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Dick’s CJDR of Wilsonville - Service Center
Wilsonville, OR
1,492 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,492 Reviews of Dick’s CJDR of Wilsonville - Service Center
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August 26, 2024
LOF was performed on time sooner than expected. Final paperwork was reviewed and no surprises. Final paperwork was reviewed and no surprises. More
by Bill W
Verified CustomerEmployees Worked With
August 26, 2024
xxxxx me on a battery. Not sold that the items replaced were the problem that brought the truck in for service. Found out on a previous visit a voluntary change was m Not sold that the items replaced were the problem that brought the truck in for service. Found out on a previous visit a voluntary change was made to the ECM that reduced mileage, increased regen frequency, and I suspect reduced HP and Torque numbers without my knowledge or permission. I filled one of these out last week and have not had a response. More
by seank2
Employees Worked With
Angel Jimenez
August 23, 2024
The service department is horrible. There were nine employees working and didn't seem to have time for the customers that were standing in there waiting to be helped. When my rig was d There were nine employees working and didn't seem to have time for the customers that were standing in there waiting to be helped. When my rig was done being worked on. I received a text message. It's ready to be picked up and when I went in there to pick it up. I stood in there for fifteen minutes. Without Any of the employees asking if they could help me? It was the manager who came out of their office to try to help me, and even then, it was just to get me to pay and get out of there. What a horrible place. I do not want to do business with this place again and I was only there for an oil change. Absolutely ridiculous. More
by brianrm93
Employees Worked With
August 22, 2024
Went for air bag recall. ...took 4 hours to determine yes, the recall affects my car....part was not brought from warehouse so was not there for day of appointment....had to b ...took 4 hours to determine yes, the recall affects my car....part was not brought from warehouse so was not there for day of appointment....had to bring it in for another hour later in week. Part really should have been at dealer day of appointment. More
by steven.crosby2
Employees Worked With
Tyler George
August 22, 2024
took my vehicle in right away service was done promptly. It was actually done quicker than I expected. Very pleased. It was actually done quicker than I expected. Very pleased. More
by terryturner0
Employees Worked With
August 21, 2024
Very courteous and efficient. They did it in a very timely fashion. Awesome dealer thank you They did it in a very timely fashion. Awesome dealer thank you More
by arcadiosalinas
Employees Worked With
August 20, 2024
My truck is going into regeneration mode 3 times a tank of fuel. I used to regen every 4-5 tanks of fuel. The service dept. checked it out and had no codes. Not allowed to do anything more. My fuel milage of fuel. I used to regen every 4-5 tanks of fuel. The service dept. checked it out and had no codes. Not allowed to do anything more. My fuel milage is 1-2 mph less than normal when in regen mode. For the DPF to be sooting up that fast (70-120 miles) The emissions must be high. Filed a complaint with RAM about 1 Month ago, Haven't heard anything from the dealer or RAM. It was the dealer that suggested I file a complaint. Would have liked some follo More
by bob2hyd
Employees Worked With
