Dick’s CJDR of Wilsonville - Service Center

Terrible customer service and charged me $200 to diagnose my windshield washer even though my truck was getting new brakes at the same time. I am done getting service there and will by my next truck elsewhe my windshield washer even though my truck was getting new brakes at the same time. I am done getting service there and will by my next truck elsewhere. More

I paid nearly $300 for you to tell me what I already knew and return the car with less features than when I brought it in. While I did eventually get answers to most of my questions after having to repea and return the car with less features than when I brought it in. While I did eventually get answers to most of my questions after having to repeatedly ask for updates, the notes that were left were nonsensical to the point the rep I was dealing with couldn’t even understand what was trying to be conveyed. During the time you had my car, some kind of software update was pushed without my knowledge or approval (I’m assuming this because the EVIC display looked different from when I dropped the car off), which erased the SRT performance menus and sports mode that were enabled on the car when I brought it in. No one could tell me what happened or give me a straight answer. On top of that, my EVIC navigation arrows on the steering wheel no longer work, so now I have to figure that out as well. I did not authorize or approve a software update — why was anything done to my car without my permission? Why can’t anyone tell me what was actually done to my car? Why can’t I talk to the tech directly and am forced to play a grade-school game of telephone when trying to get any information? Absolutely ridiculous. My question is: If a vehicle comes in with something after-market, is it now your policy to remove it / disable it without informing the owner? Where is line drawn? Will you remove my after-market exhaust? A spoiler? CAI? Or is it just computer programming that gets revoked at your discretion? Considering how many after-market parts and programming I have on my other Dodge’s, I think it’s best I avoid this place like the plague so I don’t have to find out the hard way… For 10 years I’ve driven out of my way to come here because I got the best experience; but, after MANY recent bad experiences after coming under Dick’s ownership, I’m done. Luckily, there are plenty of options to choose from, lol. If I’ve been inconveniencing myself for 10 years to come here, imagine what I’ll do to avoid you moving forward 😂 Also, I gave “Drew Pierce” 2/5 stars because I don’t even know who that is — the only rep I worked with went by “Tyler”. More

The staff was friendly, but my experience was less than ideal. They insisted on a $190 diagnostic fee even though I only wanted a part replaced. Additionally, they suggested leaving my vehicle over the wee ideal. They insisted on a $190 diagnostic fee even though I only wanted a part replaced. Additionally, they suggested leaving my vehicle over the weekend to do additional services despite knowing I planned to wait on-site. They also charged $60 for wiper blades and offered additional services that would take 2-3 more hours. While I understand the need to upsell, it felt inappropriate in this context. More

Service stace was great. Was in and out within a reasonable time and the staff was friendly and attentive to what I was needing. Definitely bringing by vehicle back again for Was in and out within a reasonable time and the staff was friendly and attentive to what I was needing. Definitely bringing by vehicle back again for service. More

The person at the desk was nice. Waiting time was about an hour and a half without an appointment. The thing I didn’t like was that I didn’t receive the multi point inspection result Waiting time was about an hour and a half without an appointment. The thing I didn’t like was that I didn’t receive the multi point inspection results, which we usually get with an oil change. Also, less than 24 hrs later my check ingine light was on, not sure if it was a coincidence but it was fine up until then and turned out my thermostat needed to be replaced. More

Was a fast and easy painless process and was a fair price. Will be coming back. price. Will be coming back. More

Difficult to get an appointment. The staff keeps changing too often. Advisers from when ownership changed are all no longer there. No longer get text messages about your vehicle when The staff keeps changing too often. Advisers from when ownership changed are all no longer there. No longer get text messages about your vehicle when it’s there. More

Excellent service, on-time attendance, convenient place to wait for your car to get done with wifi, coffee, and comfortable chairs. I highly recommend it. to wait for your car to get done with wifi, coffee, and comfortable chairs. I highly recommend it. More

7:00 am appointment for oil change and wiper blade replacement. I was there prior to them opening. Slow to check in by front desk. Truck moved in for service at 7:30. Not completed until 9:15. Seemed replacement. I was there prior to them opening. Slow to check in by front desk. Truck moved in for service at 7:30. Not completed until 9:15. Seemed very under staffed. Did not do the basic checks that I thought every dealership did, fluid levels, air pressure, etc. Over 2 hours for an oil change with the first appointment of the day, poor service. More