Dick Smith Ford of Columbia

ROUTINE SERVICE Took my Ford Fiesta in for routine service. I was treated cordially by staff at each interaction. Did not have to wait long. Waiting area very clean Took my Ford Fiesta in for routine service. I was treated cordially by staff at each interaction. Did not have to wait long. Waiting area very clean and comfortable. Would recommend this dealership to anyone looking for a Ford to purchase or for servicing. More

Good service I take my Ford Escape into Dick Smith Ford for service which was done in a timely manner and they even washed the car. Will return for the next servi I take my Ford Escape into Dick Smith Ford for service which was done in a timely manner and they even washed the car. Will return for the next service. Recommend highly More

good dealership This dealership is so convenient to my home. More importantly they listen to what you are trying to explain your concerns. They are also Good at te This dealership is so convenient to my home. More importantly they listen to what you are trying to explain your concerns. They are also Good at telling you when the best time to bring in your car for service. More

Buying a car I was in the hunt for a new car because my car was totaled by a deer. I started looking online Colton immediately contacted me an appointment up. Whe I was in the hunt for a new car because my car was totaled by a deer. I started looking online Colton immediately contacted me an appointment up. When I arrived at the dealership he connected me with Parker. Parker was good he gave me a few options. I went home to think about my options however I still had some questions. I contacted Colton on Monday and he was able to connect me with Alphonzo. Alphonzo was great he was able to find me a 2017 Ford Focus in my price range. I then went to the finance office and spoke to Chad. Chad was able to get me a loan at a good rate. After I signed my papers I spoke with the GM because my experience was that great. I would definatey recommend this dealership to family and friends. More

Two excellent visits My daughter was here from Texas with her older Expedition when it began running rough. With expenses a major issue, Harry worked to find a reasonable My daughter was here from Texas with her older Expedition when it began running rough. With expenses a major issue, Harry worked to find a reasonable solution. It turned out that it was a very old battery and we sent her on her way with a new one. Problem solved and emergency avoided since the weather on her trip home was well below freezing. I went in a week later for maintenance on my Edge and once again Harry was extremely helpful. More

Great Leasing Experience Last week we worked with Dick Smith Ford for the second time this year and had a great experience, again! We live near Sumter SC but make the 50 minu Last week we worked with Dick Smith Ford for the second time this year and had a great experience, again! We live near Sumter SC but make the 50 minute drive to Dick Smith instead of our local dealership and we have not regretted it one bit. This time specifically, we did our research ahead of time so that we knew what to expect for payments, what inventory was there, our credit score, and what our trade-in should be worth. We laid those cards flat on the table prior to even driving over. Colton and the team looked at everything, said, "Yep, we can do that" and that was the end of it. We drove over after work on a Wednesday. He had the new Explorer washed up and ready to go. We test drove it to make absolute sure, they looked at our old Explorer, we signed the papers and were out in just under an hour. We love Dick Smith Ford and will continue to make the drive as long as we live here, it's worth it! More

Excellent Dealership Dick Smith Ford made my purchase of a new vehicle painless and quick. No pressure from sales agent and was very patient with my indecisions. Dick Smith Ford made my purchase of a new vehicle painless and quick. No pressure from sales agent and was very patient with my indecisions. More

Not Competent or Taking Advantage of Customers? Let's start by saying I feel and it appears as though this particular dealership has one manager "Rick" who will take advantage of what the customer a Let's start by saying I feel and it appears as though this particular dealership has one manager "Rick" who will take advantage of what the customer allows him to. This manager will tell you the service needed is not covered under your warranty, not $100 or $1000 but over $3000 of "not covered warranty work". "Rick" will say he is double checking and that he will call you back; he does not. When you call Ford and they say that the needed service is covered and you confront "Rick" you are told, "I don't know what they did after you talked to them but it was not covered when I checked". Getting a rental (which is covered under Ford warranty) is difficult, you will be told they are trying to complete it that day. You have to go to the dealership and demand your rental and expect your car to be done in 36 to 48hrs from the time you demand/receive your rental. When asked how much things are going to cost (had an oil change and fuel filter change which is standard maintenance), the price was changed 3 times due to "parts fault" and not his. If you do not verify everything, I mean everything "Rick" advises you on, you will spend thousands of dollars on service covered under your warranty or standard maintenance. One question I can not help but think is, are they charging you and the warranty company for the same work? Bottom Line Up Front, either they are not competent or they are trying to take advantage of their customers. Beware and know that although it is close to Fort Jackson the convenience is not worth getting taken advantage of. I do intend on contacting the dealership owner and if I receive the same treatment and explanation as I did from the lane manager/my service advisor "Rick" I will contact Ford and ensure Fort Jackson personnel are made aware of my experience with this particular dealership. More

Great service! I took my car in for an oil change. Daniel, the service technician, was very helpful. The new location is very modern and comfortable. Thanks! I took my car in for an oil change. Daniel, the service technician, was very helpful. The new location is very modern and comfortable. Thanks! More

Awesome experience I worked with Colton for the online portion of my purchase and Stephen helped me in store. Both were fabulous to work with and did everything they cou I worked with Colton for the online portion of my purchase and Stephen helped me in store. Both were fabulous to work with and did everything they could to meet my needs. I would definitely recommend and go there for my next purchase. More