service department desk personnel seems to be a worn has-been and a green newbie. I am fortunate to have a 3rd party extended warranty and a great indy mechanic. One plus - they can do an oil change properly. More

I am very satisfied with Diehl Ford. Service advisor Joel Canello does a great job. He is very good at welcoming you to Diehl Ford. He is very thorough and keeps me updated on my service Service advisor Joel Canello does a great job. He is very good at welcoming you to Diehl Ford. He is very thorough and keeps me updated on my service through good communication. The technicians at Diehl Ford does a great job at servicing my car. Letting me know of its condition and how best to maintain it. When you walk into Diehl Ford the whole team is very customer oriented, from the time you walk in and as you exit. More

Very accommodating. The team was able to get my car in and done quickly. Only one issue with parts, quickly rectified. The team was able to get my car in and done quickly. Only one issue with parts, quickly rectified. More

Hugh Harper was excellent to work with! He went above and beyond to meet my needs. He went above and beyond to meet my needs. More

Great friendly people that get you squared away in a timely manner while also keeping you up to date on the status of your vehicle which is thoughtful and very professional. I am happy to continue busin timely manner while also keeping you up to date on the status of your vehicle which is thoughtful and very professional. I am happy to continue business with them and will purchase my next vehicle here (bought 4 here so far and every experience has been great!). More

All was great service except for woman’s bathroom! The toilet didn’t flush and the toilet seat broken! My service agent was excellent! Tried hard to meet all my needs The toilet didn’t flush and the toilet seat broken! My service agent was excellent! Tried hard to meet all my needs More

Absolutely terrible experience. I had a laundry list of items that needed to be addressed and the most important was an engine misfire. They did not diagnose the correct issue which I had a laundry list of items that needed to be addressed and the most important was an engine misfire. They did not diagnose the correct issue which was eventually found to be a bad coil plug but they told me it was a spark plug and so I had the other 7 replaced on my dime but when that didn't fix the issue after they gave me back my vehicle, they didn't make one effort to assist me with the payment for the spark plugs. In addition, they didn't fix the IWE issue for my truck. I don't believe my oil consumption issue has been addressed correctly either. I only take my vehicle here because that's where I bought it and it is convenient. Wish they were as good as the other Diehl Ford in Sharon. More

So far so good,This was are first time at the dealership and it was Great! and it was Great! More

Great customer service from Aaron. I would recommend him to everyone. He followed through with everything he said he was going to do. I would recommend him to everyone. He followed through with everything he said he was going to do. More

The service was exceptional! I appreciated the great communication throughout my service. Dominick was polite, knowledgeable and very nice to work with. I appreciated the great communication throughout my service. Dominick was polite, knowledgeable and very nice to work with. More