Dick Smith Ford of Columbia

Honest, friendly and simple! I visited Dick Smith Ford in Columbia, SC after finding a vehicle at their site through Auto Trader. The team member who I met was James Fraley. His I visited Dick Smith Ford in Columbia, SC after finding a vehicle at their site through Auto Trader. The team member who I met was James Fraley. His honesty and frankness was refreshing and greatly appreciated. I had less than 2 hours involved in the entire process from testing driving the vehicle to driving it off the lot. I am extremely pleased with the high quality customer service and vehicle that I received. I don't buy cars often, but when it is time again...I'll definitely go back to Dick Smith Ford in Columbia, SC. More

Service Oil change, checks and service, and recall work, all completed quickly and professionally. Service Rep communicated everything before and after servic Oil change, checks and service, and recall work, all completed quickly and professionally. Service Rep communicated everything before and after service, and answered all questions. Multiple negative experiences at another Ford service center lead me to Dick Smith Ford. For this reason I purchased a new F-150 4x4 Platinum from Dick Smith Ford and will allow only them to perform maintenance. More

Great. Service Quick and easy approval. Easy paper work, explanation of loan and terms . Matt was our sales men and he explained features in our new car. Answered al Quick and easy approval. Easy paper work, explanation of loan and terms . Matt was our sales men and he explained features in our new car. Answered all our questions. More

Awesome Harry in service was awesome! Took care of all the needs my vehicle required. Also, Emmanuel, my sales rep was ready willing to assist if needed. I Harry in service was awesome! Took care of all the needs my vehicle required. Also, Emmanuel, my sales rep was ready willing to assist if needed. I have the perfect team!! More

Service Center This is a great service center. Harry was very accommodating. The waiting area is very comfortable. Our salesman, Dick Truett greeted us as we entered This is a great service center. Harry was very accommodating. The waiting area is very comfortable. Our salesman, Dick Truett greeted us as we entered the dealership and inquired how he could help us. More

Excellent experience I had no issues from the minute I got out of my car. Every question are concern I had was answered I never felt like I was being lead or lied too. Th I had no issues from the minute I got out of my car. Every question are concern I had was answered I never felt like I was being lead or lied too. The salesman and the finance guy were on point, I left in a timely matter in a 2018 Taurus. Job well done More

Didn't fix problem Lost my car for an entire day and they didn't even fix the problem. At least they are robot emailing me every day asking for a review. So here it is Lost my car for an entire day and they didn't even fix the problem. At least they are robot emailing me every day asking for a review. So here it is. More

Re Mr. Whetstone Mr. Whetstone is a very good service manager. He is knowledgeable and has great customer relation skills. He answers questions in a professional man Mr. Whetstone is a very good service manager. He is knowledgeable and has great customer relation skills. He answers questions in a professional manner and knows the details about my Edge. Always good to see him. More

ROUTINE SERVICE Took my Ford Fiesta in for routine service. I was treated cordially by staff at each interaction. Did not have to wait long. Waiting area very clean Took my Ford Fiesta in for routine service. I was treated cordially by staff at each interaction. Did not have to wait long. Waiting area very clean and comfortable. Would recommend this dealership to anyone looking for a Ford to purchase or for servicing. More

Good service I take my Ford Escape into Dick Smith Ford for service which was done in a timely manner and they even washed the car. Will return for the next servi I take my Ford Escape into Dick Smith Ford for service which was done in a timely manner and they even washed the car. Will return for the next service. Recommend highly More