Dick Smith Ford of Columbia

Service adviser was very upfront and professional in letting me know what needed to be done to get my truck back on the road. The work was completed quickly. letting me know what needed to be done to get my truck back on the road. The work was completed quickly. More

The Best service experience i have ever had India was Outstanding in every manor! Thank you! Outstanding in every manor! Thank you! More

Great people and great service I can't recommend Tyler enough as an advisor, he's down to earth and knowledgeable on any questions you may have. enough as an advisor, he's down to earth and knowledgeable on any questions you may have. More

I was very pleased with the salesperson I work with in purchasing the vehicle from Dick Smith Ford. I would purchase another vehicle from them in the future. purchasing the vehicle from Dick Smith Ford. I would purchase another vehicle from them in the future. More

My daughter’s 2018 Ford Focus driver’s clutch broke and had to be towed to Dick Smith’s Ford in Columbia SC. I was out of town working when this happened. The repairs for this was a massive $5,000 plus dol had to be towed to Dick Smith’s Ford in Columbia SC. I was out of town working when this happened. The repairs for this was a massive $5,000 plus dollars for repairs and labor. I called the dealership from Washington DC. I immediately thought of the spectacular customer service I received 4 months earlier on my 2024 Ford Maverick. I spoke to Mr.Leroy Hood who put me in touch with AB an outstanding sales representative for pre-owned vehicles. I talked with AB over the phone and he sent me a site that had a 2022 Ford Escape with all the bells and whistles. I was able to use the Ford Focus for a down payment along with a military rebate on top of my personal down payment with bumper to bumper warranty for 6 years. I was on the phone no more than 30 minutes, my credit score was pulled (800 plus) and my paperwork was still in file from my previous purchase months before. Outstanding service, and customer care. Dick Smith is a community first company that take care of their customers without failed. My daughter had another vehicle within 4 hours. They trusted me as a repeat customer and put my daughter in a vehicle until I could fly back home to sign the papers in person. I will always consider Dick Smith’s Ford as my first choice for a vehicle because they provide the best DAM customer service hands down. They are honest up front. I recommend Dick Smith Ford as your dealership of choice. They have never failed me and they will NOT fail you! More

Awesome people. Very helpful. Both the sales and finance manager were great. Thank you for making this an easy purchase. Very helpful. Both the sales and finance manager were great. Thank you for making this an easy purchase. More

Very bad that service advisor Vicky will not talk to you. Think it’s a black thing.don’t think she really care for all races of peoples. Think it’s a black thing.don’t think she really care for all races of peoples. More

Horrible customer service 4 hours to get oil change and tried to rip me off on purchasing a new tire. Do not buy or get your car serviced at this dealership. They also have zero new cars on the lot. tried to rip me off on purchasing a new tire. Do not buy or get your car serviced at this dealership. They also have zero new cars on the lot. More

The team in service went above and beyond to take care of my wife’s vehicle. They worked for US to accommodate our situation! my wife’s vehicle. They worked for US to accommodate our situation! More

Called to inquire about purchasing a new Maverick. I was able to speak with Ralph Poe and he said they were expecting two units. He called me back to say that they were in and I could come by that weekend. able to speak with Ralph Poe and he said they were expecting two units. He called me back to say that they were in and I could come by that weekend. He made it easy and was up front on price. I felt totally at ease with the process. Did all the details over the phone. Vehicle and paperwork were all set and went smoothly. Very pleased with the experience. Thanks. More