Dick Smith Ford of Columbia

Dick Smith Ford's Slogan..."We didn't build it." I purchased a Ford Focus from this dealership three years ago. I felt bullied by the car salesman and should have walked out immediately. Instead, I p I purchased a Ford Focus from this dealership three years ago. I felt bullied by the car salesman and should have walked out immediately. Instead, I purchased a Ford Focus. It is a piece of junk. Within two weeks, the cars electronic system died and it took them over two months to fix it. Fast forward to about two and a half years later. The same part of the car died. The service manager informed me that this never happened, that he hadn't ever heard of it happening. I asked how it was possible that the same piece had died on mine twice? Apparently, it was a fluke. When I pressed further, he said he didn't build it and it wasn't his problem. I talked to a second individual and he also repeated the line, "I didn't build it." I find this disturbing. It seems to be the go to line at this dealership. This suggests that they don't think very highly of the product they are selling. Having spoken with someone with works at a car deanship, he said they should have at least my a courtesy call to the manufacturer to see if they would assist with the cost of the new part as I had already had to replace it once. Again, I got the "I didn't build it line." To top this all off, I asked Roger Neal, the service manager if the car would be finished by Monday. He said the car would be done today. I received a call that the part was damaged and it would take even longer than the original date Tom gave me. I would recommend both purchasing and servicing your car at another deanship. More

Got me a new car!!!!!! Thanks to Mr Errin Whetstone. He got me in a new 2015 Ford. Thanks so much. If you are looking for a new car or used Dick Smith is the place to go. Se Thanks to Mr Errin Whetstone. He got me in a new 2015 Ford. Thanks so much. If you are looking for a new car or used Dick Smith is the place to go. See Errin he'll help. Thanks again. Rhonda Miller More

They worked hard I worked with Thedron Harris who was a terrific salesman. We ultimately did not purchase a vehicle from this dealership, but it was not for lack of e I worked with Thedron Harris who was a terrific salesman. We ultimately did not purchase a vehicle from this dealership, but it was not for lack of effort by them. Thedron was up front, honest, and worked his tail off to earn our business. He was not pushy and understood exactly where we were coming from at all times. We'll certainly go back next time we're looking thanks to his efforts. More

I have been shopping for a new vehicle for a few months, I had been looking at the Chevy Malibu and Cruze. But drove the fusion by chance while car shopping with my daughter and I fell in love with it. I di I had been looking at the Chevy Malibu and Cruze. But drove the fusion by chance while car shopping with my daughter and I fell in love with it. I didn't buy it that day, because I didn't care for the salesman and the dealership that I had gone to. So when I went in to Dick Smith, I was very happy was the way my husband and I were treated. So although I didn't get the exact exterior and interior color that I wanted. I still got a car that I love. I would definitely go back to Dick Smith. More

Nice folks, good price. I highly recommend them! Best selection in town. Convenient hours. I really enjoyed working with Doug. Knowledgeable and fair. I'll be back! selection in town. Convenient hours. I really enjoyed working with Doug. Knowledgeable and fair. I'll be back! More

Randall Oxner was most helpful in seeing that the work on my Sports Trac was done correctly and in a timely manner. I highly recommend this dealership for the both timely and highly professional service tha my Sports Trac was done correctly and in a timely manner. I highly recommend this dealership for the both timely and highly professional service that they give to their customers. More

Matthew McCullough is a professional in every sense of the word. He assisted me from start to finish with the purchase of my new vehicle. Hie professionalism did not end once I purchased my vehicle. He ca the word. He assisted me from start to finish with the purchase of my new vehicle. Hie professionalism did not end once I purchased my vehicle. He calls to see if I need any further assistance and is willing to go the extra mile to ensure customer satisfaction. Everyone at Dick Smith Ford was very kind, pleasant and helpful. This was one of the best car buying experiences I have had in a long time. More

Brought my new truck in for warranty. Had a speaker that was cutting out. Arrived 7:15a.m to be early, at open & wait our turn for good repair service; in a near first position. I was met by John Campbell. was cutting out. Arrived 7:15a.m to be early, at open & wait our turn for good repair service; in a near first position. I was met by John Campbell. We explained the problem & he asked if we were going to wait on it where I replied yes. He did NOT suggest or ask that I leave the vehicle. He did ask if I purchased the truck there as one of the initial interview questions that they ask thier customers. It seems like it shouldnt matter if I bought the Ford there or at another Ford?... unless preferential treatment is given? I'm asked this whenever I bring a vehicle here? Regardless, our vehicle was removed from the greet lane to the parking lot in the rear directly where I could see it from the customer lounge. Arriving at 7:15 & waiting until 10:, John now came into the lounge to get another customer thier car. John came to me & said that they were finding shorts in wiring & were working through it but it would get fixed. This lie puzzled me because my truck remained parked where I could see it without anybody working on it. However, I am not confrontational & did not call him a liar. I figured that this was par for service at Dick Smith Ford like it had been in the past with my prior Ford's & that he was just trying to appease us since we had been waiting 2 1/2 hours already without my car "really" being seen. I had given no indication that I was losing patience & had no obligations to be anywhere since I am retired. We had a luxury of time to get the repair complete. They took my truck into the tech from the lot at 10: & then returned it to me at 10:30 in the exit lane after working on it for only 30 mins? John said, "we need more time with it". We found a short but need more time to "diag". I was confused. I gave no indication that we needed to leave. We had invested 3 hours already for service. How much longer would it take to figure it out at this juncture with panels already off which would have been fine even though I knew "hours" had been lost with my truck parked & lied to about it. I have other cars to leave my vehicle for service if necessary. Dick Smith was giving me my vehicle back; un-repaired; because they needed more time; but they were exiting us from the shop, due to thier time limits? I asked John to clarify still not confronting him that I knew they only had it for 30 mins & it previously sat in the back lot for 2 hrs & 30 mins. He provided no receipt or check out though I signed my name to an invoice upon checking in the vehicle & just said we can leave. Is this a scam to charge Ford for warranty labor that didnt really get done? After digesting, I called the Manager, Scott, as I was driving to the other dealership across town to check my car in for the same repair. Again, I had nothing but time to get repairs done & just needed service to put it to closure. I didnt calculate that I would invest 3 hrs of time & then get turned out onto the street with repairs incomplete after being lied to that my car was being worked on. If they needed more time that was fine but dont exit me. Scott, the manager called me back just as I was checking in at the service reception of the other Ford dealership. In disclosing this, "he validated my assessment as being true". He saw our time escalate as we waited, possibly in the computer that tracks service times? Maybe, thier time performance gets tracked by Ford or for bonus. He stated that John should have asked us to leave our vehicle for electrical whereby John had not. Scott also validated that John had lied. I appreciated that Scott owned the responsibility of this POOR experience. Since I didnt arrive at the next Ford location until almost 12 I had now lost an early spot of being early & first for service. The day was lost. I left my truck at the other dealership &overnight where my tardy arrival puts me in place for morning service More

The service i got from Ronnie Walrath at Dick Smith Ford was phenominal! I love my truck and I am very glad i didnt have to fight with some greedy salesman. Ronnie worked for me and not his self and I'm s was phenominal! I love my truck and I am very glad i didnt have to fight with some greedy salesman. Ronnie worked for me and not his self and I'm sure he will be seeing me in the future! More

Hello I was in dire straits with piss poor credit and Mr. Broughton put in over 8 hours that day to insure that I drove away with the vehicle of my choice most dealers would not put half as much effort with Broughton put in over 8 hours that day to insure that I drove away with the vehicle of my choice most dealers would not put half as much effort with a customer that has such a low credit score kudos to Mr. broughton I wish there were more salesmen of his caliber thank you very much Mr. broughton More