Back

Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.4
1,492 Reviews

1,492 Reviews of Dick’s CJDR of Wilsonville - Service Center

Sort by
August 19, 2024

They always do a great job, very thoughtful about my truck. I like using them. More

by irrigator71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Jimenez
Aug 21, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you so much for your wonderful review! We're thrilled to hear that you enjoy your experiences with us and appreciate the thoughtful care we provide for your truck. Your satisfaction is our priority at Dick's Chrysler Jeep Dodge of Wilsonville. We look forward to assisting you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 19, 2024

Communication between Tyler me and the dealership systems and me was clear and actionable. Nice customer experience and workflow. More

by speedboze
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler George
Aug 21, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Dick's Chrysler Jeep Dodge of Wilsonville. It's great to know that Tyler provided clear communication and an enjoyable workflow during your visit. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 18, 2024

this Maria kaya You have my cap warranty n said what iam talking about iam 87 years old I no what I paid for called u over n over find out by my loan company your my cap I got extended warranty when I total More

by Leeza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was bighing of the year like February
Aug 20, 2024 -

Dick’s CJDR of Wilsonville responded

Hello, thank you for reaching out. We are concerned to hear about this, however, we don’t see any communication from you. My team has been trying to reach you by email, call and text but we have not heard back. Please reach out to me directly at your earliest convenience so we can discuss this further and come to a resolution. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

August 15, 2024

New management is really great, service was quick and I didn’t feel pressured. We will be back for future service. More

by Nancyjhbrooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kylie Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Pierce, Tyler George, Angel Jimenez
Aug 15, 2024 -

Nancyjhbrooks responded

Great service team- I walked in and was greeted right away. The employees were smiling and laughing which made me feel welcomed. We will be back and I will recommend this dealership to everyone.

Aug 15, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback, Nancy! We're thrilled to hear that you had a great experience with our new management and found our service quick and pressure-free. I will share your kind words with our team and we look forward to welcoming you back for your future service at Dick's Chrysler Jeep Dodge of Wilsonville! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 12, 2024

Tyler was great. The staff was very friendly. My car was ready when promised. Thank you More

by mikefarri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler George
Aug 13, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! I appreciate your kind words about Tyler and our staff at Dick's Chrysler Jeep Dodge of Wilsonville. I'm glad to hear that your car was ready when promised. I look forward to assisting you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 10, 2024

Got the issue fixed quickly, completely and on time. Great rental vehicle and good communication with the service rep More

by ken@alliedpacific.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Jimenez
Aug 13, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you, Ken, we really appreciate your positive feedback! We're glad to hear that your issue was resolved quickly and that you were satisfied with your rental vehicle and communication with our service team. We strive to provide excellent service at Dick's Chrysler Jeep Dodge of Wilsonville and hope to see you again soon! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 10, 2024

Eric was easy and pleasant to work with while my vehicle needed major repairs. He was able to complete the job before a scheduled cross country move. More

by Viviana
Recommend Dealer
Yes
Employees Worked With
Eric Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you, Viviana, for your wonderful review! We appreciate your kind words about your experience with us at Dick's Chrysler Jeep Dodge of Wilsonville. We're glad to hear that Eric made the repairs smooth and timely for your cross-country move. We hope to see you again in the future! Safe travels! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 06, 2024

Very solid dealer ship. Customer service in vehicle services department was very helpfull, thorough and honest. Great job! More

by uppervalleyconstruction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kylie Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Pierce, Tyler George, Angel Jimenez
Aug 07, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your positive feedback! We truly appreciate your kind words about our vehicle services department at Dick's Chrysler Jeep Dodge of Wilsonville. It’s wonderful to hear that you found our team helpful, thorough, and honest. We look forward to assisting you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

August 05, 2024

I did a drop in service because I had a notification for an oil change, the team were great and they tried their best to get me in and out in as little time as possible. Everyone in the office had great cus More

by sarah72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Pierce
Aug 07, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you so much for your kind words! We're thrilled to hear that our team at Dick's Chrysler Jeep Dodge of Wilsonville provided you with excellent customer service during your drop-in oil change. We always strive to make your experience as efficient and enjoyable as possible. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

August 05, 2024

They didn’t fix the problem and still billed me and now won’t answer my calls to bring it back in to get it actually fixed. More

by KWC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure, several different people in service.
Aug 09, 2024 -

Dick’s CJDR of Wilsonville responded

Your Feedback is very important to us- Please reach out to our Service Director Drew Pierce at your earliest convenience. Cell Phone # 360-210-8811

...
14
...